Firestone Complete Auto Care

Ashley Brumitt

★★★★★

a month ago

I arrived here thinking I was going to pay out a lot for a battery I was told was testing low from the dealer. Only to find out it wasn’t my battery it was my key fob. The gentlemen I dealt with (I apologize I didn’t get their names) were fantastic. They told me my battery was fine and it was my key fob. I was so relieved. They were so pleasant and helpful. I would recommend anyone needing their car serviced to check them out they are stand up guys.

Vance Anderson

★★★★★

a month ago

Mike and his team always fix my car right the first time. Their technicians always take pride in what they do. I've never been disappointed by the work of Steve Sims and Steve Langford. Upfront, Mike's customer service team are super friendly. Especially service manager Johnny. He smiles at everyone!

Kristian Faith

★★★★★

a month ago

Amazing! Michael Wood did an absolutely amazing job! He gave us options on tires along with all details needed to make us feel comfortable with selecting our tires! We bought a full set and they got them put on in no time spite being super busy and non stop. Michael was multitasking away with multiple customers to ensure everyone was taken care of! He killed it in this shop today! Very committed!

Frank G.

★★★★★

5 months ago

Just stopped by Firestone for an oil change and had an awesome experience. The service was quick, the staff was friendly, and everything was done right the first time. Big shout-out to Johnny — super helpful and easy to talk to. He made sure everything went smoothly and really took care of me. You can tell he cares about his customers and runs a great team. Definitely recommend this Firestone if you want honest, fast, and reliable service!

Brittany

★☆☆☆☆

3 weeks ago

If I could give this 0 stars I would. Took my car here to get the ac checked out where I was quoted over 3k and told I’d need a whole new ac system. Took it for a second opinion at a smaller shop and was told all it needed was Freon. It’s been working great ever since. Do not take your car here unless you’re trying to get scammed. Highly disappointing

Chris Brown

★☆☆☆☆

Edited 3 weeks ago

Dont buy tires from this company. The manager himself sold me a set of tires and didn't tell me there was no warranty. We'll 2 weeks later the wife got a hole and to fix the tire will cost more then the entire set I bought. Then when I complained the manager tried to have me arrested. The company is horrible they will screw you over. Dont ever use Firestone

dana haskins

★★★★★

3 weeks ago

Jonny cucaz and his crew are very friendly and professional. They had my car in and out in a fast amount of time. I highly recommend there business.

Thomas Smith

★★★★★

3 months ago

The employees are beyond kind and actively search for the best deal for the customer, while still delivering a quality product. The pre-service courtesy check of the engine bay saved me from potential issues with my coolant system, so I am beyond grateful.

Sammy Brooks

★★★★★

Edited 2 months ago

Staff is very nice. Employees are very knowledgeable. They get you in at your appointment time. Don’t make you wait forever while doing the service. Lounge is comfortable. When you go there ask for Mike, he is so helpful and knowledgeable!!! I wouldn’t think of going anywhere else, love this place. I highly highly recommend Firestone on West Center St.

Roger Good

★☆☆☆☆

3 months ago

I went in for tires which went well. I knew I needed some front end work and the staff pointed it out to me. I thought while the car is there I will let Firestone fix the issue. I was then told both rear axles needed to be replaced. I was not aware of any problems with them but I said go ahead with that too. After driving the car for about a week and a half I noticed oil in a water puddle at work. I took it to my regular mechanic and he pointed out the C clips were missing and the axle was moving back and forth so the oil was leaking out. Also one of the cv boots was torn. He also added oil in the differential so I could take it back to Firestone. Firestone did correct the issue with the axles. But I now have a noise in my rear end. They stated there was oil in the differential when I brought it to them so it could not have damaged the pinion gears. I told them my mechanic added oil. To get it here. They did not want to admit the differential damage came from the loss of oil. I have photos and a receipt where I paid for the oil to be added so I could take the car back to them. I have never had any complaints with buying tires at Firestone, but lesson learned letting them do other work on my car. I wished I would have just stuck with the tires. So buyer beware with Firestone!

Tonya McMichael

★★★★★

2 months ago

They were able to get my son's car in on the same day I called them. I live in another state and they were very helpful and courteous and repaired items on my son's car the same day. Michael was extremely helpful!

Christian Grondin

★★★★★

5 months ago

Michael Wood is a great rep that worked with me to get my car in and my tire patched. He made me feel welcome and like a regular, even though I think it may have been my first time in the store. I was in and out of there in under and hour, and plan to come here for future car maintenance needs!

Amanda Taylor

★★★★★

5 months ago

The ONLY place we go to for alignments and tires! The staff at this location are very knowledgeable, and always do a great job. They've always went above and beyond to take care of us and our Jeep! Unbeatable prices and exceptional service! 10/10 Recommend!!

Chris Bowman

★★★★★

2 months ago

Went in for a new set of tires and tie rod replacement. So far I am pleased with the service. Johnny at the front desk was very friendly and got me took care of.

Kimberly Wisecarver

★★★★★

4 months ago

staff at this firestone have always been great to me and my partner and they have helped us out many times! we will always use this firestone for our needs! they also have very reasonable prices and our wait has never been unreasonable!

Michael Houser

★★☆☆☆

a month ago

Stood there waiting for over 20 minutes before I was waited on then the guy told me they could look at it but couldn’t fix it the same day because they were super busy but two bays were open and one of the mechanics was just sitting on his phone so I went to the one on stone dr and I’m glad I did same day fix and better atmosphere

Luke Ernst

★★★★★

3 months ago

Great customer care from a great team! It was a Sunday and we had two flats in a matter of a couple hours. They helped us out and got us going quick.