About Business
For professional Car Repair care in Sugar Land, TX, Sugar Land, look no further than Firestone Complete Auto Care. Their team excels at delivering top-tier results for Tire shop, Auto air conditioning service, Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 3.7/5 rating based on 327 pieces of feedback. They have become an integral part of the Sugar Land, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Sugar Land, Firestone Complete Auto Care is ready to assist with your next project or repair.
Google Reviews
Stephen Tolerico
★★★★★
a month ago
Came in for a tire rotation, found out through the technician and the manager that my tires were worn out to the cords. They advised I should get a new set and gave a great deal on a replacement set! Will definitely recommend to my friends!
Ericka Jones
★★★★★
2 months ago
Mike was great! He’s very trustworthy and informative. This is the best Firestone location I’ve been to. My experience with Mike and the cleanliness of the store will keep me coming back!
Courtney Jacobs
★★★★★
2 months ago
Mike was amazing!! My service was completed in a timely manner and he kept me informed during the entire process! Super respectful, beyond helpful, and made sure I got exactly what my car needed!
Azmath Ali Mohammed
★
☆☆☆☆
11 months ago
I had a flat tire and went in expecting a repair. Instead of understanding my immediate need, the person there quickly started pitching a full tire replacement, saying the flat couldn’t be repaired—without really explaining why. It felt more like a sales pitch than genuine help. There was little focus on my actual situation or trying to find a solution that fit my needs. Overall, a disappointing and frustrating experience. Definitely not what I expect from a customer-oriented business.
Johnny Calzada
★★★★★
a month ago
If you need ANYTHING done to your ride here I can tell you first hand Mike will get it done right! He’s on point and one of the most up front and down to earth guys I’ve met at any Firestone shop. Keep up the good work Mike !
Cindy Raschke
★★★★★
5 months ago
We broke down two hours from home, and the store on Hwy 6 in Sugarland took great care of us. Fast tow, excellent service, and they stayed late to get us back on the road so we didn’t have to spend the night. Besides the day-to-day work to be done, they took excellent care of us and others with emergencies on the same day. We highly recommend this outstanding crew. Friendly, courteous, helpful, and diligent. Thanks so much guys!!
Baiju Ambooken
★★
☆☆☆
2 months ago
I have been with this service center for the last 10 years. Over the last two years I have been experiencing deterioration in their quality of customer service. Very recently I scheduled a service appointment through Firestone mobile app, only because it was advertised that I can avail 5% discounts if I make service reservations through mobile app. However, the store did not honor this, and it seems that they are totally unaware about this. I contacted their customer service through the app. Though the customer service agent was empathetic to my complaint, no action was taken to resolve the issue despite all assurances. This is not a good business practice.
MONICA MOSES
★★★★★
4 months ago
Made an appointment because my car was not starting. Was greeted by Mike, eventhough he was working with a customer and had a lobby full. He was very polite, professional and didn't allow me to spend unnecessary money. Definitely would recommend this location to anyone and tell them to ask for Mike!!!
Jerry Stern
★★★★★
a month ago
I’ve been a customer of Mike for a long time. Mike used to service my Harley Davidson. He’s always been a trust worthy and honest person. I am pleased to be his customer again at an automotive shop. I will continue to bring my vehicles to Mike. I will be purchasing my tires from Firestone.
Mara Nisnisan
★★★★★
2 months ago
Customer service, especially with Mike and Oscar, has been consistently great. They’re considerate. They don’t beat around the bush. Life is already stressful and car concerns can be my 13th reason, so working with them has been a God send. They’re patient in listening and addressing my concerns, thorough in explanations, and they’re genuinely good at what they do.
Dashinique McQueen
★★★★★
3 weeks ago
Absolutely love the service. Mike was very precise and honest with questions. Marco did breat as well. I was sent here by the reviews and we'll said, the reviews are accurate. Thank you Firestone
Cristela Rios
★★★★★
2 weeks ago
Norman and Nate and Ivan there were just amazing.. what I saw was a very high volume store and they were exceptional with all of us .. SERVICE AND CUSTOMER SERVICE is top notch… thank you so much
Briana Mendez
★★★★★
2 months ago
Had to leave my car to get new brakes and tires and they were soo friendly and helpful! Mike helped me and my husband and explained everything so well again! Will definitely be coming back here!! Highly recommend.
C Thomas
★
☆☆☆☆
a month ago
I'm still fuming about the appalling service I received today! I dropped off my ride for a state inspection and tire rotation, but declined the oil change because they were charging an arm and a leg ($142 for synthetic - are you kidding me?!). The cherry on top was when they told me they'd have it done by 6:30-7 pm, but when I showed up at 6:40, they claimed they couldn't get to it and asked me to come back in the morning. What a total waste of my weekend! I'm convinced I got bumped because there's not enough moolah to be made from a state inspection. Poor etiquette and utter disregard for customers time.
Jesse Jacob
★★★★★
3 months ago
Great service at Firestone! I brought my car in as a last-minute walk-in to replace a dead battery, and they were able to install the correct one quickly and efficiently. The team was professional and even pointed out some fluid loss in a couple of reservoirs so I can address it at my next Nissan maintenance appointment. Really appreciated the thorough and timely service!
The Weekly D
★★★★★
2 months ago
State inspections done quickly and are super convenient. Tire service is always A1 and you can’t forget that life time alignment. As someone who was once in the automotive industry I appreciate that this location is always fast, honest and has great deals. Hit up Gabriel for all your tire needs. His customer service keeps me coming back.
Joseph marquez
★★★★★
a month ago
I had a slow leak on my tire and I was greeted by mike. Mike told me that the tire wasn’t reparable, but he didn’t just try to sell me a tire. He ran me through his options of tires even offered a free alignment check. I like mikes honesty and efforts to ensure me I’m getting the best deal. I felt comfortable doing business at this firestone, will return when I am ready for more tires.
Milan Washington
★★★★★
2 months ago
I had a great experience getting my tires serviced at Firestone with Mike. He was friendly, professional, and kept me informed throughout the process. 10/10!! My service was completed in a timely manner, and everything was explained clearly. I really appreciated how smooth and stress-free the visit was. I’ll definitely be coming back for future maintenance.
L E
★★★★★
3 weeks ago
Norman was so very helpful. After going to other Firestones and having a lifetime warranty on my tires upon wanting to purchase new ones, they wanted to charge me for balancing and rotating the tires even if I purchased the Lifetime warranty on the new tires, I was not comfortable with this so I called around to other Firestones in the area that had my tires and Norman made sure to get me in and out with everything I needed with an extra tire for the same price as what the original place had quoted me he went above and beyond and was so very kind. this man truly cares about what he is doing and helping people.
Gail Ned
★★★★★
3 weeks ago
I arrived at Firestone about 7:00 AM. I was greeted with a smile and a warm Welcome! This made my auto needs a little easier. Mike was pleasant and very informative. I was informed of the service needed for my auto repairs. What’s very pleasing, my vehicle was ready for me to pick up by 10:00 AM. I compared the cost to that of the dealership, and it was less. Thank you Mike and the Technician! I appreciate you all. SN
