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About Business
Residents of Boise, ID, Boise have long trusted Firestone Complete Auto Care for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto air conditioning service, Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.9/5 rating with 272 reviews. Throughout Boise, and particularly in Boise, ID, Firestone Complete Auto Care is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Firestone Complete Auto Care for any Car Repair inquiries or to schedule a visit to their Boise, ID facility.
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Google Reviews
James Simmons
★★★★★ I recently had my KIA Optima 2020 LX serviced at Firestone Complete Auto Care, and I couldn’t be more pleased with the experience. From start to finish, their customer service was outstanding. The staff was friendly, professional, and took the time to clearly explain the repairs my car needed without making me feel pressured. The quality of work was excellent. My vehicle is running smoothly, and I feel confident that the repairs were done right the first time. It’s clear they take pride in their workmanship and pay attention to detail. I also really appreciated how timely they were. Scheduling was quick and convenient, and they completed the repairs within the timeframe they promised. It’s refreshing to find an auto service center that values both your time and your trust. I would definitely recommend Firestone Complete Auto Care to anyone looking for reliable service, quality repairs, and a team that truly cares about their customers.
Jerod Miller
★☆☆☆☆ This was one of the most dishonest and unprofessional service experiences I have ever had. I purchased four tires from The manager, Kevin, at the Broadway Firestone in Boise and was charged for TPMS rebuild kits and installation labor. After leaving the store, I inspected the vehicle and noticed the TPMS kits had clearly not been installed. The original components were still on the valve stems. Because of this, I had to return to the store to have the issue addressed. While I was there the second time, I personally watched the vehicle in the service bay. The wheels were never removed from the car. Despite that, I was told the TPMS rebuild kits had been installed. Proper installation of those kits requires breaking down the tire from the wheel, which never happened. When I calmly pointed this out, the manager insisted the work had been done. Rather than correcting the issue professionally, the manager became defensive and ultimately refused service, telling me I was not welcome back at the store — simply for questioning whether work I paid for had actually been performed. To make matters worse, a corporate complaint I filed was marked “resolved” without anyone contacting me or resolving anything. I ultimately had the tires dismounted at another Firestone location, where the original TPMS components were still in place and were then properly replaced. I retained the original parts as proof. Being charged for work not performed is unacceptable. Being told you cannot return for calmly raising a legitimate concern is even more concerning. Customers should carefully review their invoices and verify that billed services are actually completed.
Keith Lalacs
★★★★★ Exceptional service during a long road trip! I was driving from Moab back to Seattle when I ran into some alignment issues and had to make an unplanned stop in Twin Falls. I called Firestone the same day hoping for a miracle, and they were able to squeeze me in right away. The team was super accommodating—big appreciation to Mac for taking care of the scheduling. The technician who worked on my vehicle was a true pro; the alignment was spot-on, and the difference was immediate. You can tell they know what they’re doing. Really grateful for the help, especially while on a long trip. Great team, great service. Highly recommended!
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