Findlay Honda Spokane: Service Dept

Cara Owen

★★★★★

2 years ago

I recently had a fantastic experience with Larry H. Miller Honda's service department. From the moment I called to make an appointment, the staff demonstrated understanding and concern for the safety issues I was facing. I was impressed to secure an appointment for the very next day. When I dropped off my car in the morning, they even offered me a complimentary Uber ride to work. Shortly after, I received text updates on how to reach the person in charge of my vehicle, and they promptly responded to all my inquiries. Once the work was completed, I received a phone call, and they offered me another ride from work to the service center. When I arrived, my car was in safe working order. Every person I interacted with was friendly, respectful, and knowledgeable. While I was initially worried about the cost, I not only drove off in a safe vehicle but also gained peace of mind knowing that Larry H. Miller is genuinely focused on customer satisfaction rather than just making money. I highly recommend them.

Mr. Oboe

★★★★★

2 years ago

Exceptional Service from Brad, Brad went above and beyond to provide exceptional service when we took our car in for maintenance. We encountered an unexpected issue while rushing to take our kids to school, and upon contacting the service department, Brad immediately assured us to bring it in. True to his word, we arrived at the dealership in less than 15 minutes, and Brad wasted no time in attending to our car. Impressively, Brad made a promise to have our car ready by the time we needed to pick up our children from school and drive them to their various after-school activities. Despite our initial expectation of waiting for approximately 6 hours, Brad exceeded our hopes and called us before lunch to inform us that our car was ready for pick-up. In addition to the promptness of the service, the price charged by Brad was fair, reflecting his commitment to customer satisfaction. His outstanding level of care and attention to detail truly stood out during our entire experience. Thanks to Brad's expertise and dedication, we were able to collect our kids on time, feeling grateful and confident in the exceptional service we received.

Grace Carlson

★★★★★

a year ago

Took both my Subaru Outback and my Toyota Rav4 in for maintenance and Ryan in the service department was very helpful. He talked me through which repairs were necessary and which ones weren't urgent but would be good to keep an eye on. He gave me good feedback on my cars and was very accommodating with my schedule. Would definitely recommend taking any of your cars here since they service more than just Hondas!

Kathy Connelly

★★★★☆

3 years ago

Made the appointment for recall repair easily. Check in went well. They called about 2 other services they wanted to do, but I declined. I did not receive a call to say the car was ready. When I got back to the shop to check on it, they said it was waiting for the 2 services that I declined. Took a while for them to figure out where my car was. Turned out, it was ready but fell through the cracks. Service people were very polite and helpful.

Sara Case

★★★★★

3 years ago

Larry H Miller helped me find the cause of my code in my car. This was the 3rd shop I visited with the same issues and a long list of things we’d already tried. They found a unique cause and fixed the issue. I spent 3 months trying to locate the issue with other shops. We had it in and fixed in a matter of about a week. Myron was my advisor, he kept in great contact with me and put up with my terrible attitude and sense of humor about the situation. Tyler was my tech and he was the one who found the root of the issue. Thank you for making it easy to deal with your company and thank you for finally fixing my car’s check engine light. You’ll have my business for as long as I own a Honda.

Twinkle Toes

★★★★★

4 years ago

Also transmission & rear fluids, headlight change & washed my car, all for a very reasonable price. They were fast, professional, knowledgeable, very accommodating to my schedule and have a comfortable, if not luxurious, waiting area. They explained all the things my car needed & had done very clearly. I will go back.

Bobbie Riley

★★★★☆

4 years ago

I took my car in recently when I got a notice about a recalled part in the mail. Scheduling the initial inspection visit by phone was very quick and pleasant. They informed me while on the phone the first visit was just to check if I had the part being recalled and a second appointment would be needed for replacing the part. I waited at the service center during the visit (they estimate 2 hours for inspection) and after about 1.5 hours they informed me I did need the replacement and they had the parts in stock due to another customer they were meant for no longer needing them (other customer car was in an accident and car was totaled). They asked if I would like to replace the parts that day and estimated another 1.5 hours wait. I said yes. The whole time I spent at the service center was about 3 hours. They have a text update service and I used it to get a status update on my car near the end of the estimated time. Overall it was a pleasant and uneventful visit. Most other customers in the waiting area were fine though one male waiting did not have his mask up and was talking on his phone for about 40 minutes which was annoying.

