Firestone Complete Auto Care

sherrie christensen

★★★★★

a month ago

I brought my car in late, dead battery. They were super friendly and didn't give me any grief about bringing it in so late. I left my car over night and was called as soon as they got it done. It was a really great experience would definitely recommend .

April McCullough

★★★★★

a month ago

Came in to get my car inspected to see what I needed done. Aaron helped me out with the pricing and what is needed to be done. Good man, thanks Aaron I appreciate you. This location is the only one I’ll go too. The staff is friendly and nice.

Geraldo Sandoval

★☆☆☆☆

2 months ago

I just had a horrendous experience at Firestone. I brought my vehicle in for a second opinion(pep boys told me i needed to replace my timing chain). Firestone employee connected their computer, and their recommendation was to replace some cam position sensors. They replaced the sensors, but then the vehicle wouldn't even start.( I never had any issues starting the vehicle, my problem was the vehicle ran really rough. Lots of shaking and would barely go 30 m/h). Then they tell me i need to replace the timing chain, which was my original diagnosis from pepboys. They left my vehicle in a worse condition than I brought it in. I feel like i shouldn't have had to pay for someone else's misdiagnosis. Unfortunately, they said if i didnt at least cover the parts that were replaced, they would just remove them. Problem with that is several of the old parts they removed broke upon removal, so that wasn't a realistic option to take the new stuff out because that would leave my vehicle without those parts. Now I have a vehicle that doesn't even run. This has been the worst experience Ive ever had trying to get a vehicle fixed. I also now have to pay for my vehicle to get towed back to my house. I would give negative stars if possible.

Simon Stebbing

★☆☆☆☆

6 months ago

Used to go here when the old manager, William, worked here. He would do an excellent job and only recommend what was needed. Came in a little ago and found out the he had left and was replaced by someone with much less experience and it showed. Came in for a 5000 mile check and was told I needed replacement wipers (that I had personally changed 3 months ago) the battery level was 'critical' and needed replacement and they could do it for $300, (it was still at 100% and there were no issues) as well as all the usual items you'd see for quick money grabs from a questionable garage. Went through the checklist they sent me as well as photos and 90% of it was based on "cars age/time since last replaced" and the photos of the battery could have been from any car due to it being so blurry with no identifiable information. Would not recommend taking any car to this specific Firestone.

Wilfredo Perez

★★★★★

a month ago

The gentleman, that took care of me was very nice and friendly. He listened and he was very knowledgeable. I want to say thank you to him, and into Firestone for having a person like him at the counter.

Michael Alosa

★★☆☆☆

7 months ago

My car is 13 years old and is in really good shape considering. I went in for an oil change and the check-engine light was on. I asked them to investigate. I was then immediately charged $117 for the "full diagnostic" which I was told would not be a cost applied to anything they found. I almost said no thank you and left, and in all honestly I should have, but just out of curiosity I agreed to the insane cost for a full diagnostic. A few hours later I get a call informing me that about $2000 worth of work was being recommended for my vehicle. All the classic nonsensical mechanic cliches came out...cabin filters, fuel injection cleansing, replace spark plugs, clean this, purge that...it all reeked of suspicious behavior and I denied it all and said just change my oil. After getting my car back, I went to my main mechanic on the other side of town (which in hindsight I should've just made the time to do in the first place). I told him what happened and gave him the literal shopping list of BS that Firestone said I needed. Within a few hours my main mechanic called me to say that none of that stuff was needed. The check engine light had originally come on because my oil was REALLY low and that was it. I was charged nothing and picked up my car with the satisfaction that the shop I've gone to for over 10 years is honest, and this Firestone only looks out for the corporation and not the consumer. If you have any needs that are basic, ordinary, run-of-the-mill, etc...then this shop is probably fine. If it's REAL work you need do NOT go here. They will try and rip you off.

Denise Figueroa

★★★★★

a month ago

Showed up last minute right before closing time for a flat tire I caught after work and they were able to get me in and out, Aaron and his guys were extremely helpful and patient with me . Thank you guys sooooo much ! Awesome work and timing .

Leann L

★★★★★

4 months ago

I was in need of a new alternator and they were able to get it done for me the same day mine quit working. Mike in the shop already had my work order written up by the time I limped my car in. Highly recommend this service center!

Michael Holley

★★★★★

Edited 3 weeks ago

Store Assistant Manager Aaron is a very professional person who aims to help customers with their auto issues and save them money in doing so, Great Man.

Samson Sheets

★☆☆☆☆

5 months ago

Every time i have taken my vehicles to this firestone they do the equivalent of a bandaid on whatever issue my vehicle may have, to include failing to measure oil level properly after doing an oil change. Most recently and against my advice, my grandmother had them replace her windshield wipers. Upon the next rain storm, her wiper flew off of her vehicle. She returned to have them replace the wiper again, this time accompanied by me. After they attempted to install the new wiper, they said it wouldnt fit. They are rainx wipers, which are sold as universally compatible with any make or model vehicle. They failed to read the directions. I wouldnt recommend taking a bicycle here, much less your personal vehicle.

Taylar Boutte

★★★★★

5 months ago

Mike is such a compassionate and knowledgeable person! He even stayed late so that I could get my car that same day. This is my favorite Firestone in the area.

Brian Rivers

★★★★★

8 months ago

Glenn was fantastic! I had to leave my car overnight due to a flat tire. I called the store the next morning. And in a short period of time he had my vehicle ready. Which was greatly appreciated. Due to the fact that I had to drive back to Jacksonville from Orlando. He was knowledgeable and professional. Which truly stands out in this day and age. Thanks again Glenn!

Fet page

★☆☆☆☆

a year ago

William who calls himself "the Batman" is a snake. He will try to replace everything on your car even though you don't need it. He charged my girlfriend for a new car battery and then did not replace the battery. Check the date on your battery and make sure this Firestone actually replaces your battery. He will take advantage of you in your time of need. Watch for fake positive reviews on this site. (You can tell by the names)

Cherise Horton

★★★★★

6 months ago

Aaron was a very polite and was very professional. The way he explained my issue and the resolution, was easy to understand. He went the extra mile and I will certainly be back because of his impeccable service.

Ivelisse Rodriguez

★★★★★

a month ago

Came to Firestone for a tire change and Aaron was very helpful and he got the job done quick thank you Aaron

Mark Arak

★★★★★

8 months ago

I met Glenn for the first time ..he greeted me and spent time listening to my vehicle story . He said he was manager there five months and he’s a welcome change . Everything was done properly and , as understaffed as they were, my vehicle was ready on time Thursday afternoon. I had an excellent experience at your Hoffner location. Your manager is “top notch “

Brynne Teaken

★★★★★

a month ago

Aaron in the front was extremely helpful and friendly. I made an appt online and dropped car off at about 830 and had it back by 1130. They took great care and I will definitely be going there again if need be in the future. Best experience I've had any firestone in orlando!