Firefly Moto

Matt M

★★★★★

2 years ago

I can’t say enough good things about this shop. From first contact, through pickup and delivery, communication was excellent. Work was professional and high quality. In addition to routine maintenance, Tom provided guidance on, and installation of, replacement LED turn signal indicators that would work well for my motorcycle. Extremely happy with the final results. Overall 5 stars!

Roger Spencer

★★★★★

3 years ago

Absolute 5 star service! Firefly went as far as ordering all necessary parts for me.. and still had my bike back to me within 7 days. Tom is excellent.. provided me part suggestions at both the high and low end pricing. Bike looks amazing and is running like a charm. Myself and others plan to have some upgrades installed over the winter.. Very happy to be serviced by Firefly; I was driving to Fredericksburg and Woodbridge for motorcycle work.

George Jones

★★★★★

3 years ago

Excellent Experience... My daughter goes to college nearby and we are 7 hours away. Spoke with Tom, gave him the details and explained the situation. He was so flexible and made the entire process extremely easy. Picked up my daughter's moped, allowed me to communicate via phone/text and gave me all the info I needed to put my mind at ease. Once he picked up her moped, he took it to his shop and within a few days, parts were ordered, bike was repaired and delivered back to her. It could not have been an easier process. I would totally recommend them if you are in Charlottesville. Great Job!

Dennis Lo

★★★★★

a year ago

I brought new tires in to mount for my electric dirtbike on a late Friday evening and they got it done as early as Saturday morning, without an advanced reservation or anything. They even offered to drop it back off at my residence. The tires themselves were perfectly mounted for a very reasonable price and the bike rides like new. Such terrific service! Can’t recommend them highly enough.

Lilly Sutter

★★★★★

2 years ago

Such incredible workers. Always accommodating, they fix it the same day, such incredible service and kindest people I have ever met. They truly are so helpful and totally recommend using if you live in Charlottesville area. They have fixed my moped a numerous amount of times and have such great prices, they have picked up my scooter when I needed a repair that same day, fix it, and return it day of. They are life savers & makes it such a fast and easy process!

Ryan Szymanski

★★★★★

a year ago

I rarely write reviews, but Tom and the team at Firefly Moto deserve the utmost praise and appreciation for a flawless, seamless customer service experience: After an unfortunate low-side on my recently-purchased 1000rr, I was less concerned about the bike because I was trying to figure out how I'd afford multiple trips out to Waynesboro, and how much of my savings I'd have to blow for an overpriced, lengthy repair. To my absolute delight, I heard about Tom and Firefly in Charlottesville, and the end-to-end experience was THE BEST customer service experience, flawless repair, and top-notch communication that I have ever witnessed. Also worth mentioning - Tom and the crew are bringing a MUCH needed facility downtown with a team of techs, who, if they are anything like Tom, will be an absolute blessing for the Charlottesville riding community. Pros: * Ease of pickup/dropoff * Full transparency throughout the process * Incredibly-efficient & quick fix * Flexibility and communication * Cost of labor / parts * Face-to-face SME knowledge from start to finish * Advice for future upgrades and repairs * Cost (yes that's worth mentioning twice) Cons: * I wish I had known about Firefly's services before taking my bike elsewhere! Joking aside, there isn't a single complaint or negative point of feedback I have, which is really saying something. The level of care, attention, respect, professionalism, efficiency, and overall results that Tom + the team performed to get my bike up and ready are worth the 3-star Michelin equivalent of a shop. I'll never use anyone else for future upgrades and can't wait to recommend the team to anyone in need of a fix. Thanks Tom, and please extend my gratitude to the team! Couldn't be happier.

Tricia Manley

★★★★★

a year ago

Tom and Firefly are the best! Our daughter attends UVA and Tom handles any and all maintenance needs for her moped - he’s always super responsive, knowledgeable and helpful. He will pick up and drop off the moped from Grounds for her - and the best part is he will store it for her over breaks so that it stays safe and doesn’t get stolen, including pickup and delivery back to her! Cannot recommend Tim enough, especially for students!

William Everett

★★★★★

2 years ago

I've had Tom work on my bike since I've bought it. He's always provided great service, helped me out in multiple situations and has always treated my bike well. He's taken the time to help explain things to me for when I want to do future projects myself and his rates/ cost of parts have always been more than fair. I can't recommend Firefly Moto enough.

Scott Kennedy

★★★★★

a year ago

One of the best customer service experiences I’ve had, and certainly my favorite auto-related one! I brought my moped in for a couple different issues, anticipating a few hundred dollars and a few days’ worth of repairs — they helped me immediately and solved both issues within 7 minutes, and wouldn’t let me pay even when I offered, since it was so quick. Graham was super friendly and even taught me how to fix one of the issues myself in the future, and Firefly is definitely going to be my go-to spot going forward!

