Gerber Collision & Glass

Anthony Marullo

★★★★★

7 months ago

Oscar was great to work with, Mallory was very accommodating and kept me updated along the way. 10/10 recommend.

Owen Hoffmann

★☆☆☆☆

3 years ago

Terrible color match. Tired of looking at it. I'll have to take it elsewhere to get resprayed..Not only that, but they kept ordering the wrong parts, I literally had to comb over everything. Parts that they stated were "replaced" never were. Far from professional.

Monique Mckinnies

★★★★★

2 years ago

I would 100% refer people here. My door needed to be replaced and they didn't even forget to switch out the beam that projects the Mercedes sign on the ground. That is such attention to detail I am literally speechless. I thought forsure I would have to replace it myself, just wow 👌 Not to mention the office staff on Monroe are so personable and friendly, it makes it easy and comfortable.

Hannah Brodine Watts

★★★★★

4 years ago

They did an excellent job on my vehicle after someone struck its front end! They even went above and beyond and cleaned my vehicle for me as well & everything was taken care of through insurance, people communicated extremely well. I mean I don’t hope to go back because I don’t want my car to be busted up again, but if anything did happen I’d definitely recommend the folks at Gerber!! 11/10 job!

James Lawrence

★★★★★

5 years ago

I had a misadventure with my car in mid November. It was towed into Bob Johnson Chevrolet, it was evaluated by estimator Kyle Proctor for Gerber. He called me with an initial evaluation with the caveat that there probably was more damage that would have to be evaluated once it went into the shop, sadly his prediction was spot on. As I was paying the bill he did everything he could to keep costs down. The estimated time for the repair was 2 weeks, which would have been after Thanksgiving. I figured that was about right. To my amazement I got a call that the car was ready a week early. I'm here to tell you they did such a great job you'd never know that there had been any damages. I highly recommend their work and their service. Especially, Kyle who made a very difficult situation a lot easier to handle because of his demeanor and professionalism. If you have a misadventure like I did take your car to Gerber, you won't be sorry. Thanks Kyle and the Gerber team at Lyell Ave. You're the best..

Noelle Gangarossa

★★☆☆☆

3 years ago

I would never recommend the Monroe Ave location to anyone, solely for the customer service. Waited 2 weeks just for the requested estimate to be sent to insurance and was constantly told that my parts were ordered when they actually had not been. I was given different and inaccurate information every single time I called. Finally after 4 more weeks I waited for them to call and tell me the parts were in but they never did. I decided to call again to check in and was told "yes they are here so we can schedule the repair". Safe to say I would STILL be waiting if I had not followed up 7 TIMES. Every phone call was answered by a rude receptionist, and she practically hung up on me when I asked for an update on when my vehicle would be ready for pick up. Finally I was able to pick up my car and the repair looked good. A woman named Mallorie was checking us out and when I asked for a copy of the paperwork she rolled her eyes and gave me an attitude. As I was leaving, she said to me: "And we will also be sending you a customer service survey to see how happy you were with our work. I really appreciate all 10's on that". Are you kidding me? This place is unorganized and the customer service is awful.

Morgan Lapresi

★★★★★

a year ago

Gerber detailed my Mercedes Benz GLC 300. They did a great job with the work and repairs. Mallory worked with me to ensure I had a flawless experience. Thank you again for the good customer service.

Janice Fedele

★☆☆☆☆

a year ago

I really wanted to get my vehicle repaired with Gerber, when I spoke with Julia, i felt confident that they were going to take care of me so I brought my car in & the second I was handed off to Mallory, I instantly regretted coming here. Mallory was extremely unhelpful & rude everytime I spoke with her. The first time she looked at my car, it seemed like a bother. & from then on she told me she would be ordering parts & getting back to me, that never happened. In the meantime, I had questions about sourcing the parts & exactly what parts were needed. In a 3 week period, I called 3-4 times & was told Mallory would call me back and never did. I then called again today to let them know no one has returned my calls and was finally transferred to Mallory. I went on to ask my questions (supposedly my parts were supposed to be ordered by now, they were not) and when I asked my questions, Mallory talked to me in such an annoyance & rude tone like I was an idiot, I could not continue the conversation any further. For that reason, I decided I absolutely cannot move forward with this business after giving her multiple opportunities to make it right, she was just an absolutely unapproachable, unpleasant person to work with. I’m happy she never ordered the parts because I dreaded having to speak to her or ask questions about my own vehicle repair and I would’ve hated to be roped in any further.

Connie Bowers

★★★★★

5 years ago

Great service from my 1st phone call to the completion of the job at the Monroe Ave location. The secretary and Kate Legler were very efficient. I would definitely use the Monroe Ave location again.❤‼

Zachary Barnes

★☆☆☆☆

a year ago

This location exist in a delusion that its acceptable for people to wait 1-2 months to simply get their car properly looked at. If they're that busy they should hire more people or simply tell people to go elsewhere. The shop that we went to that was able to see us same day told us they often get the customers this location made angry. They should give them a Christmas card for all the free business they are getting courtesy of Gerber. I'm sure they're great once they manage to actually properly get your car in and looked over.

Evan Wilcox

★★★★★

6 months ago

Had 2 good experiences here. Everyone I talked to was informative and helpful. They were professional and dealt directly with insurance. Would recommend, just communicate with them and you'll receive good service.

Jennifer Lynn

★★★★★

a month ago

Did a very very good job on repairing the damage on my vehicle! Definitely 100 times better than the Gerber collision in Gates! Also polite!

Sandy Sharpe

★☆☆☆☆

a month ago

Brought my vehicle to them in November. ETA is now March after several completion dates have come and gone. Bob Johnson, West Herr, corner store shop, any other repair shop is a better option than this place.

Gina Kelly

★★★★★

4 months ago

I was in an accident and was rearended in my 23 Acadia, the entire back folded. Service was amazing, I was walked through the steps, they dealt with GM when parts were on backorder. Jimmy was incredibly helpful & knowledgeable. Definitely recommend them!

Liv Geil

★☆☆☆☆

4 months ago

I highly recommend you go elsewhere to service your vehicle. This location, specifically Julia, lied to me on multiple occasions about the status of my estimate and blamed my insurance for the delay when they had my estimate the entire time as they work directly with Allstate. When confronted, they continued to lie, were extremely rude, and had no interest in making the situation right. A simple process has now turned into a huge inconvenience and I will be seeking a different garage as I am not confident in the service being provided at this location. I recommend going somewhere with people who value integrity and honesty.

Michael Sharpe

★☆☆☆☆

Edited a month ago

They've had my vehicle for almost 2.5 months now, allegedly waiting on parts. The day before I was scheduled to pick up my vehicle they extended the pick up date by another 1.5 weeks. At this point it's 100% laziness and/or incompetence and I'm convinced this location lies about how long repairs will take. Worst experience I've had in my life with a collision center. As others have stated, take your vehicle anywhere but here. Update as of February: still don't have my vehicle after the 3rd date of completion has come and gone. New ETA is a month away. Four months for a repair. Absolutely mind blowing that this place is in business.

Jacob

★★★★★

2 months ago

Service was quick my car looks great. Parking lot is a bit stressful but they will help with that. I did drive over someone's else's broken car piece from the overflowing dumpster when dropping my car off. But I am happy with thier service. Staff was pleasant and efficient. Communication was appreciated.