About Business
Firestone Complete Auto Care brings expert Car Repair solutions to the local community in Littleton, CO, Highlands Ranch. From Tire shop, Auto air conditioning service, Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Littleton, CO appreciate their attention to detail, leading to a consistent 4.1/5 rating from 185 reviewers. By focusing on the specific requirements of the Littleton, CO area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Littleton, CO and beyond.
Google Reviews
Carrie Earle
★★★★★
2 months ago
Excellent service and customer service !! Very much appreciated and they took care of my flat do me ! Wonderful experience
Douglas Sutton
★★★★
☆
7 months ago
I had my brakes replaced at Firestone for about $530 and intended to use the $100 off brake replacement coupon from your website. Instead, the advisor applied a $150 card promotion ($75 in-store, $75 prepaid later) and said only one offer could be used. When I asked about the 5% off benefit for paying with the Firestone Mastercard, I was told that also could not be combined. Nowhere in the in-store advertising does it state that the 5% cannot be stacked—it is presented as an automatic benefit. Learning about this only at checkout is misleading. Customers should know up front if they must choose between promotions or the card benefit. Better clarification about either the 5% discount or the $100 coupon be applied as promised, along with clearer disclosure upfront going forward.
Olivia Salazar
★★★★★
8 months ago
the customer service here is always solid. the staff is very professional and helpful! you can tell they care about their customers. definitely a reliable spot if you’re looking for good service. Arturo specifically always ensures my alignment is on point!
Kyle Simpson
★
☆☆☆☆
10 months ago
The waiting room and service writers seem very professional. However I went in for an alignment and tire rotation. I was returned with a vehicle with a steering wheel centered at 10 o’clock and no tire rotation. I have a scratch on one wheel and that wheel was in the same spot after paying for a rotation. I would highly consider going somewhere else or at least watch them work on your car. I have zero confidence in having any work done here on my car.
Veronica Hill
★★★★★
5 months ago
Thank you for fixing the alignment after getting one yesterday at the highlands ranch location and it was still off. Appreciate you squeezing us in on a busy day and getting us taken care of for our cross country road trip
Kimberly Winegard
★★★★★
8 months ago
Alex is the absolute best! He listens to customers needs and strives to give the best customer experience. Based on his interactions with his team members, you can tell instantly that he takes pride in everyone’s overall experience. He made sure that my vehicle went in on time and talked through the cost and process before even taking my keys to ensure there were no surprises. Great experience!
Abe Suderman
★★★★★
2 months ago
I thought that I needed to replace my battery but the technician did a complete check and determined the battery health at 92%. Thanks for the good news.
Zach Kaiser
★★★★★
a month ago
Colin was excellent to work with. Came across very knowledgeable, helped me with all of my questions, and got down to the nitty gritty of the work.
Steven Wick
★★★★★
5 months ago
Hit a screw on my way home one evening and left my vehicle in the parking lot and dropped my keys in the dropbox. Within an hour of the store opening I got a call my tire was patched and I could pick it up. Absolute stellar service and wouldn't recommend anywhere else!
Andy Nunez
★★★★★
3 weeks ago
The technician Arturo killed it doing an alignment on my 2018 type r, recommend this dude to anybody. Will be comin back
J D
★★★★★
3 years ago
I had some new shoes installed on my Subie. Purchased through Tire Rack and had everything delivered here. I was in and out within 45 minutes on a Friday evening. Daniella was great and super helpful. Great experience! I'm loving my new set up. Thanks guys!
B Patterson
★★★★★
2 months ago
These gentlemen were wonderful Will and Jonathan went above and beyond to help me with my car I drive a 2000 Toyota Camry and I needed an inspection my car is a little old. They were honest with me addressed my concerns and we're very professional thanks guys I will be returning to this location!!
Karma Chameleon
★★★★★
6 months ago
The crew at Firestone was incredible! They helped me expedite the oil change and new tires that I was required to take care of before returning the car to the Hertz rental office. I had limited time, but Will, Collin and the rest of the shop crew went above and beyond to help me out! Extremely grateful for their service!
