University Tire and Auto Centers - Forest Lakes

Andrew Stimach

★★★☆☆

2 months ago

I brought my car in for an oil change and wanted to use their advertised shuttle service so I can go to work. The front desk person suggested staying as they were slow that morning and should only take 45min. They finished just over an hour and they suggested replacing the engine air filter. They said it take should take no time at all as they just have to order the part nearby. 45 minutes later the part still hasn't arrived so I've decided to forego the filter so I can get to work. Naturally the part arrived as I paid and was about to leave. After getting into my car, the courtesy sticker was on the floor and had no adhesive on it. They also recommended the next oil change to be in 3000 miles, which seems too frequent for full synthetic oil. They also didn't reset the maintenance indicator on the dashboard. These are minor things, but the lack in effort on these details and the extended wait time made me very disappointed in this service. I should've just gone to airport auto who has shuttles available.

Ben Forrest

★★★★★

2 months ago

⭐️⭐️⭐️⭐️⭐️ Outstanding Service at University Tire & Auto Centers What really sets University Tire apart is the people. They’re friendly, honest, and clearly committed to treating customers with respect. It’s the kind of place you feel good about returning to—and recommending to others.

Davin Stephens

★☆☆☆☆

2 months ago

I brought my car in for tire installation and balancing with new tires I provided, along with an alignment. After picking the car up, it had a steering wheel shake and vibration, and the alignment did not appear to have been corrected (the steering wheel was still tilted). I had to drive out of town for the holidays with the car like this and ended up paying another shop to fix the vibration issue. They confirmed the tires were not properly balanced, and once corrected the car drove smoothly again. I am fairly dissappointed by the work done to my car and I feel like I just wasted $400 here.

David Davis

★★★★★

4 months ago

The service was great . I was told the truth about my needs and he inform me what was the best deal and sold me the best tires for my car. I left the car and they drove me home and the guy who drove me home was idefriendly and drove safely and was glad to do it because I could tell by the way we talked and he enjoyed his job..Great service and will be getting my service there. Also great tires and rides smooth. David. .

Walker Applestein

★★★★★

6 months ago

Seamless buying/installation experience. Vic and the guys took great care of me. Scheduling my appointment was easy. I dropped off my vehicle, was offered a courtesy shuttle, and was notified when the work had been completed. 10/10

VALTEEN GREEN

★☆☆☆☆

Edited 3 months ago

This location could not find anything wrong with My SUV so they tore my windshield wipers I guess for commission those blades were recently replaced. I went on and paid because they would’ve slapped the rejection sticker on my car, but this is being reported. It is obvious that they were purposely torn.

Elizabeth Rankin

★★☆☆☆

Edited 6 months ago

Update- I see that they could not locate me in their database. This was listed under my spouse. Same last name. I have gone previously for basic tire replacement in the past- which have been fine, so I would recommend them for that basic service. I took my car in for a routine inspection in the past and they did NOT initially pass my car for inspection because of my wiper blades, which honestly, seemed fine. They quoted me about $100 to replace wiper blades. Admittedly, I have a foreign car, yet nearly $100 for wiper blades?! At that point, I picked up my car, went to the local auto repair store, bought wiper blades for about $30, had the sale associate help me for FREE to install them, and got my car inspected for the $20 standard rate, which did ultimately pass inspection with the new wiper blades. Obviously, I do not trust University Tire and Auto, and will not return. If they had quoted me something more reasonable, I would have been happy to have them replace the wiper blades (I respect their time), yet that seemed like an unreasonable fee for such a quick and easy repair, and eroded my trust.

