About Business
Residents of Little Rock, AR, Little Rock have long trusted Firestone Complete Auto Care for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto air conditioning service, Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.5/5 rating with 290 reviews. Throughout Little Rock, and particularly in Little Rock, AR, Firestone Complete Auto Care is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Firestone Complete Auto Care for any Car Repair inquiries or to schedule a visit to their Little Rock, AR facility.
Google Reviews
Rachel Faulkner
★★★★★
2 months ago
Great Family atmosphere! Mr. Glen is Very detailed, always concerned that you are well informed on any issues with your vehicle. Mr. Calvin will always be my Tech every visit. Very detailed, always checking to make sure the customer is OK I the waiting could be a little longer. My vehicle runs super smooth now!!
Darren Reeves
★★★★★
a month ago
Able to schedule appt. Elizabeth was so friendly and helpful. Glen has taken good care of all my family vehicles.
MJ
★★★★★
5 months ago
Great experience overall! Needed to get my car battery replaced and was able to set up an appointment the same day I called. They were kind enough to go get the battery I needed from a local shop before I arrived as well. I had significant calcification on my old battery but it only took them about an hour to complete everything. They even automatically applied coupons at the register without me having to ask and my total was exactly the same as what I was quoted over the phone, no hidden fees. If I have any other car concerns, I’ll certainly be back!
John Harvill
★★★★★
4 months ago
Had an awesome experience with Firestone! We showed up in a pinch with a flat tire, and their team jumped right in to help us out. Everyone was professional, fast, and genuinely kind. They got us back on the road much quicker than expected, and the whole process was stress-free. Really appreciate their customer service and willingness to help on short notice. Highly recommend this location!
K Will
★★★★★
2 months ago
I came into the store near closing time and very irritated and frustrated. Thanks to Juan for helping me in a very stressful time and changing the way my day ended. If I could leave more than 5 stars I definitely would. Not many young people are helpful, respectful, and professional but Juan changed my outlook on that too because it’s still some that are! I hope the company knows how much of an asset he is! Value those type of workers! Invest in them!
Olivia Bryant
★★★★★
2 months ago
I’ve been coming here since I moved to Little Rock, and I truly appreciate the excellent service they provide for both of my cars. They communicate clearly and handle upset customers with such respect and understanding, which means a lot to me.
Leona Mukasa
★★★★★
3 weeks ago
This is one of my favorite locations always exceptional customer service. They get me in and out quickly and just really great employees he put this location.
Elizabeth Newbern
★★★★
☆
4 months ago
I've been coming to Firestone for autocare for a while. The service is good and the staff are friendly. The only thing I don't always enjoy is their tendency to push service upgrades after inspections. I always appreciate them catching issues, like a nail in the tire, and noting other things that might need to be done, but I often feel pressure to make on the spot decisions. That said, they always do a good job and I'm always happy with the level of service and care they take through the process.
Whitley Holt
★
☆☆☆☆
4 months ago
I was given an estimate of 1hour based on 2 people ahead of me. One of the two people left because they couldn’t find her lugnut key, and my car was not worked on next. I assume because of the 8AM appointment that arrived. They finished the appointment up, next thing you know, the lady returned informing them the lugnut key was there all along. & what do you know? They expedite her car before mine. Of which, is quite understandable since I overheard her state she arrived before the store opened. But, what’s crazy is how the store has the inability to triage situations that enter the shop. I simply needed my tire checked for a nail or something & they could’ve let me know if I’d have to wait for repair in the event it wasn’t a simple plug. So, I waited 2 hours for a 20 minute fix. Because that’s how long it took to fix my tire. Of which, I wasn’t formally told what was wrong. He just asked me if I had a FS card w/o assessing the fact I had hazard protection. He blamed it on me for not telling him, but at that point I felt entire experience lacked proper communication so I expected to be communicated with before trying to charge me. He apologized for being rude in the end, but this is yet and still my experience and time spent.
Felicia Martin
★★★★★
4 months ago
Chris at the Cantrell location was amazing. I needed my car battery changed today. The first freezing day of the year since I'd not replaced it in a while and he said he would get me in and out in a hurry. The other locations I called said may be tomorrow which I can't do. I definitely recommend this location and ask for Chris
Celise Chandler
★
☆☆☆☆
4 months ago
3 hours later. Getting tires. HAD a doctor appointment that was missed after being told several times, "almost done." Its just tires! Only 2 other customers in waiting. 5 employess in bay, 2 inside. If you have all day and nothing else to do but sit, this is the place to be! The tires that were put on are NOT the tires that were specifically asked for! No one is in a hurry nor cares that youre from out of town & cant leave your vehicle. 😡 Ridiculous!
Anna McCaig
★★★★★
4 months ago
Best experience I’ve had with my vehicle! Very friendly workers and quick turnaround! Got oil changed, tires, and alignment! 10/10 would recommend!
Edna Lowe
★★★★★
3 months ago
Great service and the staff was very friendly! I didn’t have a long wait.
Shelley Humphrey
★★★★★
4 months ago
I have been coming to Firestone for years, since I was a little girl with my dad. We started at the North Little Rock store with Paul. I now go to the Cantrell store, which has the most fantastic staff and very efficient employees. I really appreciate them.
Miranda Miner
★★★★★
5 months ago
I have come here twice, and they’re always very thorough and cost conscious, which is very important to me in the current economy. They usually have morning appointments available, and they’re always very polite!! They’re very reliable and knowledgeable.
A Nelson
★★★★★
2 months ago
I came here bc the Firestone on Rodney Parham did not have a tech and I had an appt today. Cantrell location was kind enough to assist me and explain to me my issue. Thanks Juan. He was awesome.
A H
★★★★
☆
3 months ago
The Cantrell Firestone is so pleasant clean friendly and always have coffee ready. The Firestone downtown 3rd Chester is terrible always dirty no coffee/water no decorations 😢 on wall it looks like no one cares; look like a condemn building 😕 WOW what a difference in the two stores. So sad and depressing. One store gets everything and the other store gets nothing! Thank you for your service and for reading my concerns. Be safe 🙏
Rekaela Rowe
★★★★★
3 months ago
The customer service was excellent and they worked with getting me scheduled on the same day as I've gotten new tires. My sevice was an alignment done.
Mike Wilson
★★★★★
2 months ago
Very courteous and reasonable about repairs, went in and was quoted all the work before anything was done and easy to schedule an appointment for that repair. Honest about what needs to be repaired.
Mason Wilder
★★★★★
3 months ago
After getting the run around from another local Firestone, the folks on Cantrell took care of me. I had a work car with a faulty tire coming out of the Thanksgiving holiday, and the day before a work trip. They squeezed me into the end of their day and got me road ready. Very appreciative!
