CMA's Colonial Auto Center

Robert Addison

★★★★★

5 months ago

This dealership is very easy to deal with I should know I bought 50 if I bought one Cars especially Laura wanted the sales person and do some more. She jumped through hoops for me over and beyond what’s expected in my opinion from a sales person appreciate it.

Roger Hall

★★★★★

6 months ago

Professional and courteous service. Blue Ribbon service by Kenny and Danny driving the shuttle, great driving skills making me feel safe. Ka-Tari gave great communication while my car was in service, I didn't have to call and beg for updates, he kept me informed. Much appreciated the friendliness of the staff, a most pleasant young lady on the phone who booked my appointment, Lindsey. Convenient location and the shuttle service is a life saver.

Marc Crago

★★★★★

3 months ago

Im from Michigan and found a hard to find car that I been looking for off auto trader at this dealership. I really didnt think it would happen with my busy work schedule but I sent a generic email for more info. Within 10 min I recieved a phone call from Allison. I told her I could be there in a week and how can I secure the deal. I showed interest, and proof (proof of insurance) all over a fast response text with a real person. My wife and I stayed in a hotel, and on Monday morning at open time she greeted us at the door, and the entire staff was trying to rush so we could begin our 10hr drive in 12hrs due to the weather. Thank you Allison and staff

Wally Seagull9

★★★★★

4 months ago

Got my first car here and the experience was awesome! Sam made everything super easy and stress-free. He was super helpful, answered all my questions, and never made me feel rushed. Definitely recommend checking this place out and asking for Sam!

Mariko Schaper Doktor

★★★★★

3 months ago

We had a wonderful experience working with Gannon. He was professional, kind, and personable when it came to selling our car. He made the process so easy. We would gladly recommend him to friends and would work with him again!

Mel Carrozza

★★★★★

6 months ago

I can’t say enough about the incredible service I received from Michael Gazdik, Mike Phillips, and Chris Parandian. These three went above and beyond to help me secure the right truck for my company, and they made the entire process seamless, professional, and worry-free. Their honesty, dedication, and attention to detail gave me complete confidence. It’s rare to find a team that works with such integrity—and that’s exactly what I experienced here. Because of the outstanding treatment I received, I now have all of my vehicles going to Nissan for repairs and maintenance. Michael, Mike, and Chris have earned my trust and my business, and I’d recommend them to anyone looking for not just a vehicle, but a truly first-class experience.

Adam Smith

★★★★★

4 months ago

Ended up selling a vehicle to them. Their offer was by far the best offer that I received. Gannon was super friendly and the whole process of appraisal to sell/purchase took less than a hour. Highly recommend.

Ivan Cossio

★★★★★

4 months ago

Gannon was a pleasure to work with! The overall staff were very friendly and easy to work with appreciate their kindness. CMA gave me the highest offer for my car. I definitely recommend them if you’re looking to buy or sell a car.

Matthew Saulle

★☆☆☆☆

5 months ago

A loyal customer of Colonial since 2016 my family and I have bought several vehicles and got them serviced there bypassing many other dealers that were closer. Bought a '25 GMC there and traded in my other truck (I bought there in 2020) but unfortunately I had severe leg numbness and back pain due to the seat and my foot position. I called them to see if it was possible to attempt to get my trade back due to my inability to drive my new one. Literally had the truck for 4 days and had 65 miles on it. We'll Colonial did nothing for me other than paying me 5000 plus less than I paid for it...and making me still pay for me pay for the dealer mandatory Zurich Shield that I was supposed to get reapplied because it was not applied. I also had to buy my truck back for more than they gave me for a trade. All I wanted was to get back into my truck since I was unable to drive the new one. I know I would lose money but not the 12k I laid out to get my truck back. So no more Colonial for me or my family members. This one incident and no budging from Carter Myers lost all my future business with both sales and service. Eventually Ill move on be be wary if you need some "help" as a loyal customer...they dont care.

