Flow Hyundai of Charlottesville

Nena S

★★★★★

a month ago

In Charlottesville having treatments at UVA hospital. Had an issue with my Hyundai Kona on the 2 hour drive. The nice gentleman at the service department took my car right back. Thank you so much for making me feel welcome and fixing my problem.

Ferrin Sipe

★★★★★

7 months ago

Super positive experience, we was very fortunate to have Jim Duff. From the moment we walked in we knew this is where we wanted to deal with. Jim was professional, NOT PUSHY, and worked hard to get us a car. We drove away with a 24 Palisade, happy as can be. Jim, if you see this thanks again dude! Oh another thing I personally loved was the music they was playing Waylon, and Paycheck. Which is sweet! Drive over the mountain to skip wrongway hyundai in Waynesboro, salesmen there are SUPER PUSHY and turned us off. Never felt more uncomfortable in my life. I felt like I was sinning not buying a vehicle from them after I left lol. Jim and Flow team. Keep on keeping on guys. Jim you're going to the top! Nice dealing with you bud.

David Hahl

★★★★★

3 months ago

Buying our new Ioniq 9 was one of the most difficult experiences I've had, until getting to Flow Hyundai. First dealership wouldn't return calls, emails or texts. Second dealership tried to tell us the price was like $4k over what Hyundai listed on their website, and wouldn't even entertain negotiating. I was about to sign with a broker to pick up a vehicle out of state because of the frustration to that point. Then, on a whim I e-mailed Flow Hyundai. Process was super simple, straightforward, and painless. We sent some e-mails back and forth, came to an agreement, and low and behold - when I arrived on Monday, everything went smoothly! No hidden fees, we paid what I expected before coming in, and I was in and out in about half an hour. Thank you to Tim Hansbrough, Jim Duff , and Jessica Pritt for restoring a bit of my faith in the car sales industry!

Bonnie Robson

★★★★★

5 months ago

We had a great experience with Jim Duff and Flow. We first started the process in April with looking and he was patient and understanding with our circumstances at the time. He would reach out with deals and finally everything lined up with the right deal at the right time. They were great to work with. We would definitely work with Jim and Flow again in the future if we need another vehicle.

Anissa C. Kindred

★☆☆☆☆

4 months ago

1 star, way too generous! This review is for the Flow Hyundai service department On 10/27/25, I spoke with Ernest P./service advisor in the service department. I explained to him that a prior shop diagnosed my car with needing an engine. I gave him the year, make & model, and the current mileage. I also advised him that I had an extended warranty and what brand I had. Ernest stated that they did work with the warranty company I mentioned, and that the miles on the car did not matter. I had the car towed to Flow on 10/27. On 10/28, I received a call from Ernest stating he could not find an engine ANYWHERE in the U.S. I immediately went online and pulled up 3 different ones within 10 minutes and emailed them to him. This should have been a red flag that I was going to get the run-around, but I didn’t give up yet. From 10/27-11/14, Ernest did nothing but lie to me in my face, through email and on the phone. He did not want to work on my vehicle because it was not “worth” the time and effort due to the age and mileage. He never communicated with me, except twice. I always had to call, pop up or email him. Each time he would pacify/lie to me until the next time. I even received an email from him on 11/10, stating that my car will be taken care of (he already knew that the claim has closed on this date.) I made my last visit on 11/14 because the extended warranty closed my claim on 11/10 due to Flow not sending the requested information they needed to move forward. I asked for copies of the pics that Ernest “claimed” he sent to them, but I was told there was no record of the pics. He tried to show me on his phone where the pics were submitted to the warranty company, but as I examine this closely, they are just attached pictures that were NEVER uploaded. Go figure! I also met with Craig Morris, who was as nasty as they come. He could not, or would not answer my questions, and finally when he realized that I knew they were both lying to me in my face and could not present any pics or documentation, he told me to take my car elsewhere. He knew he was BUSTED…not sure how he got or has kept his position with Flow. Dealerships work with extended warranty companies all the time. They know claims are time sensitive, so this shop “sat” on this claim until it closed out due to not sending in the requested information. If Ernest did not want to work on my car when I made the call on 10/27, he should have just said that upfront and not wasted my time! This was the worst customer service that I’ve had dealing with a dealership. Ernest needs to get out of this profession!

Shreekar Pradhan

★☆☆☆☆

7 months ago

Thanks for reaching out. I gave 1 star rating because of experience during the service visit which I realized it yesterday only. I found yesterday that the cabin filter was in good state and my argument not to change the filter since it was less than 2 year was correct. I was shown a very dirty filter during the service visit and asked me to replace it for $75. I did not do it. Yesterday I looked at it to replace it. The filter was nice and clean, and a clip that holds the filter cap was broken. It was a free oil service, but resorting customers for unnecessary parts replacements? My trust to the service at your facility is low at this point. Sorry. See the pics. First pic was during the service visit about 3 wks before, and the second one I took it yesterday. Furthermore, my warranty claim for the peeling sticker at the front bumper is pending for more than a year. Very strange no response no updates.

