CMA's Volvo Cars of Charlottesville

Jim Tomlinson

★★★★★

3 months ago

I'm a happy Volvo owner since 2022. CMA C'ville is great for both sales and service. Highly recommended.

Paul G

★★★☆☆

Edited 8 months ago

Purchased a new Volvo here, ok but sales manager was persistent in trying to hard sell all kinds of add on warranties, etc. even after I insisted I was not interested. Needed some warranty work done. Terrible experience. Long wait times even with appt., several trips to get a trivial problem fixed. In fairness, Volvo America exacerbated the problem with their policies, out of the dealer's hands. They worked hard at the end to make it right, but the sales experience and initial service experience could have (should have) been better.

alex petree

★★★★★

4 months ago

I bought a 2008 Volvo v70 though them, and couldn’t be happier with it! Had a great sales experience and didn’t feel pressured to buy. Would definitely buy from again!

Denise Ramey REALTOR

★★★★★

Edited 6 months ago

From start to finish the purchase up my new Volvo was easy, straightforward, and very professional. I really appreciate Tara, Don and Neren for making it happen so quickly and to my satisfaction.

Michael Hirn

★★★★★

7 months ago

Our experience purchasing a car through CMA of Charlottesville was very positive. The sales people helped guide us through the selection process and we never felt pressured to upgrade our choice of model or options. The dealership was straightforward and fair in establishing both the price of the car we purchased and the value of our trade-in.

Paul Hoy

★★★★★

a year ago

Did a credit app online and within an hour had a response. Top notch service from the Sales professional Jeff and the finance lady works magic! I was approved through Volvo credit and it saved me a lot on the interest rate. I highly recommend this group of professionals if you are looking to buy a safe luxurious car!

Danny L. Ramirez (Black Hole Gang)

★★★★★

6 months ago

I got the vehicle I wanted at a fair price, and I’m looking forward to maintenance and service that I can count on to protect my investment and keep me moving down the road.

Spencer James

★☆☆☆☆

5 months ago

These are very nice people and Volvos are great cars. However, I do not agree with their decision and believe it was unjust - essentially, a rip off which will cost me $1,1000. Bought my Certified Used Volvo two years ago. Noticed there was damage to the wheel well recently. They took it apart and noted that someone, at some point, added a fastener in the well. This was never identified during their inspection but led to $1,100 worth of damage. Ever since I've owned the car, CMA Volvo of C'ville has been the only ones to work on it. Never gone anywhere else and I know that I didn't add the fastener; I don't have the means nor the skill. Clearly, this was present when they inspected the car and they either did not notice it or ignored when they did. The fastener was not a Volvo part and whatever issue it was supposed to remedy should have been noted and addressed during the inspection. They did not and it led to damages: This part came loose and damaged several areas in and around the wheel well. All seemingly because of whatever the preexisting issue was the was attempted to be repaired in a ineffective way. Finally and the kicker: I contacted Volvo corporate who stated they would investigate. All they did was call CMA and ask them for their take, which they then reported back to me as fact: The damage was new and not preexisting. I will never do business with CMA Volvo again which is a shame as I could have purchased a near exact car for less at Carvana but wanted a local shop with local support. Wonderful UPDATE: CMA VOLVO DID FOLLOW UP BY TELLING ME THAT THE PROBLEM WAS CAUSED BY AN EXTERNAL SOURCE AND THEREFORE NOT COVERED. HOWEVER, THEY MISSED THE POINT. MY COMPLAINT IS THAT THIS WAS PRE-EXISITING AND THEY MISSED IT OR IGNORED IT. THEIR RESPONSE DOES NOT ADDRESS MY ISSUE. NOW THEY ARE INTENTIONALLY MISLEADING ME AND IGNORING MY COMPLAINT (I also reduced their rating to one star as a result of this run-around)

Billy Etzkorn

★★★★★

a month ago

CMA Volvo is the best! They handled everything I needed for my new car and I got to drive away in an XC40 for less than we thought! Neren was so kind and helpful, she was patient with me through the process and kept me updated on my deal!

