About Business
Residents of Charlottesville, VA, Charlottesville have long trusted Flow Volkswagen of Charlottesville for their expert Car Repair needs. Whether you need assistance with Volkswagen dealer, Car accessories store, Car dealer or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.6/5 rating with 507 reviews. Throughout Charlottesville, and particularly in Charlottesville, VA, Flow Volkswagen of Charlottesville is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Flow Volkswagen of Charlottesville for any Car Repair inquiries or to schedule a visit to their Charlottesville, VA facility.
Google Reviews
Hector Jordan
★★★★★
7 months ago
The staff was professional, knowledgeable, and patient in answering all my questions. They walked me through the lease options clearly and made sure I was comfortable with everything before signing. Delivery was seamless, and they took time to explain all the features of my new ID.4. I couldn’t be happier with my new ID.4! It drives beautifully, feels solid and refined, and I love the technology and comfort it offers. The EV experience has exceeded my expectations, and I’m excited to be driving electric with Volkswagen.
Eleanor Horner
★★★★★
2 months ago
Working with Karim was great. He was very responsive, and helped me find the right car to meet my needs. I appreciated his knowledge and super customer service.
B marshall
★★★★★
4 months ago
My salesman, Dillon, was great to work with. He stayed in touch with me the whole time while he was bringing a vehicle that I wanted from NC to Charlottesville. I'm very happy with my Mazda.
Logan Carver
★★★★★
11 months ago
After my 2011 Mazda 3 was totaled by a drunk driver, I was in a tough spot financially and thought I was going to end up with some junker. I talked to a few dealerships, but no one seemed to have what I needed. Then I went to Flow Volkswagen, and I’m so glad I did! Dillon, my salesperson, was awesome. He worked with me to get me into a 2018 Audi A4 with low mileage and a monthly payment I could actually afford. I never thought I’d end up with something like that given my situation, but Dillon and the whole team really came through. I hope I’m not car shopping again anytime soon, but when I am, I’ll definitely be back to Flow. Highly recommend them!
Herman Greinstein
★★★★★
6 months ago
Walking through the new car lot with Karim and spotted the 2025 Atlas SEL R Line 4motion Premium identical to the 2019 Atlas that I was driving. It was time to do an upgrade. Karim did my finance background and meanwhile showed me all the details of the new Atlas.
Germina Francois
★★★★★
4 months ago
Erlandes Joseph was an absolute gem of a salesman. He took the time to make sure that I understood everything about my Atlas before I pulled off from the dealership. Awesome Awesome Awesome salesman, highly recommend going to see him at Flow Volkswagen.
Travis Rasmussen
★★★★★
a month ago
Just drove home in my new Taos! Karim is literally the only reason I bought my new car here - he is the best! Dillon is pretty cool too, I guess!
Linda Vincent
★★★★★
4 months ago
I was not actively seeking a new vehicle. Eddie initiated contact to inform me about the 2025 models. Upon my arrival, I was professionally greeted by Karim, who demonstrated exceptional courtesy. We proceeded with several test drives, during which Karim maintained a non-pressuring approach, a notable distinction from other establishments. He meticulously detailed each feature, along with the advantages and disadvantages of the various models. Subsequently, we discussed financing options, and I received the anticipated value for my trade-in, supplemented by several thousand dollars in incentives. Despite the late hour, Karim remained dedicated to ensuring a seamless financing and transfer process. He even assisted with transferring my belongings between vehicles. My experience with Karim was exemplary, comparable only to my previous purchase with Kevin, also from FLOW VW. I highly recommend.
Christopher Walker
★★★★★
a month ago
I purchased a new Tiguan and had a great experience working with Karim. He kept in touch with me throughout the process but was never pushy. He made the purchase easy for me.
Kim & Brian Shrader
★
☆☆☆☆
a month ago
My daughter went in for a simple oil change & rotation and they had coupons on their website for $170 for these combined services. They ended up charging her $182 just for the oil change and after multiple attempts, finally got someone to return my call. Emma Wilson was the service tech and she called me back only to tell me verbatim from her mouth, that she would never get her oil changed at a dealership that the prices just keep going up and up. I was shocked to hear one of their own employees tell me this and she said she would hold on to the other places I’ve been using because their pricing is much better. Highly disappointing that they wouldn’t tell us about the coupon and because we didn’t print it out and handed it to them they would not honor it. Definitely would not use this dealership unless it’s your last option.
Shemecka Johnson
★
☆☆☆☆
Edited a month ago
Update: Extremely disappointed with Flow Auto Volkswagen of Charlottesville and Volkswagen Customer Care. I called multiple times to confirm my service appointment and loaner — no one answered and my voicemail was not returned. The morning of my appointment, I was told there were no loaners available and was asked to reschedule. This has happened before. My brand-new vehicle continues to have system issues, and I’m being sent back and forth with no clear resolution. The lack of communication and accountability is unacceptable. Getting my Atlas was smooth. I did not have to be in the dealership all day. I expressed what I was looking for and Karim and Jenny made it happen. Karin took the time to go over the vehicle with me and answer questions. Jenny took the time to go over the deal. Thank you!