Amy Paynter

★☆☆☆☆

a year ago

Quite possibly the worst experience I’ve ever had. Just wanted to get my car cleaned and it came back dirtier than when I dropped it off. If you a review could have a scent attached to it. It smells as if there is a sewer was released. I took it back the next day and the service technician said it didn’t smell like this when he put my car back. Do not waste your time or money. It will cost you twice as much to get it right

Carley Piller

★★★★★

4 months ago

I had a great experience with Gannon. He provided me with the best possible offer for the car I was selling. They made the process super easy by coming to my house to pick up the car and providing me with all the necessary paperwork in the comfort of my home. I highly recommend using CMA for all your car needs.

Diane Dalton

★★★★★

4 months ago

I can’t say enough great things about my experience with Skylar Green at CMA's Colonial Auto Center! From the moment I walked onto the lot, she made me feel completely at ease—no pressure, no gimmicks, just genuine professionalism and care. Skylar Green took the time to really listen to what I was looking for, answered every question with patience and honesty, and went above and beyond to make sure I got the perfect car within my budget. The entire process—from the test drive to signing the paperwork—was smooth, transparent, and even enjoyable (which says a lot about buying a car!). It’s rare to find someone who’s not just knowledgeable about cars but also truly passionate about helping customers. I drove away feeling confident, taken care of, and absolutely thrilled with my new ride. If you’re looking for a car and want an experience that’s stress-free, friendly, and professional, go see Skylar Green—you’ll be glad you did! 🚗💨

Ainsley Cockerille

★★★★★

4 months ago

I had an outstanding experience at Colonial Auto Center, thanks to Nick Walton, who went above and beyond to set up special customer care for service on two of my vehicles. From start to finish, the response time was fantastic—everything was handled quickly and efficiently. What really stood out was the state-of-the-art communication. I received a detailed video walkthrough showing exactly what the technicians were working on and what services were completed. It was transparent, professional, and incredibly reassuring to see the process firsthand. Nick and the entire team delivered first-class service and made the whole experience seamless. I highly recommend Colonial Auto Center for anyone looking for quality care, clear communication, and a team that truly values its customers.

Nancy Markon

★☆☆☆☆

2 months ago

Experience following an auto accident leaves me with questions about CMA policies and management. A CMA executive driving a dealership vehicle hit our car, was found to be at fault, changed his story, and stood by, allowing questionable actions to delay resolution of our claim. Why am I wary? (Based on reports from my husband, Virginia state police, insurance company representatives, and personal observations): 1 -- Our vehicle was hit from behind on I-64 east. The CMA executive was cited by police for following too close. No one else was ticketed. After saying he couldn't stop, the CMA executive changed his story and blamed a lane change by my husband for causing the accident. Completely untrue. 2 -- The CMA executive had no insurance or registration info with him at the scene, and later provided a contact who failed to respond to multiple messages. After about a week of silence, we contacted the dealership and were told not to call again, but to wait to hear from the contact provided. More time passed, and still no response. Eventually, research revealed the "contact" was a former employee at CMA's insurance sales brokerage, neither an agent nor active employee of an insurance carrier able to process our claim for damages. 3 -- More research led us to an actual insurance carrier for the dealership and vehicle which hit our car. CMA documents showed the vehicle was not listed in the dealership inventory where the at-fault driver had an office, but was assigned to inventory for a dealership in Colonial Heights. Colonial Heights said they were not involved, another contradiction of documents CMA had provided. We filed a claim with a different insurer CMA had listed, then learned that carrier had been instructed to drop it so CMA could use their third party administrator to "process" our claim. For over a month, messages were ignored, and there was no reimbursement of towing expenses, no authorization for repairs, and no replacement vehicle to drive -- completely unlike the experience of the CMA executive who was driving another dealer-owned vehicle in no time. The CMA executive then advised us to file a claim with our own carrier, meaning we would be covering the deductible and also running the risk of a premium increase due to the claim, even though we were not at fault. CMA's third party admininstrator stalled inquiries by our insurance carrier as well, failing to return phone calls and using various tactics which resulted in delays resolving the claim. It was during this time that the CMA executive changed his story and alleged my husband caused the accident by changing lanes even though both vehicles had been traveling in the left lane for some time prior to the collision. 5 -- CMA's third party administrator filed a request for mediation, seeking to prove their client was NOT at fault despite the police citation and testimony from my husband. This further delayed settling the claim. Ultimately, mediation ruled that the CMA executive was at fault. 6 -- The BMW my husband and I had bought a few months before the accident was totaled, and we were unable to replace it with a comparable make, model year, and mileage vehicle despite searches in VA, NC, and MD. Our insurance carrier can legally negotiate to recover company losses, but we're on our own trying to recover from CMA's third party administrator who's already proven difficult and uncooperative. So much time, money, and aggravation for an innocent party because CMA refused to do the right thing. We wrote to the CMA President and CEO and heard nothing back from her either. Not a great first impression of CMA, particularly when, as a new manager, the CMA executive emphasized values such as "fairness", "accountability", and "eliminating excuses" in an interview, and the CEO was quoted as saying, "Spread love wherever you go. Let no one ever come to you without leaving better and happier," when interviewed after receiving an automotive dealership reward.

