Firestone Complete Auto Care

Sonya Saavedra

★★★★★

a month ago

Davion was amazing and super kind! I greatly appreciated his assistance in taking care of me when my low tire pressure light turned on. Thank you so much Davion!

S!lverback73

★★★★★

10 months ago

I just want to give a five star rating to Luis N. He is very professional and kind he always takes care of my needs when I show up with my vehicles. Please recognize Mr Luis N. for his services.

Reza Khorami

★★★★★

2 months ago

Fast, reliable, and consistent. The shop is great from my Honda Accord to the F-250 they service them all. Thank you for your good work.

travis felts

★★★★★

a month ago

Hats off to Pedro and Tim for getting me taken care of. They both identified what my issues were and had it fixed promptly. My Cadillac was done in a couple of hours. Very satisfied customer here!!!!!

JM S

★☆☆☆☆

4 months ago

Manager (Julio) here needs a mental evaluation....Well after visiting this store I have to say these high ratings are very fake. If my review does not get posted this will prove it is true. The Manager Julio made it very clear to me he hated working for Firestone, did not want to help with any type of service , information and couldn't wait to go home. After being rude and was called on it. He gladly gave his name and more than welcomed his nasty behavior be reported. I'm not sure who any of these positive ratings are coming from because they are not true . You have to wait the entire day to get your car back just to find it was never fixed. You ask for the Manager and the best they can do is give you a Manager who could care less about customer service which clearly describes Julio. Lazy, rude, no manners and is lacking any class at all. If you want the true reviews go to yelp and read all the reviews with one star and that will give you a true idea of what you are really dealing with. These five star reviews are completely fake. Firestone you need to send in secret shoppers to see what kind of management you are offering. Anything written positive about Julio is complete joke, he is the complete opposite and is scaring your customers away. I have been spreading the word to never go to Firestone especially the Hayward location all because of Julio. There you go Julio the bad review you are begging and longing for and exactly what you deserve.

gazi mahatab

★★★★★

3 months ago

I went to Firestone in Hayward for a wheel alignment, and they did the job properly even without an appointment. The service was quick, efficient, and professional. I didn’t have to wait long, and everything was handled smoothly. Overall, a very good experience and great service.

Chris T.

★★★★★

2 months ago

I came in last minute with a nail in my tire. Knowing how difficult it would be to get an approval from hertz to replace the tire they advised me to call. Luckily it all worked out but I would not has been back on the road within 45 mins if it was not for their help. Kindness and patience always win for me. Thanks guys!!!

GG Cipresso

★★★★★

3 months ago

Pedro and the other Latino gentlemen working the counter gave great customer service. I was on the San Mateo bridge today when my oil light came on at 5% . I immediately called this Firestone and asked what was the likelihood that I could get my oil change and tire rotation . I wasn’t very hopeful, considering it was already 3 o’clock in the afternoon. But I was told to go ahead and bring it in. I dropped it off and did a little bit of Christmas shopping in the mall. It was done in about an hour and a half. Thank you again for accommodating my last-minute request!!

Rachel

★★★★★

4 months ago

Julio, the store manager, is a very professional hard working man. He is very attentive to customers needs and has a unique skill set where he is also able to diagnose a problem, explaining to the customer in layman's terms, easy for the customer to understand. Despite me getting two parking tickets in one day, Julio made my day when he was able to take me in right before closing to fix a simple problem on my car. Im definitely satisfied with the customer service and quick thinking that he and his team of skilled technicians have provided.

Karen Jackeline Sanchez

★★★★★

3 months ago

Everyone at the shop was very friendly and welcoming. Xavier Is the clerk that helped me and he went above and beyond. I came in here with a tire in mind, and it was the wrong type for my car. He walked me through the process of choosing the correct tire and explained it to me. I don’t know anything about tires, so I very much appreciated his help, effort and diligence. Keep up the good work.

Zakiya Carey

★★★★★

3 months ago

I had a great experience at Firestone at Southland Mall. The customer service was excellent—Tim was patient, respectful, and took the time to explain things clearly without rushing me. Tim was also very understanding and worked with me on pricing, which I really appreciated. It made a stressful situation much easier. I definitely recommend this location for anyone looking for honest service and great customer care.

Ruth Najar

★★★★★

2 weeks ago

I took my car to another mechanic shop, an they did a mess with my car, I took my car with out an appointment to my Southland Firestone shop and Tim, went out of his way to help me. He texted me abs called me to understand, what was wrong with my car, with videos, photos etc. Firestone team repaired my car and it runs like never before. Tim it’s the MEN ! I’m a happy client and that’s why I have been taking my personal cars and company vehicles to get repairs and tires done for over 6 years now. Thank you Firestone and and thank you Tim

Sophia Garcia

★★★★★

3 weeks ago

Tim is the Best!! He's the Go-To guy whenever I'm there. Customer service is excellent and they check everything. Great team of guys that keeps everything running smoothly great on my old school whip.

Alice Chang

★★★★☆

2 months ago

Went in for oil change. Staff was friendly and quick to check-in. Called me when vehicle was ready and did not pressure sell me over the phone but did give me a printed list of recommendations when I picked up. I appreciated that. Docked 1 point for price. $91 for full synthetic after $25 discount seemed high to me.

Charlotte Fonua

★★★★★

8 months ago

Shout out to Tim and the crew! Their work and the way they taken care of your wheels! They put the tender love and care into your cars or transportation! They are the best in the west. I had some issues with my car and took care of it. I’m so appreciative of their services!

Rose Robinson

★★★★★

2 months ago

I’ve had several issues with low tires and nails over the past few months, and every time I come in, the team is incredibly helpful. They take care of the problem quickly so I can still make it to my appointments on time. Scheduling appointments is always easy, and I really appreciate having the Firestone card as an option when unexpected service pops up and I don’t have the cash on hand. Every visit has been smooth, the service is reliable, and I never have to worry about the quality of the work. Thank you for consistently taking great care of me.

S K

★★★★★

2 months ago

Awesome to hear! 😊 Sounds like you had a great experience with the tire and alignment service! The manager's discount and nice attitude definitely added to it. Thanks for the love - hope your ride's feeling smooth now! 🚗💨 Would you mind if I tweaked the review a bit to make it sound more natural? Here's a possible 5-star review: "Amazing service! Got my tire and alignment done, and they killed it. Manager was super nice and threw in a sweet discount. Definitely a 5-star experience - would recommend!"