Firestone Complete Auto Care

Allison Humbert

★★★★★

6 months ago

I've been coming here for a while, and the service has always been great. But today was really exceptional. Kevin took care of me today, and his customer service is truly above and beyond. I needed new tires and new control arms because my bushings were in really bad shape. Kevin walked me through all the tire options and showed me each one. He found me more affordable, comparable tires to the ones I was originally looking at. Kevin explained how they would still give me everything I was wanting in the new tires. This went so far with me because it made me feel like he wasn't trying to upcharge me but was genuinely concerned for what I needed. I'm still pretty new to the area, and I don't have my car-savvy brother around to help me with this stuff now. Kevin's patience and consideration for my budget and needs made me feel very cared for and like I wasn't going to get taken advantage of. For me, that is the best way to keep customers coming back. For the control arms, they quoted me on the work for this a while ago, but I was dragging my feet while looking into other options. Alec let me know that the price had gone up since we last spoke, but he would honor the original quote for me. Again, this was just a huge gesture for me. Thank you guys for looking out for me and keeping my car safe for the road! I really appreciate you!

Andrew Steele

★☆☆☆☆

5 months ago

Got charged 120 for an oil change that took the 5 mechanics working in there an hour and a half and they never told me what oil they put it there which was supposed to be fully synthetic but later told me I had to change it again after 3 thousand miles which does not add up. Complete rip off and stay far far away from this place and go to valvoline or anywhere else.

Danielle Lugo

★★★★★

8 months ago

It is impossible to find an inspection at a reasonable time without having to drop the vehicle off, or take time off from work or other projects. This firestone location hooked me up with a convenient appointment time, didn't take forever, and did not push product on me upon inspection like so many other places do including my own dealership. They were super friendly as well. I would go here again, two thumbs up!

Tom Dadey

★★★★★

a month ago

Alec and Team did a great job! From tire options, to service to completing ahead of schedule!

Stephanie Odom

★★★★★

9 months ago

Made an appointment online for an oil change and break service. After they did an assessment I got an email of what also needed fixing to prevent future problems. Was called up and everything was explained to me from what was wrong with this additional part and the potential issues it can cause to how long everything will take and how much it will cost. All together top notch customer care. Happy I came to this location!

David Radley

★★★★★

7 months ago

The staff got my vehicle in at the last minute, late on a Saturday afternoon, for the repair. Price was fair and the job was done quickly. Very happy.

Alissa C

★☆☆☆☆

9 months ago

I was told I needed a whole new exhaust leak and the cost would be $3,500. Bad vibes. I’ve read other reviews and I realized that this might not be a good place to bring your car. They said I also needed new spark plugs, but had those done 3 months ago…. Yeah…. Not buying it…

Flivr

★☆☆☆☆

8 months ago

DO NOT TAKE YOUR CAR HERE!!!! I took my car in for brake work, and not only did they quote me almost 2x what other shops do, they tried to upcharge me for a control arm, which had been replaced recently. The second i took my car out of firestone, there was a horrible noise. When i took it to a different shop, they told me someone had tried to take my control arm off (NEW WITH 3k MILES ON THEM) and spun a bolt holding it on. Now the arm needs to be replaced. Scammers and pathetic people.

Sandra Greco

★★★★★

Edited 4 months ago

Alec is always excellent as well as the mechanics. They work very hard and they explain everything. They keep you posted as to what is immediate and what you will need at another appointment. I have been at this location for years and would not go anywhere else!! Brad also assisted me and he was through, respectful and knowledgeable.

Debora Vargas

★★★★★

a year ago

The service was phenomenal. I loved the pictures provided with the report. Very helpful with answering all my questions and getting me in for an appointment on the same day. I had my car back within about 3 hours of dropping it off.

Zach Wiedeman

★★★★★

a year ago

Purchased a set of snow tires and rims for my Mazda3 through Tire Rack to be delivered and installed here. Alec was very helpful in setting up/confirming my appointment, gave me a very reasonable quote for the installation, and ended up having my vehicle ready ahead of time. Extra props as he seemed to be the only one working the lobby with a lot of busy phones. Shop was clean and comfortable and is in walking distance of a bunch of stores and places to eat if you need something to do while you wait. Will definitely be recommending them in the future!

Eric Rogers

★★★★★

3 months ago

They reserved tires for us and had us in the next day. I waited less than 2 hours.

Pamela Hartsell

★★★★★

a year ago

Everything from the moment I stopped in to schedule my vehicle for work to the moment I picked it up, everything went so smooth. I received a phone call to go over what was needed, why and the cost. Then I got a follow-up call to let me know my vehicle was ready. I appreciate the transparency and honesty that I was shown. Thanks for taking such great care of me.

Hao Tian

★★★★★

10 months ago

Efficient and friendly service. I made an appointment online and received confirmation email in 1 hour. Their waiting area is quite large and comfortable, I stayed for 1 hour and everything is done.

Justin Silver

★☆☆☆☆

7 months ago

Charged me $500 for fixing my AC and it still doesn’t work. Brought it back and they found out the part that needs to be fixed can only be fixed by the dealer and they wouldn’t return me the money, I do not recommend going here they will scam you.

Joel Curinga

★★★★★

3 months ago

The fellas get me in quickly and are always honest about what’s going on with your vehicle

Ron Hawkins

★★★★★

9 months ago

The staff informed me what they were going to do for me and approximately how long it would take. Everything was done in a timely manner at the price they provided in the estimate. I was also notified of a discount that i wasn't aware of.