Paul king

★☆☆☆☆

a month ago

⸻ I initially emailed a Nissan representative at CMA of Charlottesville requesting the out-the-door price on a vehicle I was interested in purchasing. I received pricing in writing, but shortly afterward a manager called me stating they could not honor that price because the vehicle allegedly had additional add-ons that were not reflected in what I was originally sent. Because of that, I chose a different truck that better suited me. I received a quote and promptly went to the dealership to move forward with the purchase. I was told the vehicle was there and that I could test drive it. However, the manager later said the truck was still incoming — despite the salesperson texting me that it was on-site and available. After receiving the out-the-door cost, I decided to trade in my current vehicle to lower the payments. I was then offered $2,500 for my trade-in, while Carfax had valued it around $8,000. The offer was shockingly low and felt insulting, especially as someone genuinely trying to purchase a vehicle. Overall, the inconsistent communication and pricing made this a very frustrating experience

Tamara Fletcher

★★★★★

2 months ago

We recently purchased a new vehicle from Colonial Auto in Charlottesville as Contractor's Maid LLC Cleaning Services continues to grow and outgrow our previous vehicle. From start to finish, the entire experience was smooth, professional, and completely stress-free. Our salesman, Travis Collier, was outstanding — extremely knowledgeable about the vehicles and products, and most importantly, he truly listened to our concerns and future needs as a small business. He helped guide us into the right vehicle that will support our expanding cleaning operations for years to come. Gavin Waite, the manager, made sure everything flowed seamlessly with no pressure or hassle — something we really appreciated as business owners with busy schedules. And I can’t say enough about Mike Phillips in finance. He couldn’t be in a better position — he made what is usually the most stressful part of buying a vehicle feel relaxed and enjoyable. You almost forget you’re there making a major purchase because of how easy he makes the process. Colonial Auto truly understands customer service, especially for growing local businesses like Contractor's Maid LLC Cleaning Services. If you’re looking for a reliable dealership in Charlottesville that listens, respects your time, and makes the process enjoyable, I highly recommend them.

Mia Crenshaw

★★★★★

a month ago

I have bought 3 vehicles now from CMA's Colonial Nissan, and they NEVER disappoint! My experience buying my used Chevy Colorado was no different. This is the first vehicle I have been able to buy without financing, so when I asked my salesman Travis for a bow for a picture, he delivered! (Even though I was half kidding 😀). Thank you to everyone at Colonial Nissan for working with me on this purchase, but especially Travis & Scott! Y'all made the process smooth & easy!