About Business
Conveniently located in Concord, NC, Firestone Complete Auto Care has established a strong presence in the Car Repair market. They have specialized expertise in Tire shop, Auto air conditioning service, Auto repair shop, making them a top-choice Car Repair specialist in Concord. Backed by 391 satisfied customers, they currently hold a prestigious 3.9/5 star status on our platform. They take pride in serving the diverse needs of Concord, NC residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Firestone Complete Auto Care is the go-to destination for quality and service in Concord, NC.
Google Reviews
Seth Johnson
★★★★★
4 months ago
Once again, Tim and his team took awesome care of me. I called in for 4 new tires. Tim said he had in stock what I needed and I could come in and he'd get me taken care of. This location i On Concord Mills Blvd is my 'Go To' 💯 percent of the time. I've been coming to this location for over 13 years...always took care of my automobiles.
Marisa Bazemore
★★★★★
2 weeks ago
I’ve been bringing my vehicles here for a while now, and I can honestly say the consistency of the positive service keeps me coming back. They are always transparent about what needs to be done and what can wait, which I really appreciate as a customer. I have to give a special shoutout to Tim who is an absolute gem. He’s incredibly knowledgeable and explains everything in a way that’s easy to understand without ever making you feel pressured. He’s always warm and friendly, and he goes out of his way to be accommodating when possible. Most importantly, he is always honest. In an industry where trust is hard to come by, Tim and this Firestone team have earned mine completely. Thanks for keeping me safe on the road!
DAndra Hawthorne
★★★★★
2 months ago
As soon as you walk in the door you are greeted with a smile. I witnessed each customer that walked thru that door treated as first class. It started with Tim, I called in I didn't have an appointment. I asked if I could get a oil change today, immediately he said be here within an hour and I will get you in. And that indeed is what he'd did! Kenneth checked me in he has great personality and great customer service as well. I was expecting my oil change to be in the range of at least $129 he said your special for today is $89 I was so happy you would have thought I hit the lottery. From this point on this is the only Firestone I will let service my truck. Thanks guys, keep up the great work!
Jonathan Keitt
★★★★★
a month ago
I had an excellent experience at Firestone thanks to Kenny. He was professional, honest, and took the time to explain everything clearly. The service was fast, thorough, and I felt confident my vehicle was in great hands. Kenny went above and beyond to make sure everything was done right. I truly appreciate the great customer service and will definitely be coming back. Highly recommend asking for Kenny if you visit Firestone!
Ken Thacker
★★
☆☆☆
2 months ago
I’ve had mixed experiences at this location. When it comes to tires, you get a good tire at a decent price. They’re good at that. My wife has taken her car in at times for alignments and oil changes. This location said they performed the alignment but didn’t provide the results of the alignment on paper, which they have always done. I was reimbursed when I approached them about it. Nevertheless, I can’t send her by herself anymore for fear of not getting the service we paid for. On two separate occasions I stopped to air up tires on our cars, which is a self service job. The first time was before the shop opened. The garage was open and the employees were about. Yet I was told that I had to wait until they opened. The second time was near closing. This time, I was told they were closed. Again, the garage was open. Overall, I’ve had mixed experiences. But a simple requests to air my tires and uncertainty whether my wife will honestly receive the services she asked for result in my low rating.
Zayda Burts
★★★★★
2 months ago
Best experience I’ve had getting my car worked on. Everyone was friendly and helpful and I was in and out in less than 30 minutes! They originally replaced the fuel pump because my car wasn’t starting. Then it started for them but didn’t start when I can’t to pick it up. They immediately took it to the back and worked on figuring out the problem. The battery just wasn’t starting, so they replaced it for free!!! I highly recommend this location, I felt comfortable and the customer service was top tier. Will definitely make this my new mechanic shop in the future.
Michael Knutsen
★★★★★
3 months ago
I have been bringing my vehicles to Firestone at Concord Mills and I always get the great service that I expect. Tim and the team have always given me honest input, answers, etc. and plenty of discounts on the work they have done to my vehicles. I even asked Tim specifically if I need led a service done and he told me to wait. I feel other places would have done the service just to make money. Overall I would recommended to anyone to go here for your service.
Alexander Herko
★★★★★
2 months ago
The mechanic that provided my service was polite, helpful, and fast. I made it more difficult on him than it needed to be and he handled it with patience and great service. I wish I had caught his name to give him a personal shout out, but if there is a way to track the system back to the individual, he deserves to be recognized. I don't ever respond to these surveys but actually sought it out to make sure to highlight the positive experience.
