About Business
Masters Auto Body, Inc. is a leading Car Repair specialist serving the Charlottesville, VA, Charlottesville area. They provide a wide variety of solutions, including Auto body shop, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 106 verified reviews, their reputation precedes them. As a locally-owned business in Charlottesville, VA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Charlottesville, VA.
Google Reviews
Dennis Harvey
★★★★★
8 years ago
A deer struck our car on Labor Day 2017. The car had $5800.00 damage but was still drive able. At the recommendation of My insurance company we took the car to Masters Auto Body. Right away the staff was friendly and very helpful. They even had a rental car for us. The time line for repair was 9 days, so on the following Monday I stopped by to see the progress of the repairs. I was shocked to see that the car was completely together and ready for detailing! This was 4 days total!! Due to scheduling we could not pick up the car until Wednesday morning. The detailing job was superb, the car looked new. The paint and body panel fit was excellent. I could not have asked for better. For great customer service, and true experts in the field Masters is the way to go!
Cynthia Wells
★★★★★
2 years ago
I really need to give Masters a 5+...because they went above and beyond the call of duty. Chris (manager) was was so helpful in explaining the issues with my car and Jeff (the owner) made it his priority to make sure I was totally satisfied with the outcome. It was so easy to get a car rental directly from them while my car was being worked on. And when I got my car back, it was detailed and looked just like a brand new car. Thank you Masters!
Pinar Pezuk Sandfort
★★★★★
a year ago
Not only the service and people are extremely professional, everybody is very helpful and respectful and the place is very clean and happy! Jeff and his team went above and beyond to help us and work with our insurance company. A stinky situation (my fender bender) couldn't have ended any better. I highly recommend Masters Auto Body Shop.
Robert Barber
★★★★★
a year ago
I took my 2018 F150 to Masters Auto Body to have some gunk that had gotten on the chrome and paint removed. Now this was not a easy job because I had worked on it for two days straight and had made very little progress. Jeff looked it over and quoted me a price of $60 dollars and I took it back the next day for him to do the work. I gave them a call later that evening and was told that they needed more time and kept it another day which was fine with me. I went to pick it up expecting to pay more than the estimate because of the extra work but was told that I only owed the estimated amount even with the extra time and work. Now that is something you don't see every day, a business that stands behind their word and work and the truck looks like it came off the showroom floor at the dealership. I recommend Master Auto Body for all body work and will use them again in the future.
Sallie G
★★★★★
a year ago
I 💯 recommend Masters for all your cars bodywork. I love Jeff at Masters. My 2023 Camry was hit from behind going down 20 and then I hit a deer this past Sunday and I called Jeff up immediately and told him about my car. Jeff went above and beyond and got my car and has her at his shop already torn down. Jeff makes the process very easy when it comes to insurance, claims, and rental needs. Jeff will always be the man to go too.
Adele LaFontaine
★★★★★
a year ago
“Masters Auto Body will guarantee the workmanship and paint for as long as you own the vehicle.” I must admit, I was very skeptical when I read this on their website. However, I'm here to tell you that it's 100% true! On our way back from a trip, my bumper became detached on the passenger side. Once we returned to the Charlottesville area, I called Masters Auto Body, as they had installed the bumper almost two years ago. After inspecting it, they found a defect in the bumper. Masters quickly ordered a replacement and took care of everything! We were leaving within the week for another trip, and I had my car back in pristine condition, ready for our family vacation. Thank you, Vince, Jeff, and everyone we worked with for making this stressful situation smooth sailing.
Joanne McNergney
★★★★★
a year ago
After a serious side-door collision, I had no idea which body shop to use, how to deal with another party’s insurance company, etc. Fortunately, a friend recommended I contact Jeff Cotten at Masters Auto Body. Once I got in the queue for repairs, I couldn’t have been more pleased. Jeff and his staff were friendly and responsive from beginning to end. They handled correspondence with the insurance company, answered questions in a timely manner, and kept me apprised of progress on repairs. As for workmanship, Jeff and Chris did an amazing job on the car; it looks fantastic! Jeff’s attention to detail is also admirable.. He and his team are true professionals in every sense of the word.
