About Business
For professional Car Repair care in Sugar Land, TX, Sugar Land, look no further than Valvoline Instant Oil Change. Their team excels at delivering top-tier results for Oil change service, Auto air conditioning service, Car battery store and related Car Repair needs. Their customer-centric approach has earned them a 4.5/5 rating based on 180 pieces of feedback. They have become an integral part of the Sugar Land, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Sugar Land, Valvoline Instant Oil Change is ready to assist with your next project or repair.
Google Reviews
E A
★
☆☆☆☆
2 months ago
I have taken my vehicle to this Valvoline location exclusively for oil changes for several years. After my most recent oil change, my vehicle developed a major oil leak that required towing. The car had no oil leaks prior to this service. What was most disturbing was the response from management. The manager, Michael, advised me on multiple occasions to drive the vehicle off the lot despite an active oil leak. That is unsafe and shows a complete disregard for customer safety. When I attempted to address the issue through their claims process, it became clear the process is biased. The same store management involved in the service controls the documentation and narrative used to decide claims. I was discouraged from pursuing a claim and told verbally that it would be denied before any fair review occurred. The service documentation itself is contradictory. In one section it references a leak, yet elsewhere it states the gasket and plug were checked, sealed, and showed no issues. This alleged leak was never disclosed to me at the time of service. My entire family has used this location, and we will never return. I have since had the vehicle towed for independent repair due to safety concerns. I will be filing complaints with the Better Business Bureau and warning others in the Riverstone community. I strongly encourage anyone considering this location to read other reviews carefully, as there are multiple reports of oil leaks occurring after service at this store. Based on my experience, I cannot recommend this location. Your safety and vehicle are not worth the risk.
Adrian J Lopez
★★
☆☆☆
4 months ago
Mike and crew work very efficiently and are great but unfortunately I can’t provide full stars , and for for some odd reason they forgot to add air in my tires after I asked a few times about it , even after joking about the possibility of the air being a cost item.. I’d love to get them 5 stars but because they missed putting the air, knowing that weather temps are dropping was missed during the so called being part of the 18 point inspection?
Lil Geo
★★★★★
3 weeks ago
The valvoline on University Blvd works very fast and efficient. I recommend coming here to get your car maintenanced if you haven’t and are looking for a place. Great work guys?
Kk wilson
★★★★★
4 months ago
I stopped by Valvoline Instant Oil Change today, and Kyle was absolutely fantastic! He was friendly, professional, and made sure everything was done right. The whole team worked quickly — I was in and out in no time. It’s great to see people who genuinely care about customer service and efficiency. Thanks again, Kyle, for making the experience so smooth! I’ll definitely be coming back here for my next oil change.
Dez Q
★★★★★
4 months ago
Wonderful service at their shop. Des and Kyle got us in and out pretty quickly, it took only 15 minutes from start to finish. Chuy filled up our tires for us while we waited and they gave us some great coupons for our next visit. We will definitely be back. Thanks so much!
Ian M
★★★★★
3 months ago
So responsive, so helpful! I love these guys! Thx SO much for the pics and explanation, Kyle; you’re so patient! Had an oil-related issue and the store manager (Michael Lee) came to my house to check it out! Sure, I’m just 4 miles away, but when’s the last time ANYONE made a house call? I got cuts on a busy lunch hour; really can’t say enough good about Riverstone Valvoline. Will continue taking my car there likely forever! Go to the Riverstone Sugar Land Valvoline; you won’t be disappointed!!!
Angel Anderson
★★★★★
3 months ago
My service here is always great. It’s close to home and everyone here is knowledgeable and kind. Mike helped me this morning, and he was very pleasant. My dad recommended me to this location, and I’m glad he did. 10/10 would recommend!
Krystal Salinas
★★
☆☆☆
2 months ago
They definitely have some newer people or just don't care too much. Tried to sell me a differential service, my car doesn't have that. I asked for 5w20 the sticker said 0w20. My car takes both I wanted 5w. He questioned me 3 times. They overfilled the oil, which I mentioned. No receipt, no tire pressure check, no oil light reset. I've normally gone out of my way to come here but idk now.
