Family Auto Care

He Jiang

★★★★★

4 years ago

Wonderful service and highly recommend. I came twice, one was to replace battery and change oil for my Jeep, another was to fix flat tire for my Tesla. Both times the owner was very patient and friendly. Service is fast and high quality. Price is reasonably cheap.

Krishna Gupta

★★★★★

a year ago

Have used the friendly services at Family Auto Care over the years, and under new ownership Juan continues the excellent care. Customer waiting room has coffee and water bottles too. Thanks Juan for the efficient work on my 2000 Accord!

Love Dove

★☆☆☆☆

2 years ago

Called this place up and spoke to the new owner, Juan. I asked about diagnostic fees and he said $180 and if I chose to continue service with them it wouldn't be waived and that I would also be charged with fees for the labor separately. Down the street are a few other places who are much more inexpensive and will waive the diagnostic fee should you continue services with them such as labor. I had my car taken cared of much more cheaper then Juan's diagnostic fee alone today.

Susan Foster

★★★★★

Edited 3 years ago

Dave the owner/mechanic is just awesome. He and his team of mechanics are skilled and professional. I really trust bringing my truck for maintenance and repairs. Never feel ripped off and trust their work. Definitely an Honest repair shop.

Barb Jaarsma

★★★★★

3 years ago

Owner David has been wonderful about diagnosing and treating my geriatric Subaru. I can't always afford everything he recommends right away, but he's been keeping it running for years! Great guy! I really appreciate the fact that he's honest about what needs doing and is affordable!

Anika Geyer

★★★★★

2 years ago

We have a Volvo SUV and a Lexus SUV and Family Auto Care is by far the best place we've found to take care of our vehicles. They are courteous, efficient, and fast! No long waits like we experienced at our former dealerships. We are treated like family and the repairs done here are excellent. Highly recommend!

Kang Zau

★★★★★

Edited 5 months ago

During oil change Tuan noticed I needed to replace the front axle because of very worn rubber boot. He sent some photos to show me and gave me a very fair price for the replacement. Then I talked to him more and found out he was a HONDA Master tech and super tech when he working for major TX dealer for more than a decade. He was also a TOYOTA master prior to that. He gave me an impression being both knowledgeable and sincere guy. My 226k mi Toyota is really running a lot smoother now. Older cars need capable hands. Thumbs up from me.

richard jurman

★★★★★

a year ago

Visited Family Auto Care for front wheel alignment. Was able to make an appointment for same day, quick service in about 1 hour I was out the door. Shop is clean, well organized and staff is friendly. A week later I was contacted by owner, if everything is ok. :) I will definitely go back with my further repairs.

pragya verma

★★★★★

a year ago

Today I visited this family auto repair shop for some car repairs, and I couldn’t be happier with the service! The staff was professional, efficient, and went above and beyond to ensure everything was taken care of. The whole process was super convenient and hassle-free. I highly recommend them for top-notch, reliable service!

K B

★★★★★

2 years ago

This is the shop to go to right here for trustworthy & transparent service! I walked in & for an oil change & inspection & met Juan the owner and he was very welcoming in seeing me and servicing my car. A detailed report was given in all that was in good condition & bad— as to needed repairs and we walked through it together with images included, as i received a rundown of all the problem areas and a severity explanation to help me make an informed decision as to how much time i have to work with before making a decision for repairs. Juan was very communicative and has a respectful “give it to you as it is” attitude which should be sought after as a mechanic. Def will recommend paying this shop a visit.

Kenneth Johnston

★★★★★

a year ago

Appreciated the very throughout inspection report (with pictures) of my vehicles health condition. Was quick to call me with fair quotes and honest suggestions on what things I should tackle for repair. Very nice interaction and communication throughout the whole process. Highly recommend!

Alfonso Rojas

★★★★★

2 years ago

I received great service last week when I took my Chevy Cruze in for service. My check engine light came on and Juan was able to diagnose it pretty quickly. He sent me a link with all the services he thought were required and some additional recommendations. He never once pressured me into getting something I felt I didn't need and let me decide. I recommend coming here if you want an honest evaluation on what your vehicle really needs. Thank you Juan and Family Auto Care ! Will be back next time.

Micah Jo

★☆☆☆☆

11 months ago

Avoid this place at all costs. They will act like they are doing honest work and care about your vehicle, but in reality they will try to scam you at any chance they get. For them to look at your car at all, it will cost a $100 diagnostic fee. I was given an original quote for multiple services which came out to an above average price, so I asked them to take out some of the parts that needed servicing to reduce the cost. However after doing this, he tried to raise the labor cost by $200 from the original quote. This doesn’t make any sense at all because the amount of services I was asking for was reduced (???) They will be fake and dishonest to your face, so beware.

