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About Business
Conveniently located in Charlottesville, VA, BMW Of Charlottesville has established a strong presence in the Car Repair market. They have specialized expertise in BMW dealer, Car accessories store, Car dealer, making them a top-choice Car Repair specialist in Charlottesville. Backed by 926 satisfied customers, they currently hold a prestigious 4.4/5 star status on our platform. They take pride in serving the diverse needs of Charlottesville, VA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, BMW Of Charlottesville is the go-to destination for quality and service in Charlottesville, VA.
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Google Reviews
Samantha Ronalds
★☆☆☆☆ Won’t be returning and left feeling very untrusting of the service department. As a college student who doesn’t know cars very well I go to the service department because I don’t want to feel like I’m being taken advantage of or pushed around. After the past two times I’ve gone to this service department that is exactly how I feel. I first came to the service department in November of 2025 because my car had a recall, needed an oil change, coolant replacement and the brakes were screeching. I was told by Tristan that to run a diagnostic on the brakes it would cost $500. I ended up not doing that and just having the 12 point exam done where they determined I needed new breaks so I had them replaced. I had to go back again in February of 2026 because I was pretty sure my battery was dead/dying and my door was having electrical issues. When I got there I mentioned the issues that my car was having along with the fact that the brakes were still screeching. Gary was my service person this time and his response to the fact that my brakes were screeching was that BMW’s have loud brakes and that’s a common complaint. As someone who’s whole family has BMW’s and has had them consistently for the past 15 years this is something none of our other cars do. We’ve had extreme brake dust which is known about the cars and screeching when the brakes were put on incorrectly or didn’t have the proper amount of lubricant on them. So I found this comment to be extremely dismissive. I was then told that to run the diagnostics it would cost $200. I came from Southern California and when I get my car serviced out there this price usually gets taken off if you get the service completed with the service department. I was incorrect in assuming that would happen here as I ended up paying an additional $600 to get the battery changed. I was not made aware of this price before the battery was replaced. The “quote” that I received was sent to me and just said service recommendation “Thank you” $0 and I received this at the same time I was texted that the car was done and ready to be picked up. Had I known what it was going to cost to change the battery I would have taken it somewhere else. This whole situation has left me feeling like this service department is shady or trying to cut corners. After reading the service department reviews they have a 3.3 and this seems to be a problem that they have been having for years. Some of the reviews have mentioned things like oil changes not actually getting done and now I’m concerned that my free oil change I was supposed to have get done in November wasn’t actually completed. Especially due to the fact that sometimes when I first turn on my car and drive it it won’t go above 10 miles per hour. Making me think of the oil isn’t the correct one for cold weather like it’s supposed to be this could be why. Due to the lack of trust I have in this department it also makes me nervous that the recall wasn’t done. Unfortunately I’ll just have to hope it was done at this point because there are no other service departments close by that I can go to to check. I will be taking my car to a mechanic that is closer to me (not an hour away) to check and see if my brakes were done and put on correctly as well. Very disappointed in this service department and wouldn’t recommend taking my car here. There’s no benefit.
Achla Marathe
★☆☆☆☆ Avoid BMW of Charlottesville at all costs. I had to tow my BMW X3 to this dealership after the battery died. While it was there, my husband explicitly asked the service advisor, Gary, to perform a full inspection, service, and take care of an open recall. He confirmed that these would be done. When I arrived to pick up the car, Gary assured me everything was “up to date.” But when pressed, he admitted that the inspection, recall, and oil change were not done at all—and claimed he “wasn’t aware of the request.” We requested him to send an estimate before doing any work, but instead he went ahead, replaced the battery, and only afterward mailed us a bill for $851. To make matters worse, the invoice contained a cryptic note about a “recommended service,” supposedly highlighted, but the section was incomplete and cut off mid-sentence. No one mentioned this at pickup. It went downhill from there. When I got home, I discovered the entire back seat was detached with wires exposed. See the attached picture. Gary initially denied they’d touched it—until finally admitting “that was on us,” dismissing it with “we’re all human.” No apology. Keep in mind, they charged $200 for diagnostics and over $600 for a new battery and labor. After they reinstalled the seat, I found new stains on the upholstery and a seatbelt safety label sticking out that had never been visible in eight years of ownership. Gary brushed this off with, “all seat belts have that sticking out.” They don’t. He offered to “tuck it back in and clean the seat,” but when I picked up the car again, there were now fresh black stains on the driver’s side door. When I pointed this out, Gary insisted every car on the lot had the same marks, claiming the ones on my car were caused by “oil from your hands.” We even went over to my passenger-side door (which was spotless) and he still insisted stains were there—as if I was blind. When I told him he was treating me like an idiot, he ended the conversation by saying “I can’t help you anymore” and stormed off. The stain is still there for me to clean. See the pic. This entire experience was a nightmare: careless work, no accountability, gaslighting, arrogance, and incompetence at every step. I had to make three separate trips for what should have been a simple battery replacement. The dealership charges luxury prices for third-rate service, and at no point did anyone take responsibility or offer a sincere apology. If this is how BMW of Charlottesville treats its customers, it raises serious questions about whether any of their services are performed correctly. I will never return and strongly advise others to avoid this dealership. Beware of Google reviews averaging at 4.4 when Yelp ratings for this dealership average at 2.4.
Deepak Seth
★★☆☆☆ Greetings. My own experience was also not up to the expectations of service one gets from buying a one hundred thousand dollar car. I bought it online, in October 25. Dante was my salesman. It was impossible to reach him. Car arrived dirty, muddy outside. Delivery driver said they did not pay to cover it. Car tires did not had enough air. A service is needed sign was on. But real problem was they did not do the paperwork for my registration. Temporary registration tag expired. I could not drive my car. And I had to call multiple times to get help. Everyone kept on passing me to next person. Dante of course was missing. Manager number said answering machine is full. Ultimately, I had to send multiple emails. Two of people (Anton and Dimitri) did help me somewhat. I did not get my registration and tag 6 weeks later. On good side, price was okay. But service was poor. Please make your own decision.
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