Gabr Gabr
★★★★★
4 months ago
I had a great experience at Valvoline Instant Oil Change! The staff were professional, friendly, and very efficient. A special thanks to Mario and Kayle, they were incredibly kind, helpful, and made the whole process smooth and easy. It’s rare to see such great customer service these days, and they truly went above and beyond. Highly recommend this location for anyone looking for quick and reliable service!
Ralph Wiggum
★★★★★
a month ago
Great experience here, very friendly staff. Cassius was super nice and explained to me everything, I asked a lot of questions and he answered them all. I’m going to just go here for my service instead of dealerships. Very affordable!
Don Allen
★★★★★
2 years ago
These guys and gals rock! It was a cold misty day and frankly a holiday and they were open!😮 They directed me to pull into the garage they had closed and went to work taking care of not only my oil change but wiper blades repair, hood hydraulic repair, and oil change all while I sat cozy behind the wheel! Very professional, clean, and quick! Highly recommended! You will love’em! ~DA
Cigdem Yerli
★★★★★
4 months ago
Cassius and Chuy did an awesome job on my car and went above and beyond with the extra service. I highly recommend these guys to work on your vehicle. Thanks you guys for everything today. Will return soon for the rest of my vehicle services.
Chris Hunter
★★★
☆☆
2 months ago
The staff did not preform a majority of the maintenance checks they claim that did on the receipt. My 2016 Honda Odyssey does not have a sealed transmission. I informed the employee that it is both sealed. In fact I had the transmission flushed at another Valvoline in Florida last year. My tire pressure and brake fluid were not checked. The oil service light was not reset or asked about. I did not see them run a voltage check. They forgot to give me a printed receipt, I had to ask again. The staff seemed more immersed in talking about the video games they recently bought instead of talking to the customers in the bay. I've had much better service at other Valvoline locations. Probably not going to this location again.
Athena Montgomery
★★
☆☆☆
2 months ago
“15-minute instant oil change” is a joke. I arrived at 12:20 PM, didn’t get serviced until about 1:20, and didn’t leave until close to 1:45 PM. That’s over an hour wasted for something that’s supposed to be quick. There was a training employee, and to be clear he was very nice and doing his best. This is NOT on him. What is ridiculous is that he was left alone to do everything while the other bays had at least 2 employees working together. That’s poor management, plain and simple. If you know a trainee is going to slow things down, either offer proper support or tell customers upfront that they’ll be waiting over an hour. Don’t sell “instant” service when it clearly isn’t. Completely inefficient and extremely frustrating.
Lisa Earl
★★★★★
6 months ago
I visited the Sugar Land University Blvd shop for service and asked for the manager after my service was completed. I spoke with Mike and wanted to tell him that his team is doing a great job! I have been managing maintenance teams for many years, so I know what a great team looks like!
Elizabeth Grayson
★★★★★
5 months ago
After going to several oil change places in the area, this has been my go-to for several years now! Always friendly and honest. Also like that I can sit in my car the whole time. Highly recommend Valvoline Instant Oil Change in Riverstone!
zsultanmba
★★★★★
5 months ago
These guys are amazing. Very efficient and extremely friendly service. Been coming here since it opened. Highly recommend them! Keep up the good work.
Tim Tong
★★★★★
4 months ago
Car inspection. These guys normally do excellent work. Last time had transmission oil replacement, and they took time to have me slowly shift through each gear so the transmission oil can properly go through each part.
linda nguyen
★★★★★
2 months ago
Good service, came today for the second time. Kyle and Joseph helped me out, both were kind men. Pulled up at 08:04 and drove off at 08:20.
Matthew Tuckwell
★★★★★
4 months ago
They did an outstanding job charging the oil in my vehicle. The technicians were very nice and kept me informed throughout the process. I will bring all of my cars here for service.
