Findlay Honda Henderson Service

Rebecca Rodriguez Keogh

★★★★★

3 years ago

Always receive top-notch service here. The entire staff in both Service Department and the Parts Department gave me that superior customer service I have come to expect. I even believe that these folks could possibly consider side hustles, coaching struggling agents trying to manifest the magic combination of customer advocate and efficient rainmaker for their employers! Keep doing what you do, Findlay Honda! And thank you!

David Moss

★★★★★

2 years ago

Over the last few days I had oil and filter services performed on my two Honda cars. With both cars I dealt with Aidan. Aidan was totally professional. He listened to my viewpoints and made sure my wishes were followed. Aidan is very knowledgeable and knows what he's talking about. I totally enjoyed working with him.

Rishi Patel

★★★★★

a year ago

Thank you to Mr Obi Davis and the team at Findlay Honda for getting us in a new Honda! Obi is a hard working salesman who is kind, patient, and honest. He will go above and beyond to help others. Truly inspiring as a person! Thank you again for an amazing experience!!!

Dashun “TDS” Cartier

★★★★★

2 years ago

Kacey Trujillo and His Service Department team are absolutely amazing. Since, I purchased my Honda CR-V at Findlay Honda Henderson they have been my go to. Kacey alone has genuinely helped me figure out things with his passionate team. I truly recommend this service department for getting your vehicle repaired at all costs and times. Thank you. V/r, Terrell Sutherland

Justin Yin

★★★★★

a year ago

Had to take my Honda Pilot in for a new camera. Price was more than I expected for the repair, but the service here was exceptional. Bryant was my rep and he was very professional and responsive.

Robbie Conner

★★★★★

a year ago

Today I brought my 2020 Honda Accord Sport to express service and Antoine Tilmon helped me. Awesome service. I will be asking for him every time I come to Findlay Honda. He's an example of how every service consult should take care of customers and the way he looked out for my best interest! Great Job Antoine and Thank You!

Ray Fox

★★★★★

7 months ago

Service was started immediately and I was informed of the status of my service when completed. Excellent customer service from Andrew in the Express Service Center.

Reynaldo Samodio

★☆☆☆☆

10 months ago

Some of Service Advisor is trying to rip-off customer by fooling, we brought my daughter Honda CRV in Honda Service for check and diagnose because of noise in engine . They give me a call about the dianose result rhey said it’s water pump cooling system so it need to replace and fix the leak and the cost is $1,630 i told them just fix the problem but the advisor keep insisting that i should agree to what they say i ask what is the real problem why it’s so expensive i told him to send me the diagnose repair by txt or email but he didn’t do it so i went to Honda to pick up the car and he give the result copy and found out that they add / include the other maintenance required they give a false result to my warranty insurance they said it’s because of leak to make that I can’t use my warranty and get the maintenance required due . We are so disappointed in Honda Service. Is there any who can help me or or other customer they rip-off.

Alexis Medina

★★★★★

a year ago

I just want to say CHASE the finance manager, is seriously a blessing! I bought a car in April, had some issues with my warranty company, it was more then enough to handle so i decided to go in and speak to someone with knowledge, I got Chase, this man handled everything I needed handled within 30 minutes ! I am so grateful that he helped us, no questions asked! He was actually the only person from Honda to be clear and explained everything I needed to know! 100% recommend doing any business with Chase.

Gera Martinez

★★★★☆

2 years ago

Took my car for six months service and that was quick. In and out.

Raydrealle Ventura

★☆☆☆☆

6 months ago

I brought my HRV into this dealership because I was having an issue with my camera sensors on the vehicle, no issues with this service. However, a technician left pliers on my car where the wipers are and when I turned them on they went flying up and cracked my windshield. So my husband called to let them know and after they “reviewed” camera footage, they are stating no one left tools on my car. Please stop lying just because you are trying not to be responsible for your negligence! I will be filing a formal complaint about this! And if I need to get lawyers involved I will. Do not take your car here because they all lie.