Montika
★★★★★
4 months ago
I had an outstanding experience at Firestone. From the moment I walked in, the team was welcoming, professional, and clearly committed to doing things right. A special shout-out to Tyrell Evans who went above and beyond to make sure everything was handled smoothly. He took the time to explain what my car needed, gave honest recommendations, and made sure I felt confident about the work being done. It's rare to find someone so knowledgeable and genuinely customer-focused. The service was fast, thorough, and reasonably priced. I left knowing my car was in great hands. I’ll definitely be returning and recommend this Firestone location to others.
Rushawn Walker
★★★★★
a month ago
Went to Firestone for an oil change today and the service was very fast. I didn’t have to wait long at all, which I really appreciated. Staff was efficient and got me in and out without any hassle. I’d definitely return for future service.
Arthur Watley Jr
★★★★★
2 months ago
I would like to say that Tim Hill and the crew at Concord Mills Firestone location did an excellent job of getting my daughter’s car back on the road after some serious steering and suspension problems. Not only did they give her an awesome deal on tires and getting the car’s alignment back to proper specs; it was nice feeling like you weren’t being pressured into other repairs and to top it off the out the door cost was surprisingly lower than what I anticipated. If you’re looking for excellent and honest service go to Firestone at Concord Mills.
Bob Neese
★★★★★
4 months ago
This review is way overdue. I have been taking my vehicles to the Firestone on Concord Mills Blvd, Concord, NC for over 10 years. In prior years, I had service work done at various locations (including Goodyear) with mixed results. After meeting with Kenny Ewing and discussing the work that needed to be done, I’ve never looked elsewhere. I’ve always respected his honesty and attention to detail. Never “pushy” or games played with work that needs to be done. Factual, professional and always courteous. I always feel/know that my vehicles will be serviced correctly and in a timeless manner.
Michaela Cotton
★★★★★
3 months ago
Shoutout to Kenny and the rest of the team here. I took my car to the Honda dealership for a simple oil change and side mirror replacement. Honda decided to tell me that my car needed almost $4k worth of repairs, the most expensive repair being a severe oil leak, and they quoted me $1700 for that alone. Something didn’t feel right about that. I decided to take my car over to this Firestone for a second opinion. The technicians here looked at my car and said there was an oil leak although it wasn’t that big of a deal, and it wasn’t that urgent, and they quoted me like $300 to fix all of that. In fact, Firestone said that it looked like the Honda dealership deliberately spilled oil on the underside of my car to make it look worse (and this is probably because I asked them to send me pictures for proof). Anyways, I really appreciate the team here. I felt like I got some really good work done on my car that was performed by honest car technicians (which apparently is rare these days). 10/10 recommend. These people are lifesavers!!
Frank Braswell
★★★★★
4 months ago
Received great service and advice from the manager Tim and his staff. I had 2 vehicles worked on today. Couldn’t be happier with the transaction. Dealership recommended an alignment on one of our vehicles and Tim said it was almost perfectly aligned, so it wasn’t needed. This saved me $200 if I had done so with the dealership. Thank you.
Daniela
★★★★★
5 months ago
I called around to about 4 different Firestone locations and this was the ONLY one that told me to come on in and that they would accommodate me into their schedule without having to make an appointment. The person checking me in (I hate I didn't get her name) is always so friendly and personable. I enjoy interacting with her. She really makes the entire experience from start to finish such a great experience. They got my car done WAY before I had expected it to get done. I prefer driving a little further to this location vs going to the location right down the street from me.
Lisa Divers
★★★★★
2 months ago
The staff was professional and knowledgeable. The mechanic who worked on my truck did an amazing job. It is running well. I have no complaints and will return for sure.
michael alston
★★★★★
3 months ago
When to the concord mills location and they were awesome. I had work done at a sister location in Atlanta ga. They set an appointment and took me back earlier than the appointment due to this being a return visit. They fixed the issue from the sister company in no time. Gentlemen I thank you for your readiness and willingness to get it right. Hats off to this location. Recommend to any and everybody.
Christopher Bowers (Professional Drummer)
★★★★★
4 months ago
Hands down the best experience I've had!!! I HIGHLY RECOMMEND you take your vehicle here for service on your car!! Thank you to Tyrell and his entire squad!! They were honest, fair and prompt!!! We're glad to be a part of the Firestone family!!
Fahim Nasim
★★★★★
4 months ago
I’ve been going to Kenny Ewing at Firestone for my car service for quite some time now, and every visit has been outstanding. He’s always extremely helpful, professional, and friendly. I really appreciate how he takes the time to explain everything clearly and makes sure my car is well taken care of. It’s rare to find someone so consistent and trustworthy in customer service — I always know I’m in good hands. Thank you, Kenny Ewing, for always going above and beyond!
Meredith Hammer
★★★★★
4 months ago
The staff was courteous and professional and my issues were addressed quickly. Far exceeded many experiences I've had in the area with auto repair companies. Will be recommending to others! Great job.
