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About Business
For professional Car Repair care in Sunnyvale, CA, Sunnyvale, look no further than Family Auto Care. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.7/5 rating based on 39 pieces of feedback. They have become an integral part of the Sunnyvale, CA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Sunnyvale, Family Auto Care is ready to assist with your next project or repair.
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Google Reviews
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★☆☆☆☆ This new owner doesnt honor this shops reputation and care to its customers. He tried to wipe his hands clean from his ways of doing business by blaming David who was the previous owner who took pride of this business to a reputable honest place it was his baby and he was the guy I trusted not this new owner not ever! Since 2024 when I was still in California I called this shop and found out it was taken over and David retired , so the recent post of 1 star reviews are accurate and this guy is pushing blame on the previous owner when he is the one behind it all, disgrace! I paid $700 for a power steering pump replace and their technician made an error and didnt plug the secondary fitting and fluid was draining slowly over a course of time driving the truck out of state , it sat for a while . Now registering and driving it whinning noise started to get bad and I inspected and found the faulty workmanship of a NEW Pump by the way, after 3k miles of driving it. Technicians make mistakes I know, but this owner will not own up to anything before him even though he carries the name Family Auto Care. You take over a business you own up to all the responsibility behind that name and current or prior techs working under it. Not shy cowardly behind expired warranty bogus claims, it wouldnt need warranty had the job be done right! and put my life at risk driving mountains around with a faulty leaking pump. You put your trust and pay your money later to find that this new guy doesnt care, wont cover negligence or settle up a solution or partial refund which is more than fair. Take your car to Pepboys, Wheel Works or Firestone big company are well insured and cover mistakes not small time shops nickle and dime you at least with this guy, not David . He worked with integrity and honor not this shame that took his business. Im suppose to drive across state lines just for him to see the truck when clearly he wont help? and the video evidence doesnt lie and he denies ever seeing a leak ? you all be the judge , doesnt take an expert to collaborate what Im saying here is the proof, and when another shop verifys this faulty work any expense towing my truck and time out of work and total costs I paid this shop , will be owned through legal means because wrong is wrong, right is right , can be one $1 or one thousand dollars, you pay your money and they promise to fix it the right way and ensure your safety, then something goes wrong and they turn their backs or hide behind false expired warranties. Most parts come with limited lifetime or 2 years and lets say warranty expired fine, he owes me the poor labor job performed, and I have proof it was only driven 3k miles and part failed, because they didnt plug it , to me thats on them! From reading other reviews its clear this place is going down the toilet fast . Beware Stay Away from this new Management ! He does come at first helpful and honest " bait and switch" once he got your money you will see the real side of him. You been warned take your business someplace else , this great positive feedbacks going back years is because of David not this guy dont be deceived.
van nguyen
★★★★★ He was very enthusiastic and took really good care of my car. First time here and I will definitely be back. Place was nice and clean. It smelled really nice too . Tuan did my car and did such an amazing job! I found my new shop for my car now
Sreen Tallam
★★★★★ Tuan is the NEW owner of this business. Tuan is an empathetic, kind, honest and no-nonsense mechanic. My steering wheel on my Tesla was vibrating at higher speeds, thinking I need a wheel alignment I arrived to his shop. Even though he closes shop at 3:00 p.m on Saturday, and I arrived at 2:45 p.m, he still provided me an estimate and suggested he needs 1+ hrs to fix the problem. So instead of sending me away, he asked me to wait in his waiting room and took his time and correctly fixed the problem. He rotated the tires, wheel balanced it and suggested a wheel alignment is warranted once I replace the tires. His advise was sound and warranted. He also mentioned that I can come back to him next week in case I feel the vibrations on the steering wheel again. His price was also reasonable for the service he provided. I felt very comfortable with him. I plan to get more other cars to him in the future as well. Happy to find him relatively close to my home.
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