Alexandra Barath (Camera_Baraff)

★☆☆☆☆

2 months ago

I’m very disappointed by this dealership. My family has bought three cars from them, and within a year - two of the three are having serious mechanical issues. My brother’s car, a Subaru Crosstrek, blew a gasket and left him stranded in Florida after having the car for less than 6 months. Thankfully the repairs were covered by the warranty. However back in October 2025, my car, a Hyundai Tucson 2019, had the engine light come on within 3 months of our purchase. It was at ~86000 miles when we got it. I took it in and it was said to be the catalytic converter. Upon getting estimates from multiple repair shops and Hyundai dealerships, not only is the car burning oil, but to replace the catalytic converter, it would cost $2600. The total we’ve been estimated is $3600. The warranty they sell with their cars DOES NOT COVER ANY OF THIS* So be warned when purchasing your vehicles from this dealership. It’s become clear to us that they do minimum repairs on the cars they sell to customers.

Rachel Fortune

★★★★★

4 months ago

I recently bought a 2024 Hyundai Kona from Flow Hyundai with Jim Duff! I had a great experience with him and he made an already nerve wracking, "sign-my-life-away" activity super easy and relaxed. He was honest about the car and the team got me a great deal on the car. I love my Kona so much and would definitely purchase another car here!

Robert Love

★★★★★

a month ago

Christopher Jensen provided exemplary service and sales acumen during y recent Ioniq 5 from Flow Hyundai. From unmatched final price to financing and honest answers he truly performed in a top notch manner. Anyone doing business with Christopher is in for a treat.

Stefanie Hill

★★★★★

3 months ago

Got a wonderful deal on a new vehicle! Jimmie Duff (Sales Consultant) was absolutely wonderful and answered all our questions. Worked with us to get a great number - no pressure. I highly recommend! Staff was nice and courteous!

Suzanne Cowden

★★★★★

2 months ago

Great experience at Flow Hyundai! Jimmie Duff was extremely helpful and made the process easy and stress-free. He helped me find the perfect car within my price range. I highly recommend both Jimmie and the Flow Hyundai team!

d gerding

★★★★★

8 months ago

I just bought my 2025 Santa Fe from Flow Hyundai and had an amazing experience from start to finish! Jim Duff was my salesperson, and he was fantastic—super nice, genuinely attentive, and best of all, he treated me like an adult (which I can’t say for some of the other dealers I contacted 🙄). He listened, answered all my questions, and made the whole process easy and stress-free. The dealership itself was clean, welcoming, and well-organized. Everyone we interacted with was pleasant and professional—and they even offered us drinks, which was a nice touch while we got everything squared away. 🥤 They got us in and out pretty quickly, no long waits or runaround. I left feeling great—and absolutely loving my new Hyundai Santa Fe! 🚗💨 Highly recommend Flow Hyundai and definitely ask for Jim Duff—he’s a gem! 💎.

Jane Quenneville

★★★★★

4 months ago

We had the pleasure of working with Jim Duff and I have to say he is one of the most thorough sales people who did not push anything on us that we did not want. We went in knowing the car we wanted, he found it, had it delivered from NC and we picked it up on Monday. Totally seamless transaction. On top of all this and most important Jim is very personable. Our vehicle was totaled and he was kind enough to let us know our extended warranty’s could be reimbursed for any remaining time on the contract. Thank you so much Jim and Flow Hyundai.

Tasha Tobin

★★★★★

2 months ago

Chris Jensen is a remarkably helpful Salesperson. I did not buy my new 2025 Sante Fe from him but he took over to help me when my original salesperson was gone. He went over and above what he needed to do and is pleasant to work with. I love my new car ( it’s my second Sante Fe ) and I would choose Chris again. I recommend highly to everyone to contact Chris if you are shopping at Flow Hyundai.

Allison Burger

★★★★★

3 weeks ago

Chris Jensen was great to work with at flow Hyundai of Charlottesville. He was responsive during the research/negotiation part of buying and very knowledgeable about the car itself. He worked to earn the sale and has followed up with me to make sure the car is working out since I purchased it. Thanks again, Chris!

Mitch McGuire

★★★★★

2 months ago

Such a great experience and customer service with Flow Hyundai. I was looking for a larger vehicle from my Tuscon, and Chris Jensen was a great help and partner in my purchase of a new Hyundai Santa Fe. Chris was prompt, courteous, understanding, and respectful as we reviewed options to ensure I got the vehicle I wanted and at a great deal. Thank you, Chris! In addition, I appreciate the follow up, hard work, and useful feedback from GM, Craig Morris. Thank you again, gentlemen!!

Carolyn Smith

★★★★★

5 months ago

We had an amazing experience at Flow Hyundai of Charlottesville. Jim Duff was honest and transparent, which is something hard to come by in the car industry. He made us feel like valued customers and never made us feel pressured or rushed into making our decision. He graciously walked us through all of the Hyundai Tucson impressive features and answered all of our questions about the car and finance options. The Finance Manager, Jessica was extremely professional and knowledgeable and made the process go smoothly. Even after the sale, Jim has continued to provide excellent customer service! He has followed up on multiple occasions just to check in and make sure we loving our new car and we are! I highly recommend this dealership and the staff there was top notch! .