About Business
For professional Car Repair care in Rochester, NY, Rochester, look no further than FB Glass. Their team excels at delivering top-tier results for Auto glass shop and related Car Repair needs. Their customer-centric approach has earned them a 4.8/5 rating based on 155 pieces of feedback. They have become an integral part of the Rochester, NY community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Rochester, FB Glass is ready to assist with your next project or repair.
Google Reviews
Samuel Munroe
★★★★★
a month ago
Called to get a windshield replaced, price was given to me over the phone and they were able to get me in the next morning. Took less than an hour. Staff were super friendly. Excellent experience :)
Dan Martone
★★★★★
4 months ago
After a vandalized window on my car needed to be fixed, FB Glass did the repair. They are quick, friendly and do a great repair job even vacuuming up all the broken glass in my car. They were a pre approved repair shop from my insurance which made the process very simple to schedule. I would highly recommend this shop for any window repair needs.
AJS
★★★★★
Edited 2 months ago
Great experience from scheduling same day appointment to getting the work done! Great work and very thorough in cleaning out the broken glass and installing the new window. Highly recommend FB Glass
Lil
★★★★★
5 months ago
Rear glass broke in my SUV - missed some glass during clean up and the owner was amazing to send out someone to finish up the rest - if there is a need unmet the owner will get it done! They also have great communication and timely repairs. Very good pricing as well.
Delmarva Aerial Photography
★★★★★
3 years ago
Was in town visiting family for the holidays and needed a new windshield. I got a chip on the drive and the cold weather made it spread fast. They did a great job making sure they had the right windshield for my car and it was done right away when I got there. They were able to schedule me the day after Christmas. The waiting room was clean and comfortable and the staff was nice. Zach was the technician who worked on my car and I felt confident in his abilities. In and out with no problems and didn’t get price gouged. 10/10
Trang Thai
★★★★★
2 years ago
I had a long crack on my windshield that could have come from winter heating. My insurance quoted $250 out of pocket but I have to go with Safelite and they have 3.8 rating. So I called for quotes at multiple glass shops that have at least 4.4 average reviews. Choosing FB Glass is a no brainer because (1) the review is among top 2 in the area and these two are comparable but far ahead of the lower group, (2) the pricing is the best and much lower than the highest quote which was $300. I got a quote for $225 plus tax (expecting $20 more totaling $245 which is similar to going through my insurance’s designated shop but getting much better service), however, I was shocked to see the bill at $200 + $26 tax = $226. I think I paid the same 5 years ago for another cracked windshield and we all know how bad supply chain and inflation have been. No other places quoted south of $250 (and it will vary across makes and models, so, do not cite my quote, they are very transparent). On top of that, making appointment was easy, they are super polite on the phone, I could get 8am within 2 days, and I was in and out in about 15 minutes. The car in the photo was from a different customer but what else do we expect to see from a brand new windshield other than clear glass? No, last time I had a new windshield from a different shop (I wish I remember which one to leave a 3 star review), it was very noisy on highway on windy days we have here, hopefully that problem is gone. I forgot to bring my new windshield blades but I believe they would have helped me install at no cost. I saw a van for mobile service, I cannot speak about it because I drove in, but that is a nice option and I have no doubt about the quality.
Devin Brown
★★★★★
9 months ago
I had a fantastic experience with FB Glass! From the moment I called, the receptionist was incredibly friendly and helpful. I was impressed by how fast everything moved — I called on Wednesday afternoon about a broken window, and even though they had to order the glass, it was completely fixed by 12 PM on Friday! The service was not only excellent but also impressively quick. Highly recommend FB Glass for anyone needing prompt, professional service!
Andrey Stakhnyuk
★★★★★
5 years ago
Quick and honest! They came to do the job and told me the phone quote was higher than actual price—they could have kept the difference but their honesty was refreshing to see from a company. Awesome service and happy with the work they did. I’ve used this company a few times before— the best prices in town! Reliable. Honest. What more can you ask for?
Sarah Love
★★★★★
9 months ago
This place did an awesome job replacing my car windshield. At first I was a little disappointed that they weren’t able to come to me, but my overall experience working with them was great. I could tell they took time and tucked my dash cam wires back better than I had done and placed my stickers so they were esthetically pleasing to myself and others. I would use them again even knowing I may have to wait. Thanks!
Heather
★★★★★
11 months ago
I recently took my car here for a complete windshield replacement. I did not have glass coverage, so I was paying out of pocket. FB Glass has good prices and their attention detail, quality work and professionalism rivals all. The work was done the day I called. The work was completed in a very timely manner. I highly recommend FB Glass.
Dragon_ God075
★★★★★
5 years ago
Sent here by company for tractor trailer windshield. Parked on side of road and guys were fast. Only took about 10-15 minutes. Receptionist and two guys that replaced it were very nice, knowledgeable, friendly, and courteous. Recommend them for your glass needs.
Adrian Popovich
★★★★★
7 months ago
This is my 2nd time at FB Glass So I'm going to write my 2nd review With a 2nd Google account because this company truly deserves it! Julia and Amy are amazing people and sweethearts! They were able to communicate everything with me and help me get OEM glass on my vehicle. Love going here! And let's not forget the hardworking team in the shop, exactly how I dropped off my vehicle was exactly how I got it back! Clean, no dust on dash, everything was perfect! Thanks again to the ladies at the front desk, and to the team in the shop!
Al Henning
★★★★★
7 months ago
Their installers where polite and quick . Would use them again . The quote I recd from one of their competitors was $150.00+ more . Windshield is still on so we're looking good .
Kirstin Kellman
★★★★★
a year ago
Needed our car window replaced after someone smashed it. Called around and FB glass offered the best pricing. They were super friendly, efficient, and were able to come right to our house. Took a total of 30 minutes to repair and it looks as good as new. Would highly recommend FB glass. They deserve all the 5 stars they’ve gotten.
joseph leclercq
★★★★★
4 months ago
Completely satisfied. Fast and efficient. Friendly staff. I reccomend them highly.
Yeer Lin
★★★★★
a year ago
The staff is very professional and fast. My car window was smashed，it was fixed within four hours of driving to the store. It's really great! The price is also very fair and the front desk staff is also very friendly! Highly recommended!
JRC
★★★★★
5 months ago
Excellent service, I have used and referred them several times
Jon Tavares
★
☆☆☆☆
a year ago
If I could give zero stars I would. First off receptionists are beyond rude. Made an appt almost 2 weeks in advance…drop my car off for a windshield replacement. I get a call 20 mins later telling me they don’t have the necessary trim pieces in stock for my windshield so I have come back and pick up my car cause now they can’t do the job. You would think they would have checked their inventory prior. Basically took a day off of work for nothing. No apologies or anything…just…”come get your car”. Very unprofessional company to deal with.
Jesús Manuel Pupo Rodríguez
★★★★★
Edited 2 years ago
There's no other word than Perfection to describe its service. Half an hour was the time needed to perform a windshield replacement for my 2012 BMW 328i xDrive.
Arthur Gonzalez
★★★★★
2 years ago
They've definitely earned all their 5 star reviews. Great work replacing my windshield! Besides that they gave the best price out of all the places I called for quotes. I was in and out of there in about 30 minutes. Will definitely recommend to anyone who needs glass repair work. Thanks guys!
