About Business
Firestone Complete Auto Care is a highly-reputable Car Repair service provider based in Kingsport, TN. Firestone Complete Auto Care covers all facets of the Car Repair industry, with a focus on Tire shop, Auto air conditioning service, Auto repair shop. With over 384 reviews and an average rating of 4.1/5, Firestone Complete Auto Care is a trusted name in the industry. Their presence in Kingsport, TN ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Luke Ernst
★★★★★
3 months ago
Great customer care from a great team! It was a Sunday and we had two flats in a matter of a couple hours. They helped us out and got us going quick.
Michael Houser
★★
☆☆☆
a month ago
Stood there waiting for over 20 minutes before I was waited on then the guy told me they could look at it but couldn’t fix it the same day because they were super busy but two bays were open and one of the mechanics was just sitting on his phone so I went to the one on stone dr and I’m glad I did same day fix and better atmosphere
Kimberly Wisecarver
★★★★★
4 months ago
staff at this firestone have always been great to me and my partner and they have helped us out many times! we will always use this firestone for our needs! they also have very reasonable prices and our wait has never been unreasonable!
Chris Bowman
★★★★★
2 months ago
Went in for a new set of tires and tie rod replacement. So far I am pleased with the service. Johnny at the front desk was very friendly and got me took care of.
Amanda Taylor
★★★★★
5 months ago
The ONLY place we go to for alignments and tires! The staff at this location are very knowledgeable, and always do a great job. They've always went above and beyond to take care of us and our Jeep! Unbeatable prices and exceptional service! 10/10 Recommend!!
Christian Grondin
★★★★★
5 months ago
Michael Wood is a great rep that worked with me to get my car in and my tire patched. He made me feel welcome and like a regular, even though I think it may have been my first time in the store. I was in and out of there in under and hour, and plan to come here for future car maintenance needs!
Tonya McMichael
★★★★★
2 months ago
They were able to get my son's car in on the same day I called them. I live in another state and they were very helpful and courteous and repaired items on my son's car the same day. Michael was extremely helpful!
Roger Good
★
☆☆☆☆
3 months ago
I went in for tires which went well. I knew I needed some front end work and the staff pointed it out to me. I thought while the car is there I will let Firestone fix the issue. I was then told both rear axles needed to be replaced. I was not aware of any problems with them but I said go ahead with that too. After driving the car for about a week and a half I noticed oil in a water puddle at work. I took it to my regular mechanic and he pointed out the C clips were missing and the axle was moving back and forth so the oil was leaking out. Also one of the cv boots was torn. He also added oil in the differential so I could take it back to Firestone. Firestone did correct the issue with the axles. But I now have a noise in my rear end. They stated there was oil in the differential when I brought it to them so it could not have damaged the pinion gears. I told them my mechanic added oil. To get it here. They did not want to admit the differential damage came from the loss of oil. I have photos and a receipt where I paid for the oil to be added so I could take the car back to them. I have never had any complaints with buying tires at Firestone, but lesson learned letting them do other work on my car. I wished I would have just stuck with the tires. So buyer beware with Firestone!
Sammy Brooks
★★★★★
Edited 2 months ago
Staff is very nice. Employees are very knowledgeable. They get you in at your appointment time. Don’t make you wait forever while doing the service. Lounge is comfortable. When you go there ask for Mike, he is so helpful and knowledgeable!!! I wouldn’t think of going anywhere else, love this place. I highly highly recommend Firestone on West Center St.
Thomas Smith
★★★★★
3 months ago
The employees are beyond kind and actively search for the best deal for the customer, while still delivering a quality product. The pre-service courtesy check of the engine bay saved me from potential issues with my coolant system, so I am beyond grateful.
dana haskins
★★★★★
3 weeks ago
Jonny cucaz and his crew are very friendly and professional. They had my car in and out in a fast amount of time. I highly recommend there business.
Chris Brown
★
☆☆☆☆
Edited 3 weeks ago
Dont buy tires from this company. The manager himself sold me a set of tires and didn't tell me there was no warranty. We'll 2 weeks later the wife got a hole and to fix the tire will cost more then the entire set I bought. Then when I complained the manager tried to have me arrested. The company is horrible they will screw you over. Dont ever use Firestone
Brittany
★
☆☆☆☆
3 weeks ago
If I could give this 0 stars I would. Took my car here to get the ac checked out where I was quoted over 3k and told I’d need a whole new ac system. Took it for a second opinion at a smaller shop and was told all it needed was Freon. It’s been working great ever since. Do not take your car here unless you’re trying to get scammed. Highly disappointing
Frank G.
★★★★★
5 months ago
Just stopped by Firestone for an oil change and had an awesome experience. The service was quick, the staff was friendly, and everything was done right the first time. Big shout-out to Johnny — super helpful and easy to talk to. He made sure everything went smoothly and really took care of me. You can tell he cares about his customers and runs a great team. Definitely recommend this Firestone if you want honest, fast, and reliable service!
Kristian Faith
★★★★★
a month ago
Amazing! Michael Wood did an absolutely amazing job! He gave us options on tires along with all details needed to make us feel comfortable with selecting our tires! We bought a full set and they got them put on in no time spite being super busy and non stop. Michael was multitasking away with multiple customers to ensure everyone was taken care of! He killed it in this shop today! Very committed!
Vance Anderson
★★★★★
a month ago
Mike and his team always fix my car right the first time. Their technicians always take pride in what they do. I've never been disappointed by the work of Steve Sims and Steve Langford. Upfront, Mike's customer service team are super friendly. Especially service manager Johnny. He smiles at everyone!
Ashley Brumitt
★★★★★
a month ago
I arrived here thinking I was going to pay out a lot for a battery I was told was testing low from the dealer. Only to find out it wasn’t my battery it was my key fob. The gentlemen I dealt with (I apologize I didn’t get their names) were fantastic. They told me my battery was fine and it was my key fob. I was so relieved. They were so pleasant and helpful. I would recommend anyone needing their car serviced to check them out they are stand up guys.
Lei Aloha
★★★★★
6 months ago
We take both of our vehicles here and have gotten our tires, brakes, & oil changes done. Good customer service and they stand behind their work. Service Advisors Michael & Johnny are great to work with. Comfortable waiting area with free coffee & hot chocolate. Highly recommended!
Jason Davis
★★★★★
2 weeks ago
My car broke down nearby on a Sunday afternoon while I was traveling and still several hours from home. Jacob and Michael managed to get me in, and got me back on the road, despite the issue being much more complex than we originally thought. They were exceptionally friendly, helpful, and it was obvious they genuinely cared about helping me get home that day. Highly recommend dealing with these guys. Thank you!
Nathan Doss
★★★★★
2 months ago
My partner and I came in with bad shaking, weird noises, and a really stressful situation—she had to get back to Knoxville and we didn’t have much money to work with. We were worried something was seriously wrong. Michael was awesome, he listened, explained everything clearly, and didn’t pressure us. Jacob found the issue fast: a broken belt in one of the tires that could’ve been dangerous. They got us in and out within an hour, so much quicker than we expected and helped us make the best choice we could afford. We left very relieved knowing the car was safe. Really grateful for how they treated us and the service they gave us. Very much appreciated.