Felicia Anderson

★★★★★

2 years ago

This place is aweosme they really know what they are doing and try and help whenever they can. The techs were super helpful ordering parts for me and charging cost for them, and the labor was also super reasonable. They have worked on my cruiser and my sports bike doing great work both times. I really cannot express how grateful I am to have a knowledgeable and reliable shop near me these days. I’m sure I’ll be back with my next bike. Really appricate you guys thanks again 😊

Adam

★★☆☆☆

a year ago

Started out with great customer service and clear communication. They also went above and beyond contacting me and keeping me updated. I was initially told that the throttle cable that was on the bike would not work and it was too short. Therefore I ordered one that was a little longer. However that one didn't work either. That was an error on my part. Therefore the end result was a modification of the original throttle cable that was on the bike when I delivered it. Which was customized to work specifically for my bike. I Do appreciate the creativity and ability to improvise. However at the rate of $100 an hour there is no reason it should take two and a half hours to modify a throttle cable! The cost totaled $250 for a throttle cable modification! I was looking forward to doing business with this company. However they will no longer have my business or recommendation! I am not totally unsatisfied with the service provided. However I am very disgusted with how excessively overpriced the service actually was!!!..🤮 $150-$175 would be reasonable but $250 is highway robbery! 💯✌️

Tknj99 Tknj99

★★★★★

11 months ago

We recently experienced a fork seal tear on my son’s Daytona 675R and had Firefly do the replacement seals on both fork legs. This was our first experience with Firefly Moto other than word of mouth and I am more than happy to recommend them to anyone that wants their job done right and at a great price! Thanks again!

AJ A

★★★★★

7 months ago

Firefly Moto is shop of the "old school" variety: personal care where you do feel like an old friend, technical perfection and the best rates in the business. I've had an Yammie R3 and recently upgraded to the new Honda Hornet. Thom (the owner), Mark (manager), Graham and Patricio, the techs, perform the work to be done flawlessly and do it in an amazing mount of time - no time padding. There's no hem, haw and "really it should be this" stuff: they look at the work, give you an estimate and a true up when the work is done. Even a lay person can see the work is commiserate with the bill. I tipped over my R3 once and went to straight to Thom to have protective parts sourced, bought and installed. Thom sourced quality parts (and not from some over priced place), I paid and the parts were ordered, shipped and installed within the week. I paid up the labour and had a fully armored bike. They will install parts brought by the bike owner as well, so as long as they fit properly. For my new Hornet, I bought about $1k worth of accessories. Patricio spent a full week and built in the aux lights, multi-function console (identical to CarPlay in a car) and other accessories. The installation is flawless and the wiring was superior to the OEM wiring from Honda - neat, traceable and firmly secured, even the setting of a random switch was ergonomically set - German benchmark work. Patricio works with a smile: he loves what he does and that gives the perfection I just mentioned. Firefly personnel have never tried to force or jury-rig stuff onto the bike. Everything is done to Manufacturer standards and tested before the bike owner is called. And what comes free: good conversation and a few laughs. You leave with great work done, and good mood. That is the measure of service - for me, across two vehicles.

felony bamboozlement

★★★★★

2 years ago

Firefly moto is the best motorcycle shop I've ever dealt with, and especially in the charlottesville area! Had my bike fully serviced and given a once over, the owner was super responsive and let me know everything before hand, his shop rate and parts prices are the best ive seen in the area. Quality of work is outstanding, and his pick up and delivery is an awesome option as well! I recommend firefly to all the riders I know in the area for their bikes and mine will be serviced there from now on.

Sean Ruddy

★★★★★

3 years ago

Absolutely the best person to help service my bikes! Tom at Firefly took care of an immediate needed maintenance that I paid another service shop to conduct. He's incredibly generous in support and even more technical in service delivery. Now he just needs more space to match his passion for helping and serving customers! Thanks again!

Philip Cozzolino

★★★★★

5 months ago

This place is the real deal for motorcycle work in the Charlottesville area (and beyond)! Mark is great to work with, and Devin did an excellent job on my Triumph. We're lucky to have them here.

Chris

★★★★★

2 months ago

I bought a motorcycle from Firefly Moto and had an excellent experience working with Francie and the shop owner. Everyone there was super down-to-earth and personable — easy to talk to, happy to answer questions, and never pushy. They were straightforward about everything, walked me through the bike, and made the whole process smooth and stress-free. Most importantly, the bike has been running excellent since I brought it home. If you want a shop that treats you like a human being and not just a sale, I highly recommend Firefly Moto.