Angie Rhodes
★★★★★
a month ago
Had a great experience purchasing our new Mazda CX 90. Karim was very knowledgeable about the vehicles we drove and answered all of our questions. We highly recommend Karim and Flow Mazda of Charlottesville. Thank you
Alexander Sullivan
★★★★★
6 months ago
I bought a 2025 Golf GTI here yesterday, and had a fantastic experience. The were willing to help in a multitude of ways and extremely accommodating on different requests and needs. The lobby area is comforting and everyone is welcoming and friendly. Karim was a great salesperson and very kind to me and my family. Eddie, Jenny, and Corvin were also extremely helpful. I 10/10 recommend buying a car here.
Elizabeth Szalajko
★
☆☆☆☆
3 weeks ago
The worst VW dealership I have ever been to, and I have been to them all over the country. Not only was I not greeted by anyone when I walked in (the employees I could see were on their phones ignoring customers and I had to walk up and ask for directions to the service desk), they refused to fix something that was supposed to be under warranty and blamed the VW dealership I had purchased the vehicle from for faulty workmanship. After much hassle, and being charged a $200 diagnostic fee, I finally just took the car to the Richmond dealership, where it was fixed with no problems. I will be going to Richmond from now on. Awful experience, will never go back again and will recommend that any VW owner drive to Richmond.
Jacey Cox
★★★★★
4 months ago
We purchased a used vehicle yesterday at Flow Volkswagen and had a great experience. We were immediately greeted by Dillon, who was incredibly helpful. He was very knowledgeable, but not pushy at all. He was very patient in answering all of our questions. Eddie helped us get a great deal for our trade-in and Jenny was fantastic with the financing process. I would definitely recommend this dealership!
Bryn Seabrook
★★★★★
2 months ago
We’ve purchased our second VW here and have had fantastic experiences each time. We were intending to just test drive a Tiguan, but it turned out there was the right model on the lot. Karim was extremely thoughtful throughout the process, and wonderful to work with. I would definitely recommend purchasing a vehicle with Karim!
B Q
★
☆☆☆☆
3 weeks ago
VW owners be aware! Exceptionally poor customer service by the reps and even worse business practices as I went in for a free recall repair and what should have been a routine oil change, which almost turned into a $3,000 pay day for the dealer. Went to the dealer to have a recall on our VW Atlas taken care of and an oil change. A few hours later, was sent two text messages from a Service Rep Emma. One with a video from the technician and the other with a quote. In the video, the service tech begins by stating the video was taken AFTER the oil change had been completed. He then went on to explain that bolts, nuts, screws for some of the plastics, oil filter drain, and the oil pan drain plug were stripped. He pointed out a few other minor details that he recommended get fixed. Now for the quote. We were quoted ~$2,900 for the replacement parts for the stripped bolts/nuts/screws. I tried to call and was sent to voicemail. I replied back to the text messages (as it says thats an option within the link o the video). I received a call back from Emma, who voiced what the technician had said in the video. I asked; with the amount being quoted, how was the work performed if the bolts, etc were so severely stripped that it warranted to be replaced? I was told that the technicians are required to report any 'damages' while the worked in performed so it wasnt caused by the technician. She brought the technician on the phone who explained that 'normally' he would've taken a video before doing the work but 'forgot' to this time. Emma became very rude when asked how do we proceed. After back and forth about the dealer covering the cost to replace, Emma started to reach for blame saying it was caused by a different place where work was performed. They refused to pay for the replacement parts and when I went to pick up the vehicle, Emma threatened us with having to pay for the recall work performed if I didnt sign the paperwork for the work 'completed'.
Adam Linsenbigler
★★★★★
6 months ago
We took a road trip and visited Flow Volkswagen earlier this month. We had been looking for a Ford Expedition with particular specs and Flow had taken one in on trade. It is a well cared for unit and after talking to Karim, I could tell the care that Flow Volkswagen took as they prepped it for sale. Clean, clean, clean and came with a service contract and warranty. It was a long 12 hour day, but 100% worth it. Karim and Jenny were easy to work with, not pushy and very efficient with our time. They made buying from out of state a breeze. We plan to use Flow Auto for future purchases.
Stacey Sosa
★★★★★
3 months ago
I purchase a brand new Atlas Cross Sport and had the best experience with Dillon, Eddie and Jenny. All were very professional, not at all pushy and super fun to work with! Love my new car so much!
Carl Tonozzi
★★★★★
3 weeks ago
I had an excellent experience at the Volkswagen dealership in Charlottesville thanks to Tim Koval and Emma Wilson. From the moment I arrived, they were both professional, friendly, and extremely helpful. They took the time to answer all of my questions, kept me informed throughout the process, and made sure everything was handled smoothly. Tim was knowledgeable and attentive, making sure I understood everything that was being done and that I was comfortable with the service. Emma was equally great—organized, responsive, and very easy to work with. Together they made what could have been a stressful experience feel simple and well taken care of. It’s clear they both take pride in providing great customer service, and it really shows. I truly appreciate their professionalism and the positive experience they created. I would absolutely recommend working with Tim Koval and Emma Wilson to anyone visiting the VW store in Charlottesville.
