Firestone Complete Auto Care

christialy Cabezudo

★★★★★

3 months ago

I highly recommend this location! Everyone was super friendly from the moment I walked in. I explained my situation from the Cortez location, and they were more than happy to help me out. They made sure my alignment was covered under warranty and even put my splash pad on for free! At the Cortez location, they wanted to charge me an extra $50 even though I was told over the phone it would be free. I highly recommend this location and suggest staying far, far away from the Cortez location!

Faith W.

★★★★★

6 months ago

I had an excellent experience at Firestone! From the moment I arrived, Alex, the manager, made sure everything was handled smoothly and professionally. He took the time to explain the details, answered all of my questions, and made me feel confident about the service being done. Mark, the technician, did an outstanding job on my vehicle. He was thorough, knowledgeable, and efficient, and I could tell he really cares about the quality of his work. My car runs better than ever thanks to him. It’s rare these days to find a team that combines skill, honesty, and great customer service, but Alex and Mark truly deliver. I will definitely be coming back and highly recommend this Firestone location to anyone who wants reliable service and peace of mind.

John Booth

★★★★★

4 months ago

⭐⭐⭐⭐⭐ Exceptional Honesty and Lightning-Fast Service! I recently took my car to Firestone for a tricky sensor replacement, and I couldn't be happier with the experience. From the start, the level of transparency was outstanding. Jake was the main person I interacted with, and he deserves major recognition. He clearly explained *why* the sensor needed replacement, what the exact cost would be, and gave me an honest timeframe. There was no pressure for unnecessary services, which immediately earned my trust. What truly impressed me was the speed of the service. They got the part, installed the new sensor, and had my car ready much quicker than I anticipated. The honesty combined with the quick turnaround made this the most stress-free auto repair I've ever had. If you need fast, reliable, and honest service, ask for Jake at Firestone. They’ve absolutely earned my business for all future maintenance and repairs.

Sea Witch

★★★★★

2 months ago

I was returning home from errands when my battery light indicator came on my dashboard. I thought I had plenty of time to take care of this but within 10 minutes of the warning light, my vehicle began to shudder as I tried to accelerate after sitting at a stop light. That was clear to me that my alternator was shot, and I needed to find a service garage quickly. Fortunately, I was close to the Spring Hill, Firestone Tire and Service Garage. Orlando saw me pull in and assured me that they will get me up and running, safely again. I needed a new alternator and battery, and Orlando had his team work on my vehicle immediately. Since my Honda Pilot was already on the lift being worked on, I had the coolant and brake fluids flushed and replaced. I cannot say thank you enough for how quickly they were able to get to my emergency, do the work and then get me safely back on the road again, despite a busy garage. From an old lady’s perspective, I must share that the service bay area was so clean and spotless you could have eaten off it. That tells me that Orlando and Firestone take pride in this location.

Jake Davie

★★★★★

3 months ago

Best experience I have ever had fixing my car! Orlando Ortiz is THE MAN. He was very knowledgeable about cars with his 30 years experience in mechanical work. Not only did him and his team do a great job but the service was very FAST (2 hours for new rotors, brake pads, etc.) The deals they have are also very generous so don’t expect to over pay for anything here. Just wanted to leave a review (which I never do) because the exceptional service is definitely a game changer and deserves recognition. I will for sure be back if my car ever has problems again! 🚗 ➡️ 🏎️ 👍

Zach

★★★★★

3 months ago

Firestone is awesome! This location is reliable, quick, and has great prices. Customer service is top notch. Orlando was kind and respectful, helped me understand my car’s needs, and only recommended what my car needed. Thank you!

Gina Marino

★★★★★

3 months ago

Orlando is an outstanding service manager. He communicated clearly, treated my vehicle with real care, and made sure everything was handled the right way from start to finish. I truly appreciate his professionalism and the smooth, positive experience he provided.

joe allison

★★★★★

2 months ago

Got me right in when nobody else would this day, replaced 2 tires for me and got me on my way! They helped me out once before on a tire mavis repaired and ruined repairing it a few years ago. Its hard for me to trust shops (I owned a speed shop for years before retiring and now a snow bird here in Fl) so Im kinda picky on how things should be done.. but this firestone does a great job, sent my uncle here as well last year for some work on his truck and they did a great job, not the cheapest but they do quality work.

Karl Seghorn

★★★★★

a month ago

Have used them for different services several times and have has always had an excellent experience. Honest, fast, and reasonably priced. Highly recommend!

Lori Colbert

★★★★★

4 months ago

Went in to this store with no appointment and the service manager Orlando was able to squeeze my car in and get all of its issues fixed with no problems. Orlando went above and beyond to make sure that I understood what needed to be fixed and what should be fixed. I will definitely be taking my car back there again. He was very knowledgeable and very friendly and helpful as was all of the staff. They did not do high pressure sales tactics which I found to be a relief. Orlando took the time to explain without making me feel like I was a fish out of water when it comes to car mechanics. Definitely give him and his crew 5 out of 5 stars 🌟🌟

CORINA MONGUE

★★★★★

2 months ago

Very professional shop, took some tires and rims I purchased up there for evaluation about going on my vehicle. They were honest and told me the specific tires would make my truck sound noisy. They didn’t try to sell me anything which I appreciated. They looked over my current tires and suggested an alignment judging by the wear on them. Even though I did not need their services this time, I have used them before and have always been happy.

Jonah Le

★★★★★

6 months ago

This Firestone location provides excellent service all around. The staff is friendly, professional, and always goes the extra mile to make sure customers are taken care of. Alex, the manager, keeps everything running smoothly, and Mark, the technician, is AMAZING. I always feel confident bringing my car here knowing it’s in good hands. Highly recommend this location for reliable and trustworthy service

Thomas Lubertowicz

★★★★★

5 months ago

Jake at Spring Hill Firestone was FANTASTIC. I was visiting family in Florida and stranded with a flat tire. Jake was courteous and professional from the minute I walked in and handled my repair promptly. I was on my way within no time. I would definitely recommend this location to Everyone. Thank you Jake and Firestone.

Brad Waldman

★★★★☆

3 weeks ago

The rep that helped me was on top of everything and did what he could to make the experience a good one. Prices are too high for services being performed in my opinion.

Ryan T

★★★★★

6 months ago

Came in for an oil change and alignment, the mechanics found and showed me the oil pan that needed replacement. The mechanics were fast, the price was reasonable, the right parts were ordered, even the torque was done to spec. I usually go to shops for the warranty, but the service was beyond exceptional.

Dan R

★★★★★

4 months ago

They saved me at 2pm on a Saturday. Needed a wheel balance after a bit of trail driving followed by a 75mph trip on the highway I lost all the weights on my wheel. Firestone got my wheel balanced and my vehicle back on the road in time for another highway trip later today!

Kizmet

★★★★★

3 months ago

As a non-car person, I am glad I was able to get some expertise knowledge from Orlando. Was very helpful finding the parts I needed. Will recommend to friends and family.