Lynette Bradley

★☆☆☆☆

8 months ago

The review written by Micah Jo is 100% correct. This just happened to me in a conversation with the owner on Thursday, July 3, 2025. He quoted me $1,500 dollars for a new BMW radiator w/sensor when they were sold out and back-ordered (plus a few additional necessary parts). Now that the radiator w/sensor are in and no longer on back order he quoted me $2,100+. He claimed he couldn't find the original quote of $1,500 in his system and asked me to send it to him. Then he tried to claim that the $1,500 quote was for after-market parts. Nope - not true. Yes, we discussed the possibility of an after market radiator, but I didn't want to go that route, to risky. He literally tried to gas light me in this conversation. He stuttered throughout the conversation knowing he was lying. I called him out on all of it. So disappointing. He had my business until that moment. The thing with this guy - like the other reviewer called out is that he totally acts like a honest fair guy, like he truly cares - he talks a good game in the diagnose stage of the conversation. When it comes down to actually doing the work - he's gonna come at you with something different. He's a scam, it's all BS! - do not believe this dude. I'm sure he's gonna post some rebuttal to my post to try to cover his ass. Folks, don't fall for it. I will happily drop $2k to anyone else on the planet to fix to my car, but not him. It's not the $$ it's the principal. This guy lacks integrity - I don't know how he sleeps at night. Run!

Sreen Tallam

★★★★★

4 months ago

Tuan is the NEW owner of this business. Tuan is an empathetic, kind, honest and no-nonsense mechanic. My steering wheel on my Tesla was vibrating at higher speeds, thinking I need a wheel alignment I arrived to his shop. Even though he closes shop at 3:00 p.m on Saturday, and I arrived at 2:45 p.m, he still provided me an estimate and suggested he needs 1+ hrs to fix the problem. So instead of sending me away, he asked me to wait in his waiting room and took his time and correctly fixed the problem. He rotated the tires, wheel balanced it and suggested a wheel alignment is warranted once I replace the tires. His advise was sound and warranted. He also mentioned that I can come back to him next week in case I feel the vibrations on the steering wheel again. His price was also reasonable for the service he provided. I felt very comfortable with him. I plan to get more other cars to him in the future as well. Happy to find him relatively close to my home.

van nguyen

★★★★★

a month ago

He was very enthusiastic and took really good care of my car. First time here and I will definitely be back. Place was nice and clean. It smelled really nice too . Tuan did my car and did such an amazing job! I found my new shop for my car now

Ask Me

★☆☆☆☆

4 months ago

This new owner doesnt honor this shops reputation and care to its customers. He tried to wipe his hands clean from his ways of doing business by blaming David who was the previous owner who took pride of this business to a reputable honest place it was his baby and he was the guy I trusted not this new owner not ever! Since 2024 when I was still in California I called this shop and found out it was taken over and David retired , so the recent post of 1 star reviews are accurate and this guy is pushing blame on the previous owner when he is the one behind it all, disgrace! I paid $700 for a power steering pump replace and their technician made an error and didnt plug the secondary fitting and fluid was draining slowly over a course of time driving the truck out of state , it sat for a while . Now registering and driving it whinning noise started to get bad and I inspected and found the faulty workmanship of a NEW Pump by the way, after 3k miles of driving it. Technicians make mistakes I know, but this owner will not own up to anything before him even though he carries the name Family Auto Care. You take over a business you own up to all the responsibility behind that name and current or prior techs working under it. Not shy cowardly behind expired warranty bogus claims, it wouldnt need warranty had the job be done right! and put my life at risk driving mountains around with a faulty leaking pump. You put your trust and pay your money later to find that this new guy doesnt care, wont cover negligence or settle up a solution or partial refund which is more than fair. Take your car to Pepboys, Wheel Works or Firestone big company are well insured and cover mistakes not small time shops nickle and dime you at least with this guy, not David . He worked with integrity and honor not this shame that took his business. Im suppose to drive across state lines just for him to see the truck when clearly he wont help? and the video evidence doesnt lie and he denies ever seeing a leak ? you all be the judge , doesnt take an expert to collaborate what Im saying here is the proof, and when another shop verifys this faulty work any expense towing my truck and time out of work and total costs I paid this shop , will be owned through legal means because wrong is wrong, right is right , can be one $1 or one thousand dollars, you pay your money and they promise to fix it the right way and ensure your safety, then something goes wrong and they turn their backs or hide behind false expired warranties. Most parts come with limited lifetime or 2 years and lets say warranty expired fine, he owes me the poor labor job performed, and I have proof it was only driven 3k miles and part failed, because they didnt plug it , to me thats on them! From reading other reviews its clear this place is going down the toilet fast . Beware Stay Away from this new Management ! He does come at first helpful and honest " bait and switch" once he got your money you will see the real side of him. You been warned take your business someplace else , this great positive feedbacks going back years is because of David not this guy dont be deceived.