Annalee Cook

★★★★★

3 years ago

We purchased a vehicle from Alec at Larry H Miller Honda and it was the easiest, most refreshing experience we’ve ever had buying a car. He worked hard for us, stayed late and explained every single step to us. He was very nice, patient with our kids, efficient and thorough. It was a 5 star experience for sure. Everyone go buy from him. 20/10 would recommend. Thanks again Alec and LHMH.

Heather Sabo

★★★★★

4 years ago

Excellent communication before, during and after appointment. They promptly took care of a recall issue with my 2018 Pilot and also addressed a brake issue. Service was extremely prompt, reasonably priced and the the staff was super personable and friendly. 10/10

Linda Desautel

★★★★★

Edited 4 years ago

Ryan the service advisor is amazing, he always honest with me. He treats me like a friend and a customer. Thanks Ryan for the great service & the small things you go above & beyond to do for me! Thanks Howie for selling me the best CRV ever, this is the best Honda out of all Honda's that i have owned... Great in the snow & ice Love this car! Everyone there is always amazing ! Thane in parts is top notch too!

Ashley Gould

★★★★★

2 years ago

Juan, he is a great guy. Brought my friend down to get her first car ever. Juan is patient and gave us alot of time to go over paperwork/insurance. He's was wonderful with my 2 toddlers I brought. Even the other staff around us were kind.

Randy Stoner

★★★★★

4 years ago

I had a very good experience. There’s a check engine light issue that needed to be addressed. Ryan was my service technician and he kept me updated and as it turned out it’s an issue that we’re going to have to track. Ryan educated me on what I would need to do to help resolve this issue. I feel good about where this is going and look forward to getting it resolved

Shannon

★★★★★

3 years ago

They are very thorough, trustworthy and fair. Brian my service advisor was awesome. He kept me posted on repair status and cost. I have been a long time customer.

Tim McGee

★★★★★

4 years ago

George, the service manager, explained to me exactly why my check engine light was on and what repairs and cost it would take to fix it. I had them do an oil change, as well. They usually offer to throw in a free car wash, too, but since it was 10° outside I don't think that was an option this time! George and his team are very friendly, knowledgeable and professional. I definitely recommend using the Larry H Miller Downtown Honda service department.

Krista Bandel

★★★★★

3 years ago

Had some scary issues while on the freeway. Called AutoNation Honda which is where I bought my car and was told I couldn't be seen for weeks. After discussing that I was in a car that wasn't even a year old with a warranty and that it wouldn't be safe to drive they would not see me all for 2 weeks. I called Larry H Miller Honda and told them what was happening and that the issues were making it unsafe to drive and that the car was under factory warranty they got me right in. They gave me a car to drive. After doing all the things to diagnose it, it ended up having to have a completely new transmission put in. They kept me updated every day by phone and made me feel very taken care of. They will have my business from now on. Great staff and customer service. Comfortable waiting area and place for kids.

Eric Kelly

★★★★★

4 years ago

Tow hitch and wiring harness was added to new vehicle in addition to protective products: door edging, side molding, rear bumper appliqué. Also running boards installed. Scheduling, loaner, communications all handled very professionally and politely. Misunderstandings were quickly resolved. I definitely will go back and look forward to positive results and relationships. Brian and George are the best. Thanks!

Tera Lessard

★★★★★

4 years ago

I have purchased three vehicles from LHM and had all my service performed there for years. The guys that work customer service are the absolute best. They are incredibly knowledgeable, great at explaining things, and reasonable with people on a budget. I tend to be a little neurotic about my vehicles and they never make me feel like I am. I have dabbled with other mechanics and trim shops and always come back to LHM. I am a lifetime customer.