Family Wrench Auto Repair

Jennifer Wolfe-Brown

★★★★★

5 months ago

This is now my go to shop. I took my older model car to multiple shops including the dealership and spent an insane amount of money trying to get this one problem fixed. I was literally at my wits end. Everytime i picked my car up the problem was still there. I researched various shops and decided to give this place a try. John who i believe is the owner explained everything to me and I felt confident in him. When i picked the car up i took it for a spin. It was finally fixed! I literally cried I was so relieved. I will go here from here on out for all of my vehicles. Thank you Family Wrench!

Jonathon Groves

★★★★★

7 months ago

I had a weird issue with my wife’s jeep. I took it here for a diag and I felt that they were very honest and did honest work. To start, the tech was up front that he wasn’t 100% sure the issue was what they thought and recommended I get a second opinion. That being said, they replaced a part which unfortunately didn’t fix the issue, but instead of charging me for the part and labor, they removed the part and put the old one back on and didn’t charge me anything. Shops like this are hard to come by where they genuinely do what’s best for the customer and don’t just make recommendations and or shotgun parts in and charge regardless.

Cody Keele

★★★★★

5 months ago

Aaron was friendly, knowledgeable and answered any questioned that I had. They also got my inspection taken care of quickly!

Teresa B

★★★★★

8 months ago

Trustworthy, accurate repair at a fair price! Since Aaron and John have helped me over the phone 3 times and have been honest about the easy fixes I've needed, I couldn't guess how much money and time they've saved me over the last couple years! Sheila in the office is hospitable and helpful.

kaitlyn arquembourg

★★★★★

10 months ago

Aaron and John were both very friendly and helpful in getting my car in swiftly for a fuel line gas leak repair. They gave me peace of mind and got me taken care of at a fair great price! Definitely the best spot in Independence for your mechanic needs!

Cheryl Beal

★★★★★

9 months ago

Aaron, John and the rest of the crew are friendly, competent and honest. They do their best to find different options to fit your budget and their repairs are top notch. What a relief to have an honest, dependable repair service nearby!

Juanita

★★★★★

a year ago

I really appreciate these mechanics at this family run business! They are very trustworthy and they do not lie to you about something that needs to be fixed! I’ve been dealing with Arron, which is very polite on the phone and very honest with his information and takes care of what I need to have done! And then Dave actually looked at it the other day and finished up the final problems! I highly recommend this family own business and will never be afraid of taking my vehicle to them for repairs!

Jamie Martin

★★★★★

a year ago

I was told I would need a new timing valve one place wanted me to pay $2,000 but this place was more than amazing. He said no come in the next day and we will run a diagnostic test on it and find out for sure that is the problem. True to his word he checked and it was just something simple…. I put to much oil in it and he flushed it and changed the oil at a more then fair price!!! I will be coming here for all my car needs! Especially an oil change!!!!!! DON’T GO ANYWHERE ELSE! Make an appointment and find out for yourself.

v o

★★★★★

Edited 5 months ago

Fair and honest! Can't beat that nowadays. Will definitely be doing more business with them.

Traci Ryan

★★★★★

a year ago

We were passing through town and had a horrible shimmy in my truck. We still had a long trip ahead. They squeezed me in and took care of it. They are very friendly, wonderful people. If I’m ever back in town and have problems, they will be who I call.

brittany jenkins

★★★★★

a year ago

We called to inquire about the price of getting our van looked at to see if the E break is engaged. The nice man, Aron, who answered the phone was super helpful and even gave up tips to check ourselves. He even let us pull up and came out to feel our rim to see if it was hot without charging us. Next time I need service on my van I will be calling here first!!

Samantha Pohlman

★★★★★

3 years ago

AMAZING! Love them! The staff was so friendly and understanding of my time constraints and budget. I didn’t feel pressured at all. My mechanic, John, is the best and I would recommend him to anyone. He was very transparent about cost and the time it would take to do my repair. When I went in with my friend to set up getting her car fixed, he was very clear about what he thought her issue was and checked us for understanding while he explained it. I have never had a more pleasant experience with any mechanic ever. 10/10 would recommend to anyone and boy howdy am I going to tell everyone to go here! Thank you John and thank you thank you Family Wrench.

Kc Stangel

★★★★★

a year ago

Just started using Family Wrench when I bought a "new-to-me" SUV. Their service has been excellent at a very reasonable price. I wish I had found them years ago.

Jennifer Karman

★★★★★

2 years ago

I've been going to Family Wrench since 2015. My mother had been since 2009. Every person who works here has been honest with me. I always ask what's best for me and my car, and always an honest explanation is given. If I've ever felt that something got missed after leaving, they have been quick to address my concerns. I never expect the secretary to be a mechanic nor answer mechanic questions. That would be like asking a dog grommer to be knowledgeable of a warehouse operations, lol. I just patiently wait for the actual mechanic. While they are always booked, because of their service and prices, the wait has always been worth it to me. And now my aunt goes to here as well. Word of mouth, and she's satisfied as well. Thank you so much for being our family mechanic.

Ronda Burris

★☆☆☆☆

2 years ago

I definitely would not recommend this place. Went in to get my oil changed. And they wasn't gonna change it because it was not at 57 on the miles. I change mine every 3 months because of me driving so often. And they called the place that had changed. My oil previously, and they said that it didn't need to be changed. Well, they didn't look at it. So no, if any place is gonna refuse to change your oil after about 4 months? Don't matter what miles it's at. Then I won't recommend them.

Roger Enderle

★★★★★

3 years ago

Honest. Hard working fellas here with a name for themselves. They take pride in their no advertising and let the wrench do the talking. I highly recommend these guys. They took care of my Ole ladies scion, and my sienna for an affordable price. They're usually really good about pickup and drop-off. They even have a key drop box so you can make an appointment, and drop off anytime 24/7 so no worries if you need to be towed at 2am.

Cheryl Smith

★★★★★

4 years ago

This place is awesome. I got their # from a friend needed a 2nd opinion on my car. Called and got my appointment they checked it out and I'm so HAPPY with the results. They gained a lifetime customer for sure. The waiting room was so spacious and inviting.Coffee and water readily available to customers. My appointment was at 2 ad and my car was in the stall @ 2 this is a rare find. Don't take my word for it go see for yourself nice friendly neighborhood business.