Browncroft Garage

Matt

★★★★★

4 months ago

It's very rare that I feel strongly enough about a business to post a review, but Browncroft Garage is the exception. They were recommended to me when I first arrived in Rochester about 7 years ago and I've never looked back. Everyone at Browncroft I've interacted with in that time has been professional, trustworthy, friendly, and willing to discuss the specifics of what my car needed, why, and how soon. Prices are fair, scheduling should be done ~2 weeks in advance, and in my experience turnaround has been very fast (almost always same day unless parts need to be ordered).

Katie Spencer

★★★★★

3 months ago

Huge thank you to Scott and Matt! I would highly recommend Browncroft Garage. Both Scott and Matt were friendly, knowledgeable and professional. They took the time to answer all of my questions and address all my concerns. I truly appreciated their detailed assessment of my car, transparency and fixing the issues at hand. Amazing customer service and work!

Chandel Correa

★★★★★

2 months ago

I brought in my 2014 Camry so that my muffler could be serviced and the team at Browncroft garage went above and beyond inspecting and working on my vehicle. They did not complete any work until I agreed to it, and they provided a really nice overview of what needed to be done plus other recommendations. They fixed my car the same day as my appointment and the price was very reasonable!

Bao Thai

★★★★★

a month ago

I've been going to BCG for a few years now, and for two different vehicles. The team is friendly and very detailed about the services they recommend and why they recommend them. The cost are outlined/itemized, and they are happy to answer questions regarding what severity of the issues, etc... I'll be coming back for future services.

Cliff Matthews

★★★★★

4 months ago

Good honest repair shop. They worked on my Acura TL manual and fixed a clutch problem. They use an email / text system that keeps you completely updated as they work. I gotta a free rental and constant updates with pictures so you can see what they see. Top notch service. I'm one of those guys that really try and do my own work on cars, but clutch transmission issues have to be handed off. Glad I have found a shop I can trust in Browncroft!

lemar peters

★★☆☆☆

4 months ago

I would say very personable people, very interactive company and a good neighborhood mechanic. I just gotta say that my significant other was charged a pretty hefty bill that we still paid because we were in a bad spot just to replace a battery. We feel like we’re going to shop elsewhere moving forward to avoid a $700 for a battery replacement

Jay Morse

★★★★★

6 months ago

I've been a customer for just over 2 years & Scott & his team never disappoint. When bringing my car in for oil changes they take detailed pictures & notes & share that information via a link. Here you can see what was done, recommended, approve some or all of the repairs, & also pay the invoice. They have nothing to hide & will let you know how serious or not something they find is. They have never tried to sell me anything they don't think I need. They also can do a lot of different work as well. Besides oil changes & state inspections, they've done some small body work for me & they sell, balance, & mount tires. This makes it easy for me in that I don't have to go to another place to get some of this work done; I can do all of it at Browncroft Garage. They stand behind their work as well. There was a minor issue that happened & Matt took care of it immediately with no question.

Terry Shannon

★★★★★

4 months ago

Browncroft is always professional and accommodating to my service needs. Their diagnostic approach is not layered with pressure like other larger repair sites. They offer the customer an intuitive planning approach based on categories of issues or concerns. I find this to be both responsible and helpful in my future proactive maintenance program.

Trevor Amesmith

★★★★★

5 months ago

This is the only garage I ever want to go to. Scott and his team are extremely knowledgeable and honest. They are always willing to patiently talk me through repairs and give an easy to understand priority list when there are several big-ticket items that need to be done. I very much appreciate this place!

Pistol Pete Luciano

★★★★★

Edited a year ago

I have been taking my cars here, for year's. They are a very honest garage, and do quality work. Only place I feel safe taking my vehicles. Can't recommend enough!! they have the skills to work on any vehicle. including all of my cars ranging from a 85 Chrysler LeBron, 2006 scion xB, and ford flex 2010 and 2015. great great garage

Meghan Moholland

★★★★★

7 months ago

The guys at Browncroft have all been very flexible, thorough, and straightforward. I especially appreciate that they helped me prioritize what to fix first vs what could wait without trying to sway me one way or the other. I felt like I had all of the information to make my own decision. It’s the best experience I’ve had with a garage, and I can see why they are so highly recommended. Both my partner and I take our cars here, and we plan to keep it that way!

Luann Meyer

★★★★★

5 months ago

Browncroft is great. I love how easy it is to make an appointment and get updates real time with pictures and everything! They are also very fair to work with. I would recommend them to others!!!

Nathaniel Pruden

★★★★★

2 years ago

These guys are rock stars. I’ve had the privilege to choose this shop for most of my repairs in the last few years, and they always get it right. I initially decided to check them out because they’re highly regarded in Rochester (voted #1!), and because they serviced the vehicles for a dealership I worked at and kept up with our demands excellently while providing top notch and thorough care. Not only are they providing informative and considerate customer service, and consistently reliable high quality work, they are also actively looking for the most cost effective method. The owner, Scott, is often there working but makes a point to say hello when he can. If I can help it, I try to always take my cars to Browncroft Garage where I know I’m going to get what I came for, and they’ll treat me well in the process.

Nathan Kobland

★★★★★

10 months ago

For my money and experience, the best shop in Rochester. I've been here twice now, and both experiences have been fantastic. They're not pushy with anything, completely transparent on what needs to be done and why (while explaining it in a way that makes complete sense to someone who is not well versed in car things!), the photo previews and text messages covering everything are so helpful, all while being super friendly and respectful. Just an all-around great place to bring your car. Cannot recommend them enough.

Mary Ann Acker

★★★★★

7 months ago

They were upfront with the work I needed done. I had received a previous quote from someone else and I felt they may have been high so I went to Browncroft and they did the work for less. The work was done professionally and timely. My old mechanic who retired recommended them to me. So glad they did. I now have a new mechanic.

Eitan Freedenberg

★★★★★

Edited 3 weeks ago

Is it weird for my favorite local business to be my car mechanic? While no one loves having to get their car repaired, it's inevitable, and the best you can ask for is an independent mechanic you can not only trust but ENJOY working with. In the 10+ years I've been going to them for my Subarus, for every kind of service and repair, Browncroft Garage has always been that shop: welcoming, transparent, fairly priced, timely, communicative, knowledgeable, continually improving its systems to better serve customers, and never upselling. Most importantly, they take sincere pride in their work and always make things right in the rare event that a problem crops up again. Scott and his team are simply the best.

Elizabeth Leonard

★★★★★

8 months ago

This was my first experience with Browncroft after having no positive results at a Honda dealership. Scott and his team were courteous and respectful, listened to what I had to say. They communicated frequently, with detailed accounts of what they observed, what was needed and why. I was amazed as I have never had this experience with any other garage. I am very pleased with the time and work they put into my car, and very pleased with the results! I think Browncroft is the best around!!