Firestone Complete Auto Care

lynn Harrison

★★★★★

a month ago

Sanjay and everyone else are THE BEST! Professional, caring and an ABSOLUTELY AMAZING communicators! Kept me informed throughout my visit! I had to have my car towed to this shop. I wasn’t familiar with this business, but it was close to home and available. I arrived later than expected due to the tow, but Sanjay was immediately available to take care of me. The technician, I failed to get his name, QUICKLY assessed the problem! Everyone I came in contact with while at the shop was friendly and helpful! The shop’s customer waiting room was IMMACULATE! They obviously take great pride in their work and customer service & satisfaction!!!! I am NOW a customer for LIFE! I THANK GOODNESS that I found this place! I HIGHLY RECOMMEND FIRESTONE ON BOSTON ROAD! THEY ARE THE BEST!

Jose Pena

★★★★★

2 months ago

I had an excellent experience at this shop. From the moment I walked in, the staff was professional and transparent. Moises was the mechanic who helped me, and he went above and beyond—he explained the issue clearly, gave me options, and didn’t try to upsell anything unnecessary. The work was done on time and the car feels great. If you’re looking for an honest mechanic, this is the place.

Gillian Peter

★★★★★

2 months ago

Big appreciation to the service manager Sean, in the Bronx. He took care of all my needs. 😀😀😀. You guys will definitely see me for all my future services.

Britney Allen

★★★★★

2 weeks ago

Sean and Herman were excellent..I went for an oil change, and they were able to tell me that my break bulbs were not working which saved me from alot of trouble. So they definitely provide top tier service.

Raisa Delacruz

★★★★★

3 weeks ago

Great service and fair prices. The staff were friendly and very informative. My tires were placed quickly and efficiently. Highly recommended it!

Christopher Palmer

★★★★★

3 months ago

Very polite staff. Extremely knowledgeable, shout out to Herman(I think that’s his name), very fast and answered all my questions. Wish I could add another ⭐️

Teresa Castaldo

★★★★★

a month ago

The stall and mechanical manager, Shawn were amazing. They diagnosed and fixed everything. I am disabled, and they went above and beyond to make sure I was comfortable and safe. I will recommend this Firestone to my friends and family.

Em Watson

★★★★★

2 months ago

Anytime I have a car problem I go here! They are the best mechanics! They are friendly and very efficient! Ever since I first got my car I’ve always had Herman work on my car it’s been almost 10 years!

Big Choppa -

★★★★★

2 months ago

The tall guy Moises is very kind, efficient and quick, he makes sure when you turn in your car the job is done right. The whole shop is great. Highly suggest.

Olga C Gonzalez

★★★★★

4 months ago

I have been visiting this Firestone shop for a while...not sure, I think there are new managers on site...I got to say...it is refreshing to visit this shop. The workers go above and beyond to explain things out. I drive a company car, approvals are required, I had a situation I made a stop, one of the workers Martez took my info and stated he was going to get the approval right away so it would not take as long when I returned...he did, even called to alert me that it had been approved.The manager and workers all seem to work well together, it reflects on the quality of work delivered. Thanks so much!

Teddy B

★★★★★

3 months ago

This place is very helpful. The staff is very knowledgeable and pleasant. The price could be better, but I dont mind paying a little more to make sure I get better service. Sean & Tyrell were awesome . Thanks guys

Rollin Bes

★★★★☆

4 years ago

Came in for a full set of tires, John was very helpful. You can set appointment or do a walk in and wait in line. If they don’t have the tires you need they can order most of them next day. Get the lifetime wheel alignment .. it’s 199$ , but worth every penny, you can get a alignment every 3 months for life ..it will help the tires last longer. The waiting area can use a update . In and out in 2 hours , 4 tires and wheel alignment.

Venita Persaud

★★★★★

2 months ago

Shawn and the staff at Firestone in the Bronx are very professional and helpful. Great customer service and knowledgeable. Definitely would recommend to my friends and family

zulma maldonado

★☆☆☆☆

2 months ago

2 new front FIRESTONE label tired with alignment along with other work done In 6 month, with only weekend use…. First the right tire shredded on the highway Paid for a 3rd replacement tire at 118 ? @ fire stone NJ 2 months later the left tire shredded Changed all 4 tires with the competitor MAVIS No issues. Attempted to address to no resolve Firestone promise It’s just words

Reni Mathew

★★★★★

7 months ago

I had a great experience with Firestone Auto Parts. They were incredibly easy to work with and made the entire process smooth from start to finish. The young man at the front was very professional and took the time to clearly explain all the expenses and the steps involved in getting my car fixed, which I truly appreciated. Communication was excellent throughout, and I felt well-informed every step of the way. Plus, the prices were very reasonable. I highly recommend Firestone for their professionalism, transparency, and quality service!

Jocelyn S

★★★★★

Edited 7 months ago

The staff was incredibly friendly and knowledgeable They will still point out problems they notice from inspections but will give you advice and time frames on when/if those things will need attention rather than just telling you it needs to be fixed immediately Thank you guys I'm glad I found a good place that will take care of my BMW.

Reginald Brown

★★★★★

a month ago

I been trusted my car with Firestone for over 15 years now they do fabulous job on my car all the time , I recommend quite a few of my friends to them and they love it just as well