Yari H

★★★★★

8 months ago

I had a great experience working with Lee! From the moment I walked in, he was professional, friendly, and genuinely helpful. He took the time to listen to what I was looking for, answered all my questions without pressure, and made the whole process smooth and stress-free. I truly felt like he had my best interest in mind. If you're looking for someone who is honest, knowledgeable, and easy to work with, I highly recommend asking for Lee! Mike Hernandez had horrible customer service but I really appreciated how Lee was with us from the start!

Jhen Koy

★★★★★

2 years ago

They work on deals so quick and they work with you on what you need and what you want! Really great people! We worked with Benjamin and Harris as our sales people and both are amazing! Will definitely return to buy more cars from them!

Kenny

★☆☆☆☆

4 months ago

There guys are class A Scammers. As an ASE Certified mechanic of over 15 years I was shocked to get a call from my elderly mother stating her new car needed thousands of dollars of work. I looked at the work they recommended and laughed. They made her sign paperwork guilting her into denying the services, and made it seem like her car wouldn't be able to drive without this work. She extremely worried until I explained each thing to her and how completely UNNECESSARY each thing was Her vehicle has less then 13,000 miles and they recommended almost every fluid, tire balance and alignment. Not to mention some of these are listed more then once, so what would have happened if she said yes? She would have paid multiple times for the same thing. Per Honda recommendations transmission fluid is not recommended until 50,000 miles on this vehicle unless under extreme driving conditions. Brake fluid is not recommended until 30,000 miles. They also failed to provide any test strips, which is a very common practice to show customers if the fluid is actually bad or contaminated. Alignment and tire balance is completely ridiculous to recommend on a almost new car with such low milage, unless its getting new tires or has been in an accident. They failed to provide any reason as to why they recommended these twice. Looking at her tires there is no visible sign of uneven wear and it is not pulling to either side. I'm pretty shocked on this one. "A/c refresh" is one of the biggest scams. The a/c system is a sealed unit and there is absolutely no reason to open it and let gas leak out to recharge it. Especially if there is no concerns of the a/c not working. Fuel induction service at $189.99 is also useless. This is done with a $15 can of fluid, Every shop has them and that is a astronomical price for a service that has never been proven to do anything. This is more for a vehicle that is running rough due to excess carbon build up, not an issue when you use quality gas or when you have 13,000 miles. If they were to scope the intake and show why they recommended that it would have been a little easier to understand. I Understand recommendations as I've been in the business for quite a while, but try something that's actually recommended or useful at this milage like filters or a tire rotation. You guys should be ashamed trying to prey on an old lady who barley makes it by on SS to try to make a huge sale.

Adriana Blanco

★☆☆☆☆

5 months ago

I rarely write negative reviews, but my experience with Honda Services was so egregious I feel obligated to warn others. I have been a loyal customer to Honda Services for approx. 4 years. All my services are performed at the dealership. I brought my car in for routine service last week. They gave me all the recommendations of the items needed for the car, and one of them was an alignment and new tires. I informed them that I did not need an alignment at the moment as my car was driving well. Instead of honest work, they botched my alignment, causing visible pulling, while I was driving on the freeway home. I immediately called them to make them aware of the situation. It was to the point of safety as my vehicle kept on driving to the right causing me to almost hit the vehicle on the other lane. When I confronted them, the service staff denied responsibility and claimed that I needed new tires. Their response felt like a tactic to deflect blame and extract more money from me. I’m not trying to smear them unfairly — I’m sharing a genuine experience, so others won’t suffer the same. Dealerships are supposed to act in good faith, but they apparently chose profit over integrity in this case.

James Siribandan

★★★★★

2 months ago

I had a rocky start with the service department, but later had the opportunity to speak with Coty Dehnert, the Service Director, about the issue. He took the time to listen carefully and thoroughly explain everything. Coty was professional, knowledgeable, and genuinely committed to resolving the situation. He completely turned my experience around, and his dedication and attention to detail made all the difference. I highly recommend Findlay Honda’s service department.

Vinnie Panozzo

★★★★★

3 months ago

WOW!!! This place did a great job and I was out in less than 30 minutes! I had an oil change and quick inspection on our new Honda CRV and they were AMAZING! Plus they’re doing a toy drive with the Marine Corp for needy kids!!!