Firestone Complete Auto Care

Kimberly Ploucha

★☆☆☆☆

Edited a year ago

The store Manager name is Josh he is unprofessional and he’s also a liar. He’s didn’t fixed my flat tire the first time I took to him. The same day after took it half way back home I looked at the tire gauge my air in my tire from 37Lb to 25 Lb.The next day I called the store Josh answered I asked to speak to Jesse or Jamarion either one are not available so I waited until Saturday around 3 ish to get my tires fixed and hopefully they fixed it but it turns into a problem with your Store Manager. I asked him what take so long to fix my tire I have been sitting here waiting for Two and half hours already? His response was a few employees were quitting and firing so he was short handed. I understand until his technician came to me and tell me that is nothing wrong with my tires. He wants to show me the tire on the Driver side rear wheel is no issue then I came out and showed him the picture I took before I brought to the shop so I turn the wheel around he sprayed soap water on see the bubbles so I said to his technician did you see that bubbles 🫧 that is a reason why I brought it here to get it fix you should take a wheel off submerge in water so you can see if any bubbles 🫧. The technician name Samuel went to his Manager IDK what he told his manager now his manager refuse to fix it at this point I was very upset. The store Manager banned me from coming back if that the case I all my money back every penny I spent in this store. This store Manager name JOSH need to be fired.

Taishona

★★★★★

3 months ago

This was my first time at a Firestone location. I was greeted by the service manager, Jamerion. He explained everything throughly, made sure my fiance and I undserstood the process of having my vehicle checked and the steps after. I would definitely recommend this location. Knowledgeable and helpful!

Casey Siebeneicher

★☆☆☆☆

a month ago

Paid for an estimate. Was told what needed to be replaced and that estimate would follow next day. Have never received any estimate. I paid for the inspection and will have to take somewhere else for repairs. Do not recommend.

Shawn H.

★★★★★

5 months ago

An absolutely fantastic experience, all thanks to Jay! He provided exceptional customer service, keeping me updated throughout the entire process. I especially appreciated his thoroughness and effective communication in dealing with the insurance company. The entire team was great, but Jay went above and beyond. Highly recommend this Pearland Firestone location.

Pat Wiley

★★★☆☆

Edited 5 months ago

Took 2004 Avalon to Firestone (FS) for a lifetime alignment, oil change (with coupon) and "travel check". They claimed $5000 in repairs were needed and couldn't do the alignment, but did charge about $100 for the synthetic oil change. We had a mechanic in Houston look over the car thoroughly a few months before the visit to FS., so the next day we got another mechanic to do estimates that showed there wasn't much to repair. We are grateful for the comprehensive exam Firestone printed out for us to give to the new mechanic. There is still an issue with fully redeeming the FS coupon and I'm emailing Firestone to find out why. An oil change and alignment should have been a much easier endeavor.

Che Mcc

★★★★★

4 months ago

I love coming to this Firestone! I had more problems than anticipated and they were very understanding and worked with me. Karen and Mike are amazing! Thank you so much for making my day so much better. I def recommend!

Amanda Nech

★★★★★

3 months ago

I’ve had nothing but terrible experiences with Firestone , until a friend of the family referred me to this location & I must say this one has definitely changed my mind about Firestones!! They were very helpful from start to finish, the advisor answered all of my questions in depth. I was able to understand in terms of someone to whom isn’t familiar around the mechanics of cars . Thank you to the entire staff . You will see me again for my vehicle’s maintenance needs .

Joseph Journet

★★★★★

3 months ago

I took my car to the Firestone for a problem that I could not figure out. The technician assured me that they would do their best to find the problem and fix it in a timely manner. I've been taking my rental cars to many different shops for years, and I can honestly say this is the best service I've ever received. The employee ( Mike Y.) was very professional, and kept me informed during the entire process. I will definitely make this the Firestone location for all my future automobile issues. I am really satisfied with the service... 👍

Chris Pettitt

★★★★★

5 months ago

I went into the store unannounced and without an appointment. Was looking for tires. I was greeted with a warm welcome by several FS employees at the entry lobby. I described my need for new tires and the staff took the time to show me options and to share their recommendations and advice. After deciding on a path forward (based on price, availability, convenience), they rushed an order of tires to be brought from another store and were able to get me services within two hours. They kept in touch during the delivery period and the service period, always making sure I knew what to expect in terms of timing for completion. I was very happy with the outcome of the work as well. I really was impressed with everyone from the store manager to the lead tech, Jose. The young lady at the front kiosk was really nice as well.

Cherae McC

★☆☆☆☆

2 months ago

Would not recommend. After giving a glowing review not even 24 hours later I had so many issues with the vehicle. To the point now where I'd rather go by a new one. Mind you I just had diagnostics done on the vehicle, but since taking it to Firestone it has been a nightmare and Firestone does not honor their agreements. The employees act clueless even if they were the ones you spoke to and that previously worked on the vehicle smh. Do not take your vehicle here!!!

Dae Roquemore

★★★★★

a month ago

Every time I visit the Pearland I leave completely satisfied with both customer experience and service done to my vehicle. These guys take care of every single time without fail and I appreciate you all whole heartedly. Thank you for your hard work, it doesn’t go unnoticed

Adrian Munoz

★★★★★

4 months ago

Firestone has officially become the home for both personal and company truck maintenance. Every visit, they treat my vehicle with the TLC it needs, and they always greet you with a smile , even first thing in the morning when most people aren’t even awake yet. What I really appreciate is how they work with you. They’ll find the best deals in town, they’re honest, and they’re not scared to tell you straight if something is better handled somewhere else. That kind of integrity is rare. Great service. Great team. They’ve earned my business.

Toni Godard

★★★★★

a month ago

The service I received was professional and efficient. The staff was willing to here my concerns about the importance of my time schedule. They quickly installed my tires in less than a hour to make sure I could meet my schedule for that day. Everyone was courteous and professional.

Kenneth Morris

★★★★★

a month ago

I called in to inquire about cv axles and the store manager Michael was absolutely awesome with his customer service. He educated me on what I thought the issue was and even gave me advice to help diagnose my issue so I wouldn’t be chasing my tail. Overall, I was very pleased with his customer service and we need more guys like him.

Jennifer Johnson

★☆☆☆☆

a month ago

Do not trust these "big" auto shops!!! All they want to do is take your money. I took my car to Firestone because it was making some weird noises when turning and a knocking sound. Figured it was something to do with the power steering. Firestone did a diagnostic and determined that my rack and pinion was broken. The quote to get the parts replaced plus labor was about $2000. I took my vehicle to another mechanic for a second opinion. The 2nd mechanic confirmed that the rack and pinion are NOT broken, nothing wrong with them. The only thing he saw was a leak in the power steering reservoir. Total to replace that and the 2 hoses plus labor is $230.

Mark & Jeanette Sheler

★★★★★

3 months ago

Quality performance, quality service, and knowledgeable. From the very beginning when I called to ask about tires, Jay was very kind and answered all of my questions. The tire I was focused on wasn't being sold anymore, so they offered a newer and better tire. They matched prices too, and took my car right in upon arrival. I added an inspection, and they were quick and informative. This business also offers other services for your vehicles, so they're worth a try if you need something done on your car/truck. Awesome service and people.. Highly suggest them. :-)

Eva Hernandez

★★★★★

2 months ago

From the moment I walked in, I was welcomed. The atmosphere was great! The place inside was clean , the ladies bathroom was very clean. They diagnosed my car and told me what was needed. The mechanic did a great job. I left my car thinking that it will be all day however it was sooner than expected. I will definitely come back and recommend to my family. The manager was great!