Firestone Complete Auto Care

Nicole Ciesinski

★★★★★

3 weeks ago

Rogis and the team at Firestone in Federal Hill were extremely professional, swift and helpful in getting my car fixed. As a woman, I feel very comfortable at this shop and that I can trust them to be transparent with me about charges and needed repairs. Highly recommend!

Drew Gagnon

★★★★★

a month ago

The front desk people were very informed and respectful. I dropped my car off for a battery replacement and was able to pick up my car completed within 3 hours. A bit pricey but still saved a good amount compared to the estimate I received from Goodyear

Olivia Goughan

★★★★★

a month ago

This was my 2nd time at this Firestone location and both times have been such a great experience. They are quick, do a great job, and extremely affordable - especially for a grad student! Rogies helped me out both times and was really great. Will be back should I have any future needs!

Matias Lee

★★★☆☆

2 months ago

I needed to get a new set of tires for my 2012 Honda Fit. It’s an old car with a smaller set of tires than the average car, and I previously went to a previous Firestone store that were really helpful and able to direct me to this store since they saw that this store had the set of tires I needed. Rob helped me out and he was able to quickly set me up, but I felt a little off putting to have him try to get me to sign up for a credit card after I told him that I did not want to get one. I wanted to see what I was paying for so taking a look at the invoice I was trying to see what I was paying for, and I felt like Rob was just frustrated with me as he explained the itemized invoice. I paid the deposit and then they would say that they would possibly be able to get the work done today if not definitely by tomorrow. I was glad to hear that they were able to get the work done quickly. Next day I call them in the morning and I ask if they finished, and they say it would be done by roughly by 12 which was great news. The got the work done a little later like 1:30 which was also great. I realized that I didn’t need the Road Hazard Protection plan that they provided based on my car insurance, and I asked to remove it, and the manager was quite upset with my wanting to remove this, and I just again felt belittled by me asking to remove the protection plan. Overall the customer service here was poor and felt a little bit manipulative again the reason for the 3 stars since the service and quick turnaround time was effective.

Jaquan Roberts

★★★★★

3 months ago

Rob and V were amazing—definitely transparent and extremely helpful. I had issues with my coolant system during a busy holiday time, and they made sure my car was seen, the parts were ordered, and the job was completed expeditiously. If you walk into Firestone, ASK FOR V and Rob. Thank you again for your help! I will be returning if anything goes wrong with my vehicle, and I highly recommend this Firestone for any work you may need.

sam sadler

★★★★☆

2 months ago

I got an Oil Change, the wait was extra long - I think they only had one person working. The guy at the front (Rodger) was great! He was very informative and honest about the whole process. I would return again maybe not on a Sunday though.

Danny McCrea

★★★★★

3 weeks ago

Roger and Rob made it the smoothest process. They’re seriously awesome at their jobs, I’ll definitely be coming here again any time my car needs work done.

Bekie Nwela

★★★★★

5 months ago

Great customer service at this location! Thank you for providing quick and efficient service to car in a short notice. I was distraught with a flare tire in the Baltimore and I had an emergency on the other side of town. Robert was compassionate and assisted me speedily within an hour. I left satisfied with a brand new tire and satisfied with an exceptional customer service

Robby Kalland

★★★★★

2 months ago

They were extremely helpful and went above and beyond to provide assistance and great service. They stayed open 10 minutes after closing time on Christmas Eve (Wednesday) to get me checked in as I got towed to the shop after breaking down. They identified the problem with my engine and fixed it quickly on Friday, allowing me to get back on the road that afternoon.

Kathleen Silverstein

★★★★★

5 months ago

I was really happy. The guys here are really thoughtful. Really think about your issues and how best to solve your problems the most economically. I trusted them. Some places you feel like they are taking advantage of you - especially if you are a female. But I feel like they were super respectful, explained things in layman terms but not condescending. I felt the price was right and they would have worked with him to fix any situation. I worked in the office while they were working on my car and I heard them taking customer calls and wow, I was impressed with the way they responded to their customers. They should both get raises. Great guys. 10.2.25 (8 am) I didn't catch their names but they were lovely. Thanks for a great experience.

Yaakov Kaplan

★★★★★

a month ago

Had a nail in my tire and a busy day ahead. They got me in and out quickly at a reasonable price. Nice people and quick service is the best I can ask for.

Gabs Whelan

★★★★★

a month ago

First time coming here and it was great! I came in about five mins after they closed (oops). Rob was super helpful and nice, he took the time to help me with my car and truly cared! Will be coming back here for any future needs!!

Wilhemenia King

★★★★★

2 months ago

Rod my new friend helped me out. He got me a guy to do my transmission and his professionalism and customer service is on point. Ty so much for the great service. I will return

Inelda Chinchilla

★★★★★

3 months ago

Rob was exceptional—extremely helpful and courteous. I experienced a tire blowout while traveling from Jersy and located Firestone. The service provided was excellent, and Rob was notably helpful, with customer service rated at a perfect 100 out of 100.

Aaron Belman

★★★★★

3 months ago

Roger has helped me out twice now with the same car. He remembered exactly what was going on and was incredibly patient with my questions and thoughtful with what I was requesting, all while mentioning when upcoming sales to help save a buck. He also serves as the epitome of customer service, as well as all of the guys in the shop.

Annie Brinkley

★★★★★

3 months ago

Rob was awesome- he helped me quickly and is dedicated to customer satisfaction. He saw me right away and quickly diagnosed the issue. Will definitely take my car back here!

Ian Reucroft

★★★★★

a month ago

The clips holding my splash guard came off. Rogies and James got me in and out in about half an hour and even let me take a look at the undercarriage while the car was up. They popped new clips in free of charge. Quick and painless!