Firestone Complete Auto Care

Alice Chang

★★★★☆

2 months ago

Went in for oil change. Staff was friendly and quick to check-in. Called me when vehicle was ready and did not pressure sell me over the phone but did give me a printed list of recommendations when I picked up. I appreciated that. Docked 1 point for price. $91 for full synthetic after $25 discount seemed high to me.

Sophia Garcia

★★★★★

3 weeks ago

Tim is the Best!! He's the Go-To guy whenever I'm there. Customer service is excellent and they check everything. Great team of guys that keeps everything running smoothly great on my old school whip.

Ruth Najar

★★★★★

2 weeks ago

I took my car to another mechanic shop, an they did a mess with my car, I took my car with out an appointment to my Southland Firestone shop and Tim, went out of his way to help me. He texted me abs called me to understand, what was wrong with my car, with videos, photos etc. Firestone team repaired my car and it runs like never before. Tim it’s the MEN ! I’m a happy client and that’s why I have been taking my personal cars and company vehicles to get repairs and tires done for over 6 years now. Thank you Firestone and and thank you Tim

Zakiya Carey

★★★★★

3 months ago

I had a great experience at Firestone at Southland Mall. The customer service was excellent—Tim was patient, respectful, and took the time to explain things clearly without rushing me. Tim was also very understanding and worked with me on pricing, which I really appreciated. It made a stressful situation much easier. I definitely recommend this location for anyone looking for honest service and great customer care.

Karen Jackeline Sanchez

★★★★★

3 months ago

Everyone at the shop was very friendly and welcoming. Xavier Is the clerk that helped me and he went above and beyond. I came in here with a tire in mind, and it was the wrong type for my car. He walked me through the process of choosing the correct tire and explained it to me. I don’t know anything about tires, so I very much appreciated his help, effort and diligence. Keep up the good work.

Rachel

★★★★★

4 months ago

Julio, the store manager, is a very professional hard working man. He is very attentive to customers needs and has a unique skill set where he is also able to diagnose a problem, explaining to the customer in layman's terms, easy for the customer to understand. Despite me getting two parking tickets in one day, Julio made my day when he was able to take me in right before closing to fix a simple problem on my car. Im definitely satisfied with the customer service and quick thinking that he and his team of skilled technicians have provided.

GG Cipresso

★★★★★

3 months ago

Pedro and the other Latino gentlemen working the counter gave great customer service. I was on the San Mateo bridge today when my oil light came on at 5% . I immediately called this Firestone and asked what was the likelihood that I could get my oil change and tire rotation . I wasn’t very hopeful, considering it was already 3 o’clock in the afternoon. But I was told to go ahead and bring it in. I dropped it off and did a little bit of Christmas shopping in the mall. It was done in about an hour and a half. Thank you again for accommodating my last-minute request!!

Chris T.

★★★★★

2 months ago

I came in last minute with a nail in my tire. Knowing how difficult it would be to get an approval from hertz to replace the tire they advised me to call. Luckily it all worked out but I would not has been back on the road within 45 mins if it was not for their help. Kindness and patience always win for me. Thanks guys!!!

gazi mahatab

★★★★★

3 months ago

I went to Firestone in Hayward for a wheel alignment, and they did the job properly even without an appointment. The service was quick, efficient, and professional. I didn’t have to wait long, and everything was handled smoothly. Overall, a very good experience and great service.

JM S

★☆☆☆☆

4 months ago

Manager (Julio) here needs a mental evaluation....Well after visiting this store I have to say these high ratings are very fake. If my review does not get posted this will prove it is true. The Manager Julio made it very clear to me he hated working for Firestone, did not want to help with any type of service , information and couldn't wait to go home. After being rude and was called on it. He gladly gave his name and more than welcomed his nasty behavior be reported. I'm not sure who any of these positive ratings are coming from because they are not true . You have to wait the entire day to get your car back just to find it was never fixed. You ask for the Manager and the best they can do is give you a Manager who could care less about customer service which clearly describes Julio. Lazy, rude, no manners and is lacking any class at all. If you want the true reviews go to yelp and read all the reviews with one star and that will give you a true idea of what you are really dealing with. These five star reviews are completely fake. Firestone you need to send in secret shoppers to see what kind of management you are offering. Anything written positive about Julio is complete joke, he is the complete opposite and is scaring your customers away. I have been spreading the word to never go to Firestone especially the Hayward location all because of Julio. There you go Julio the bad review you are begging and longing for and exactly what you deserve.

travis felts

★★★★★

a month ago

Hats off to Pedro and Tim for getting me taken care of. They both identified what my issues were and had it fixed promptly. My Cadillac was done in a couple of hours. Very satisfied customer here!!!!!

Reza Khorami

★★★★★

2 months ago

Fast, reliable, and consistent. The shop is great from my Honda Accord to the F-250 they service them all. Thank you for your good work.

S!lverback73

★★★★★

10 months ago

I just want to give a five star rating to Luis N. He is very professional and kind he always takes care of my needs when I show up with my vehicles. Please recognize Mr Luis N. for his services.

Sonya Saavedra

★★★★★

a month ago

Davion was amazing and super kind! I greatly appreciated his assistance in taking care of me when my low tire pressure light turned on. Thank you so much Davion!

Ian Morales

★★★★★

3 months ago

I came in for an alignment and Pedro was super helpful in helping getting it done and actually made a recommendation to obtain the lifetime wheel alignment as it made more sense. I appreciated his help as I had other questions and he didn’t skip a beat and helped me with everything I needed.

Yose Ibarra

★★★★★

2 months ago

Walid and Tim were amazing helping me get my tire repaired. Their customer service was great, super informative and helpful. Thank you once again!

Ericka Wilcox

★★★★★

4 months ago

Everytime my car has had an emergency service needed Firestone has been right there to assist me and get me back on the road. Everyone at the location is super helpful, knowledgeable and friendly. And it’s 1 mile from my house so I’ll always come to them for my automotive needs.