David Prokity

★★★★★

3 months ago

Our salesman, Emmett, was very helpful and focused. He was respectful of our time and gave us undivided attention. The whole process was seamless and enjoyable and that is why we always choose Volvo of Charlottesville.

ANN MILLS

★★★★★

a month ago

I recently purchased a new Volvo. The service I received was wonderful. Emmet,the salesman, was so easy to work with and went out of his way to make me comfortable with the entire process. I would recommend talking to him if you’re interested in a new or used Volvo.

Susan McConnell

★★★★★

2 months ago

My husband and I recently purchased an XC60 Plug In Hybrid at Volvo Cars of Charlottesville and we were so impressed with professionalism and friendliness of the sales team. Our sales representative was Elizabeth and she was knowledgeable, thoughtful, kind, and responsive during our entire process. Don, Neren, and Scott provided guidance and answered all of our questions. We are so pleased with our experience and highly recommend this team!

Anne Ripley

★★★★★

3 weeks ago

I have been a longtime customer at CMA Volvo of Charlottesville. I have purchased multiple vehicles & recently made another purchase. I have been impressed by the staff’s knowledge & enthusiasm. Whenever my vehicles have needed maintenance or repairs, the Volvo technician’s & service staff Todd & Tom have fully explained any issues answering my questions. My recent experience was purchasing a Volvo & I was assisted & helped through the process by both Elizabeth & Neren.

Jeffrey

★★★★★

a month ago

Elizabeth Pruett, Sales Associate, and Don Sankey, General Sales Manager were both better than incredible when purchasing a new car. They listened to our needs, wants and desire to stay within a specific price point. Cars were presented and keys shared. We drove each of the three selected, upon return questions were answered and NO pressure was applied. The Service Manager even joined us when we had questions specific to the workings of the cars. He, too, was patient, used terms we understood and wanted us to feel confident in being at CMA. And we were...Unheard of, right?!? Next, we made our choice. There was no real "haggling"--they presented a fair price, we countered even less and they accepted. Deal Done! We were impressed not only by the professionalism shown, but loved the warm, friendly atmosphere. it's a given that we will return for ourselves....and will tell our friends and family. (Side: Having another Volvo I chose the next purchase for the next because of the friendliness and efficiency shown by the Service Department originally...)

John Penn Turner, MS LPC LPCC NCC

★★★★★

3 weeks ago

We’ve heard so many positive things about CMA of C’ville from family and friends that when we were in the market to replace an old car we stopped in. Everyone was quite pleasant and knowledgeable and helpful. We spent some time looking without pressure and asked a lot of questions. I really appreciate the ‘no pressure’ stance! Took materials home and called back to make an offer which was accepted. Did credit app online and completed the deal quickly and efficiently. The entire team came together very well to support us. This was a very different car buying experience than I remember from the past. Looking forward to a continued relationship with CMA Volvo! Thanks to you all!

Maxine Goins

★★★★★

3 weeks ago

We were traveling and hit something in the road with our Volvo and it damaged our fuel tank. From start to finish the service managers, the technician, the video with the technician describing and showing us the work he did was 10/10 service! Communication start to finish was excellent. I am a firm believer that service departments can make or break a dealership, way to go service department. Thank you for taking such good care of us!! I highly recommend this group. Excellent customer service is hard to find and you nail it!

Julie Baldinger

★★★★★

a month ago

I have been really impressed with CMA Volvo over the years.. I have always received excellent service, along with excellent customer care. More recently, I have encountered some issues with my car. Jeanine, Tom, and Brian have been nothing short of amazing in being accommodating, honest and informative when it has come to diagnosing my car and setting me up with a loaner vehicle. I have a young infant, so I am especially appreciative of how wonderful they have been working with me! They are always professional and above anything, kind and understanding. Additionally, I have worked with Elizabeth, who has been fantastic, as well. I live two hours away now and will continue to drive to work with them!