Jessica Wheeler
★
☆☆☆☆
5 months ago
I would give zero stars if I could. They had my car for four days for diagnostics and submitting claim to the warranty company that they have a contract with. There was zero communication from them the entire time with me having to call for updates and every time I called I was given conflicting information. On day two we were promised that we would be updated the next morning. Went the entire day with no call from anyone. finally on day four ( after us having to call) they decided that they were unable to complete the work that needed to be done and basically just said come get your vehicle. They seem to have no concept of customer service . I am extremely understanding of the fact that everyone is busy and shortstaffed however, it’s unacceptable to leave someone without a vehicle for four days and offer no answers as to the status. Being nice gets you absolutely nowhere , only once you become rude and frustrated with the situation , then someone takes you seriously.
Kiersten Betterton
★
☆☆☆☆
5 months ago
We have been coming here for years and normally have a great experience. My husband took our CRV in for a regular oil change and tire rotation and alignment, and they broke one of our lug nut studs completely off. They did mention it to us, but then wanted to charge us (a ridiculous amount) to repair it. My husband spent over two hours trying to remove the stud so he can replace it himself. Since they over torque the lug nuts it makes this extra difficult and inconvenient. Really disappointed. Maybe another location will be better?
Candice Ferguson
★★★★★
3 weeks ago
I love firestone! I went to this location for breaks and rotors and oil change. Took about 2 hrs. Great deals and prices! Great people!
Amber Daniels
★★★★★
a month ago
The lifetime alignment is best deal ever! Plus for 10 bucks they did an extra inspection to let me know if my frame was messed up any from the pothole i hit. Wonderful friendly team.
Jaiden P (C0SM1C)
★★★★★
a month ago
I had purchased aftermarket tire valve-caps for my 2021 Blazer. (I know, I know) The two on the back tires molded/fused to the tire valve and I could NOT get them off or add air to my tires for months. The technician was great, kind and informative - Came up to me and gave me the old valves, explained what he did and it was just a nice gesture and interaction that you don't get much of anymore these days. Will at the front counter that got me squared away with scheduling, payment and suggestions for upcoming maintenance, was very kind, pleasant and helpful as well. Had a good conversation - You just get a good vibe from the guy - He seems to genuinely care - Rare these days. Thank you Firestone - I did not get the Technicians name but as always, shoutout to Colin and Will that I have talked to the most. Thank you for your kindness, knowledge and educating me. Always coming back to Firestone South Broadway
James Taylor
★
☆☆☆☆
5 months ago
Brought vehicle in to correct an alignment issue with my vehicle pulling to the passenger side that a Houston store didn't seem to fix. Was told it would be 30-45min to complete the alignment. 1hr 15min later my vehicle was ready. I didn't notice it until I got home, but there was a greasy/oily handprint left on the B pillar, picture attached I had purchased the lifetime alignment, so at least I didn't have to pay again for this 2nd alignment. But my vehicle still pulls to the passenger side, so I guess I have to find another Firestone to have them look at it for a 3rd time.
Heather M
★★★★★
2 weeks ago
On the way to meet my family to see my kid play in his basketball playoff game, I was so bummed to discover I had a flat tire in my 9 month old car. I carefully drove down the street desperately looking for a repair shop early on a Saturday. I always trust Firestone to do good work, so I searched for the closest shop. I was not disappointed. Colin got me in within 5-10 minutes of my pulling in unannounced. I was nervous about the prospect of having to buy 2-4 new tires since my car is an AWD, but within about 30 minutes, I was told it was just a repair and that they’d have it done soon. Wow! Less than an hour from arrival, I was on my way again and for less than the cost of a nice meal. I am so grateful to Colin and the guys at the shop for making my day so much better. Moral of the story: 1. Don’t miss going along with your family for early games (even if you are not a morning person) and 2. When you are in a bind with your vehicle, go to the Firestone near Broadway and Mineral in Littleton. They’ll take good care of you!
