About Business
For professional Car Repair care in Fredericksburg, VA, Fredericksburg, look no further than Firestone Complete Auto Care. Their team excels at delivering top-tier results for Tire shop, Auto air conditioning service, Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.0/5 rating based on 356 pieces of feedback. They have become an integral part of the Fredericksburg, VA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Fredericksburg, Firestone Complete Auto Care is ready to assist with your next project or repair.
Google Reviews
Toney Smith
★★★★★
2 months ago
Tony at Firestone Auto & Tire is truly exceptional. From the moment I arrived, he was professional, knowledgeable, and completely focused on making sure my vehicle was taken care of the right way. He explained everything clearly, answered all of my questions with patience, and never tried to rush or upsell unnecessary services. His customer service is top-tier — friendly, honest, and dependable. You can tell he takes pride in his work and genuinely cares about keeping customers safe on the road. My car was serviced quickly and done correctly the first time. If you want someone who treats you with respect and provides top-quality service, ask for Tony. Highly recommend him and will definitely be returning.
Stephen Shanks Jr
★★★★★
a month ago
I’ve been to several Firestone locations locally and in different states, and this one was by far the best experience overall. The team was upfront, honest, reasonable with pricing, and very knowledgeable. They were also very efficient — the service was completed quickly, and they took the time to show me the before and after results, which I really appreciated. At no point did they try to upsell me or pressure me into replacing anything unnecessary. I’ve tried other Firestone locations in the area, but this will definitely be my go-to moving forward.
Dave Adair
★★★★★
2 months ago
Jason was an incredible ambassador for the brand. As the owner of several businesses, I congratulate the owner on having such incredible representation. He handled multiple customers at once and made all feel special and heard. Helped me specifically with a nail in sidewall on a rental. Handled all the communication with Enterprise so it was easy peasy! great store and over heard several customers saying similar about the store and Jason while i waited in seating area. well done.
Denise Nicols
★★★★★
3 months ago
I HIGHLY recommend the 2708 Fall Hill Ave, Fredericksburg, VA location, they are truly THE BEST! The store manager Tony B provides stellar customer service and is extremely helpful and knowledgeable. He listens to your needs and concerns and will go the extra mile to take care of your concerns. Anytime my Honda HRV needed servicing, he made sure I was taken care of. Five stars every time!
Noah Eakins
★★★★★
4 months ago
I recently went to Firestone to have my brakes and rotors checked, and Mark provided outstanding service! He was professional, honest, and took the time to explain everything clearly. I really appreciated that he didn’t try to upsell unnecessary work — just gave me straightforward advice about what needed attention and what was still in good shape. The inspection was quick, and I left feeling confident about the condition of my car. Thanks, Mark, for your great customer service and expertise! I’ll definitely be coming back and recommending you to others.
Laura Curtis
★★★★★
2 months ago
Debbie is kind and honest. She keeps me coming back with her stellar customer service and support to keep me on the road. I haven't had a problem she couldn't get solved. The most knowledgeable woman I know when it comes to cars. Thanks for being a cornerstone of our community. You are the best part of Firestone DEBBIE!
Genesis Houston
★★★★★
2 months ago
Mark was very helpful to me and his customer service is great. He was very honest with me and got my car fixed quickly. He was able to accommodate me, for the parts I needed to have my car back within a few hours. Request mark for your services !
Zankar Rashia
★★★★★
2 months ago
I came here to get my new used car inspected. Mark did an awesome job and was very helpful. He gave me some great pointers. I would love to come back here for other services.
Vanessa Jones
★★★★★
3 months ago
The staff was absolutely wonderful at taking my car in promptly and they were very accommodating. I got a much better price in comparison to two other shops for my brake pads/rotors, too. I appreciate them a ton!
Tonya Macedo
★★★★★
4 months ago
Tony and the team at Firestone were absolutely fantastic on fixing my engine misfire. When my car had issues on a Sunday morning, his team was quick to diagnose the issue, and were able to get my car fixed up and back on the road within a few hours. They were extremely communicative and informative through the whole process. I would definitely come back for more service and highly recommend.
Nori Maki
★★★★★
Edited a month ago
Service was excellent, informative and quick. Firestone at the Fall Hill location always treats me with respect. The customer service is fantastic and the labor on my car is top notch. Customer services is always very approachable. I will continue to come to this specific location as long as this type of service continues.
Miles LeVere
★★★★★
3 months ago
Mark did an excellent job taking care of my brake service needs and even found a coupon for me to make it cheaper. Jason provided excellent customer service during the checkout process. Shout out to both for making everything easy
Harmony
★★★★★
3 months ago
I give Mark 10 💫 if I could. He has great customer service and made sure the job got done in a timely manner. Overall, he has a bubbly, warm welcome when you come in Firestone, I love that it makes me feel like I chose the right place to be. Continue to be great, you will bring lots more customers in store.
Jean Kennedy
★★★★★
5 months ago
I was given $10 off of my invoice to submit a 5 star review at the time of payment. I was treated well and in a timely fashion so I can justify this rating. I scheduled my service appointment ahead of time online. After being checked in, my service was performed as requested. As is typical for some auto service businesses, there were additional service recommendations. My two were based upon an observation for one and solely upon my vehicle’s mileage for the second. I always question the criteria for the recommended services in order to make educated decisions as they are pricey.
Nangialai Khalid
★
☆☆☆☆
2 months ago
Purchased tires couple months ago for my car with the warranty. Today went to fix my flat tire, and they charged and said, we have no warranty. At least be honest at the time when selling your product.
Tiffanie Vorkapich
★★★★★
4 months ago
Just had the best customer experience today at Firestone. Mark Jackson went above and beyond in assisting me with my car issues. From the best resolution and also keeping me updated on the status. If you want to be taken care of like family, come here and ask for Mark. The whole team was a pleasure as well with their continued customer service.
Kenna R
★★★★★
4 months ago
Mark at the front desks took my information down for my work vehicle to get an oil change; told me it could possibly take them a few hours due to other services at the time but was able to get it taken care of within 30 minutes after my arrival. Great service as always! Big thanks to all the staff at Firestone for their great work!!
David Muir
★★★★★
4 months ago
I've been going to Firestone for several years. Tony the store manager is very professional and knowledgeable. He takes the time to explain results from vehicle inspection and breaks down what needs to be done. I feel very comfortable with Firestone and will continue to have all my vehicles serviced here and recommend to family and friends.
Antwan Jackson
★★★★★
4 months ago
Stopped by Firestone to get a price on tires and ran into a friendly face. Mark was there. Good guy. Gave me 3 different options on tires. Will gladly return to get them on another day.
Sasha
★★★★★
Edited 4 months ago
Today was my third time visiting this particular, Firestone location within two weeks. The first time I had happened to break down right outside of Firestone . Miss Debbie assisted me at the desk and stuck it out with me and my kids for the three hours or so we were there as they so graciously fit me in . Today I had to bring my car in because she was in need of some maintenance ASAP. Tony told me to come on in as soon as I could and they’ll see what they could do for me. Walking in I saw miss debbie ( who I didn’t see at my second visit so I was happy to see her familiar face !) at the desk and she greeted me with a welcome back ! When it came to financing she offered me the Firestone card and explained all the charges thoroughly and made me feel confident in the amount of money I was about to spend to get my car back into good shape . The Firestone team at this location have been A-1 every time . Thank you kindly !
