Firestone Complete Auto Care

Verrona Rivers

★★★★★

2 months ago

Hunny was very informative, helped me get my car in and out with all the checkups and services I needed for half the price of what I pay at the dealer. Will 1000% be back!

Julia Ruiz

★★★★★

6 months ago

Wow! I have to say thank you to this team, mainly Deandre. I went to get the oil changed in my car, usually I don’t go to places like this, I let my boyfriend or Dad take my car so I know I won’t be overcharged for work I don’t need. So I went in with my guard up, but Deandre was friendly and instantly put me at ease, he was super up front and I could tell he wasn’t going to play games. I got my oil changed and will be back for anything I need in the future!

Maya Chantal

★★★★★

3 months ago

Definitely satisfied with the service I received today. DeAndre was absolutely amazing and delivered quick service. I really appreciate the awesome customer sevice

David Hallmark

★★★★★

a year ago

I had my car towed in to have some work done. They said it would be fixed by Monday. They call me back the same day 30 mins before close saying my car was ready. It was repaired fast and correct. This was done without a appointment. Thanks for taking care of my car so fast.

Tre‘

★☆☆☆☆

3 months ago

Just another money hungry shop. Was told over the phone I could bring in the part I needed fixed and pay for labor, upon arrival I’m told that’s against policy because of where the part was from (the dealership) and they had to upcharge me $250 so they could fix it, and it took an additional 2 days. They also tried to push the time back to closing since they were closing early for Christmas. Extremely disappointed and will never use a Firestone location again.

Ainsley Nelson

★★★★★

Edited 5 months ago

RJ was awesome and went above and beyond to ensure all my questions were answered & to educate me about my car when I asked for additional information. 10/10 I will come back. I have always had kind people and good experiences at the Bob Wallace Firestone!

Barbara Waters

★★★★★

6 months ago

Very great service. Good customer service and very informative on care service needed. Will come back again. Thank you

Celia McKechnie

★☆☆☆☆

4 months ago

I made an appointment for an oil change at 8 am. It was not even lifted off the ground until after 9 am. This is completely unacceptable. I came to Firestone because I had been taken advantage of at Express and liked the customer service at Firestone last time. But I could have been to Express without an appointment and been in and out at least twice by the time I was seen at Firestone. I'm unsure if I will go back for an oil change ever again.

Alexander Kingen

★★★★★

6 months ago

Came in looking to get an estimate on some repairs to my girlfriend’s car. These guys aren’t like some of the other places that are just looking to make a buck off you. Deandre was incredibly patient and helpful in explaining what all would need to be done and what the cost was. He showed me where we could save some money, and gave me his recommendations without being pushy. Got my girls car back for less than I was thinking it would be, and everything on the car was buttoned up beautifully. Thank you! I recommend this spot to all my friends.

Scott Sterchi

★★★★★

3 months ago

Top of the line shop for regular vehicle maintenance as well as unscheduled repairs. The staff is knowledgeable and informative about the maintenance they are performing and their customer service is even better. I highly recommend this shop for all your vehicle's needs. IYAOYAS!

Brielle Sims

★★★★★

6 months ago

RJ and Bone really helped me out with my tire replacement service yesterday! Very speedy, knowledgeable, honest, and helpful! They were able to figure out that I had a slash on the inside part of my dry rotted tire! I also learned a lot of about Road Hazard Protection so I left there feeling confident that I made the right decision coming to this particular Firestone. I will be a returning customer for sure!

Sheila Levett

★☆☆☆☆

7 months ago

I don't recommend anyone to take their car here I brought my car for an oil change paid $90 they did not top off the fluids or change the air filter I had to buy the stuff to do it myself and my windshield washer fluid was no longer working brought it back a week later for a diagnostic had an appointment at 8 in the morning they stated when I called at 2 they had started on my car but had not worked on it I came picked up my keys when me and my daughter came to pick up my car my front bumper was scratched the passenger side mirror was gone and scratched the the passenger side mirror from the mirror hitting so hard and they told me I probably did the damage to the car myself when I came up there and had to make a police report for evidence and they still tried telling the police the same thing the police laughed about it they are not professional and will cause more damage for you to spend more money

Andrea lee

★★★★★

5 months ago

Deandre has been taking care of my car since I got it and he always does a good job. Yesterday I told him I needed 4 new tires. He had them ordered and put on today in 1hr! He always accommodates for me! Gunny was really nice and patient as well!

James Cosner

★★★★★

4 months ago

I came in and the price was super high and gunny came and got it to a price that was affordable and installed the tires and did it fast and efficiently. It didn’t take long got me in and out. It was an amazing process and I will certainly be back on pay day and get my other set. And rj and zeke and Chris were so helpful and got me in and out

Chief P

★★★★★

7 months ago

I’ve stopped going the dealership because of the superb customer care for my three vehicles and the professionalism of the mechanics and staff. Gunny is a standout at this location. He’s always upfront and accommodating with recommended services. I recommend the lifetime alignment package they offer. All of my vehicles have this incredible feature from Firestone. They even offer it for our BMW! I’ve used the free alignments after purchasing it in 2013 for my Silverado no less than 10 times. I highly recommend you give them a try, it’s going to keep more of your hard earned dollars in your pocket. Thanks again guys for the awesome experience. Military friendly folks on every level.

David Camperman

★★★★★

a month ago

Great service. The manager was a big help and the tech was good, I had some issues with a tie rod and they also gave advice on an oil leak. I made it back to Florida alright. Thanks guys!

Steve Griffiths

★☆☆☆☆

2 months ago

I scheduled a free brake inspection for 11:00. After looking at it, they told me my brakes were fine but that there was water in the brake fluid. I agreed to have that fixed, and they said no problem. Three hours later, I finally got my car back. I was made to feel rushed while paying, but I asked for a breakdown of the charges anyway. That’s when I noticed they were charging me a brake inspection fee. I told them the inspection was supposed to be free. The manager’s response was unbelievable: he said it’s only free “if we just use our eyeballs,” but since they did “measurements and important stuff, you know, nothing about,” it wasn’t free. I then showed him the free coupon, which clearly stated that measurements were included. Only after that did they remove the charge. To make things worse, I was also presented with a list of “recommended services not authorized by customer” totaling $1,287.97 for new tires. Those tires were replaced 13 months ago and have only about 8,000 miles on them. I would not recommend this place. They don’t outright upset you—they steamroll over you and try to take advantage of you, hoping you won’t question anything. This experience will be discussed with local BBB and Firestone corporate.