Tom Horton
★★★★★
2 years ago
The entire experience with Masters was very organized and professional. Every interaction with their staff was very good. Everything was coordinated with my insurance company, including the car rental (which was a very decent car). I'm very pleased with the quality of the work. The total repair cost was a fair bit higher than the estimate, which didn't affect my out of pocket with insurance. I give Masters a very enthusiastic recommendation!
Rebekah Graves
★★★★★
a year ago
I had such a great experience at Masters! From Lori at the front desk, to Chris managing the estimate and insurance claim, to the owner Jeff, making sure everything was perfect - this team is AMAZING! I will never go anywhere else for auto body needs. Top tier service with exceptional attention to detail, they quickly became like family and made me feel so welcome and taken care of. 10 stars for this incredible local business! Look no further, this is the place!
Robb Buonomo
★★★★★
a year ago
Master's Auto was a pleasure to work with! The communication between them and the insurance company is unparalleled. From Lori, and Pam in the office, to Doug the artist that took care of my car... Everyone was wonderful! They had the car ready on time, and did not request that I leave it there until they were ready to work on it and the parts were into their shop. I hope I never have another accident, but if I do there is only one place I am calling. Thank you everyone!
Dabney O'Dell
★★★★★
2 years ago
Amazing, Masters Auto Body shop! Unfortunately , my Lexus found and hit a ladder on 64 but fortunately, my many neighbors told me about Masters auto body shop, and Wow they are the best of the best! Thank you Lori, thank you Pam, and thank you Jeff for running such a fine tune machine. Warmly, Dabney ODell
Ashley Lientz
★★★★★
4 years ago
A friend recommended this shop and I couldn’t be happier with the results. Those who fixed my front bumper and rear panel did a fantastic job. They actually exceeded my expectations with both the repair and the extra little things that were done to make it shine. Thank you for that.
varunamal
★★★★★
11 months ago
I had an accident recently, and Masters Auto Body Shop did an outstanding job with the repairs. From start to finish, their team was professional, efficient, and meticulous in their work. My car looks as good as new! I also rented a car from them during the repair process, and everything was seamless. The rental process was smooth, hassle-free, and well-managed, making the entire experience much easier. I highly recommend Masters Auto Body Shop for their excellent service, quality work, and outstanding customer care. A big thank you to the team for making a stressful situation so much better!
Sandra Urry
★★★★★
2 months ago
Masters Auto Body did a fantastic job in repairing my Subaru. I highly recommend them!
Gabe Giacalone
★★★★★
10 months ago
Masters did fantastic work fixing my car. They were incredibly skilled and communicative, especially when it came to dealing with the pain that insurance companies always bring to the mix. Masters fixed my car as quickly as possible and even had it perfectly clean (inside and out) when I came to pick it up. Top notch service.
Henry Carroll
★★★★★
5 months ago
Needed to do a paint restore for the right rear quarter panel. Rubbed the garage door. The car came back like new two days after dropping it off. Right on the estimate. They provide a lifetime guarantee. Beautiful work; timely; and right on the estimate.
Tony Caswell
★★★★★
7 months ago
Impeccable quality and outstanding customer service! My vehicle looks the way it did when I first drove it off the lot brand new. Unbelievable! Chris and the rest of the team at Masters provided amazing customer service, letting me know every detail and expected time frame along the way. It is so refreshing to deal with people who have high integrity and attention to detail during a time when customer service is lacking.
Steve Herrick
★★★★★
3 months ago
I dropped by for a minor repair. Despite my not having an appointment and their being short-staffed that day, a Masters employee evaluated my problem quickly. He was also showed a lot of integrity and honesty in letting me know that the damage was not a safety issue and so didn't necessarily need to be repaired. And he didn't even charge me for the assessment.
Mark
★★★★★
5 months ago
Masters did a great job replacing my car's bumper cover. Paint match and fit and finish were top notch. Though not too extensive of damage, I went with them after they gave me a thorough estimate vs a quick "we'll see what happens when we take it apart" quote other shops gave me.
Ty Hatter
★★★★★
7 months ago
I stumbled into Masters Auto Body in a panic after my water pump completely failed and drained all my coolant out while I was still driving. I met one of the employees in the front, I believe his name was Chris, and he went out of his way to help me out. The team offered to tow my car for a reasonable price to a repair shop in the area and the driver, Earl I believe, offered me a ride home. Although I have no experience with their auto body services, these people are extremely friendly and I cannot thank them enough.