D K

★★☆☆☆

2 years ago

Sloppy work. See pictures below. Transmission and coolant were leaking and they didn’t clean or wipe any of it up. Transmission pan is cover in transmission fluid. Also gave me three different prices. Went in at $1300 left paying $1700. I even asked if they needed to do the other work (change trans filters) I was told no. Then next day as they are almost done told me I had to do it and it would be more money. Still they charged me $700 for a filter change and flush. They will not work with you on anything. All parts they get is more than doubled to the customer. I was told they would put a special fluid in I had for transmission they told me yes. When I picked up they told me they arent allowed to. It’s pretty much “your buddies shop” but charges you twice what it should be. Broke down so I had no choice. If you have a choice go elsewhere. If you don’t they’ll get it done but your pockets will hurt and the job won’t be pretty. Two star because I do believe the work was complete. But they didn’t clean up at all and customer service was lacking. Last star taken because pricing not what I was originally told and I basically forced to accept the new cost.

Pam Anderson

★★★★★

8 months ago

The guys at the Airport road location came highly recommend by 2 friends. Today I took a chance and called to see if I could get a safety inspection done. I spoke to Cody C and he told me to come on in. I waited while it was done and like Cody said, it took about 45 min. He was so friendly, not only with me, but with all the customers coming and going. I just moved here from the West Coast and it’s so refreshing as a single woman, not to feel intimidated in a service shop environment. It was actually a very pleasant experience. Thanks Cody, I’ll definitely be back!

Jeff Yapuncich

★★★★★

Edited 3 months ago

Good ethical shop. Very good communication, they sent pictures of broken parts, I would use them again. Second big service, great results. I'm happy with them.

Ryan Crabb

★★★★★

3 months ago

I was really in a bind this afternoon with one of my vehicles and they were incredibly helpful. I am new to town and good service goes a long way for loyalty.

Charlie

★★★★★

8 months ago

I had an outstanding experience at University Tire and Auto! They were incredibly thorough with my 2004 Tacoma, performing a full check-up and identifying critical frame repairs that most shops would’ve overlooked. Their honesty and attention to detail are unmatched. Cody was absolutely amazing, professional, knowledgeable, and genuinely cared about getting my truck in top shape. Highly recommend this shop for their integrity and excellent service!

Cole Morris

★★★★★

9 months ago

I had a nail in one tire and a slow leak in another—Cody and the team took care of both quickly and professionally. They were friendly, honest, and didn’t try to upsell me on anything I didn’t need. Really appreciated how efficient they were and how they got me back on the road safely. Highly recommend!

Nicole Lawrence

★★★★★

6 months ago

While putting air in my 17 year old’s tire at the local Wawa, I noticed a bubble on her tire sidewall. Panic immediately ensued and I drove straight to the nearest tire shop that appeared open at 5:30pm on a Friday afternoon… I’m not sure if it was the panic on my face or the kindness of their hearts, but they had a tire delivered immediately and installed so she could drive her car safely. I cannot thank them enough for helping us out (on a Friday afternoon, 30 min from closing)!!! Thank you!!!

Frank Churillo

★★★★★

9 months ago

We had plans to go out of town starting Thursday of the following week when the Sunday before my front brakes went out. I called Cody at the airport University Tire on Monday and explained I needed my car repaired asap. He told me he could get the car done the following day. I dropped it off Monday evening and sure enough it was done by 5pm on Tuesday. And he called me while they were doing the repair to let me know why my brakes failed to start with. Great service! Thanks much to Cody and his whole team.

Joon Chun

★★★★★

9 months ago

Great service, Cody was incredibly patient and took the time to answer all my questions thoroughly. I felt like he gave honest recommendations about what truly needed to be done and what could wait. Pricing seemed fair, and they got me in the same day I called. Overall, very satisfied with the experience and will definitely be returning for future car care.

Terry Woodworth

★★★★★

8 months ago

Cody and team (thanks, Joe) at the Forest Lakes (Airport Road) University Tire & Auto center were (and are!) very courteous, knowledgeable, and skilled at their work. They looked out for MY best interests... making sure to recommend and provide service to systems that my 2004 Honda needed, but we're upfront on work/items that were unnecessary. I trust them to keep my car running safely and well, and lasting as long as possible before I'd need to face another car payment. I highly recommend them both for their tires (they provide lifetime rotations, etc) and any/all services they have provided on the various cars/models (Honda, Hyundai, Subaru) we have brought them over many years. Thanks, Cody et.al. for being our great go-to auto service shop!