Firestone Complete Auto Care

Lauren Hansen

★★★★★

3 months ago

I had a great experience with Jason and his team. I had called before I came in to ask about their three-year alignment special, and Jason was very nice over the phone and explained everything to me as well. He told me I could come in whenever and they would take care of me and get me in and out in under 90 minutes. I was there for about an hour. I had also asked him if he could give me a before, and after numbers of the alignment metrics, and they also provided me with that, which was really reassuring as well. I would definitely go back and visit Jason and his team for any other service as well.

Aimee Margarita Lopez

★★★★★

a month ago

They recommend this particular Firestone People are very kind and helpful. I appreciate when honesty it’s more important than doing lots of work on your car Which is what happened at the Carlsbad Firestone when I went in for emergency tire fixe

Loren .Tate

★★★★★

4 months ago

Jason was amazing! We needed some very reliable all season tires. Integrity is a huge thing with him and his staff. He gave me the best advice for saving money and treated me like family. Also there are always discounts! Always a way to save here. Talk to them and they’ll help you out. Talk to Jason!

Jeffrey Yang

★★★★★

5 months ago

Really great customer service. Greeted nearly the second I got out my car at 3:30pm, even though they close at 6pm they told me they could fit me in for a same day alignment and tire balance. Everyone was extremely knowledgeable, understanding, and helpful. There was definitely upselling but Gabriel explained the reasons for choosing between the different options as well as potential discounts associated with them. In the end I got upsold but I’m not unhappy about it. They did a fantastic job with my alignment and tire balance and provided a printout of the numbers and angles. Definitely taking my car back for any alignment needs

Angelina Perez

★★★★★

a month ago

My car was tire was losing air fast as I was driving go school after running over a screw so I made a stop at this Firestone location where Anthony took care of all my vehicle needs. Anthony got my car in and out of the shop very quickly and my car was good as new. His customer service was amazing.

Douglas Santiago

★★★★★

2 months ago

I want to take a moment to recognize this Firestone location for consistently solid service—but especially to highlight Jason for truly exceptional customer care. What stood out most about Jason was that he went above and beyond without being prompted. In today’s world, it’s common for customers to have to beg or plead when an honest mistake occurs—especially when that mistake directly affects them. That was not the case here. Jason took ownership even though it was a colleague at fault, acted proactively, and made things right simply because it was the right thing to do. That kind of integrity and customer-first mindset means a lot. It turns a routine service visit into an experience that builds trust and loyalty. Because of Jason’s professionalism, accountability, and genuine care, Firestone has earned my continued business and my recommendation to others. Excellent service, great people, and a location that clearly values doing right by its customers.

Roxanne Maldonado

★★★★★

3 months ago

Gabriel and Matt were super helpful! I came in the day before my actual appointment and they figured out a way to still do my oil change. Very friendly and communicative. Kept me informed the whole time. Will definitely come back again!!

Emily Mckeag

★★★★★

3 months ago

THEY DID THE JOB. THANK YOU FIRESTONE!! I went to discount tires for over an hour only to be told they couldn't preform my service that was needed, thank you Anthony for taking care of my car's needs 🙌🏻 I will absolutely always come back here thank you for preforming a service that my car needed done!! If you ever need work done and honest people doing their job this is the place!! ☆☆☆☆☆ for Anthony and his services ☆☆☆☆☆ for firestone mechanics And 1000/5 stars for the care of my vehicle thanks guys!!

James Tapia

★★★★★

3 months ago

⭐️⭐️⭐️⭐️⭐️ Anthony Lopez took great care of me today. Super respectful, honest, and quick with everything. He walked me through what my car needed, didn’t try to upsell anything, and made sure everything was done right before I left. You can tell he actually cares about the customers and takes pride in his work. If you come to this Firestone, ask for Anthony — he’ll get you taken care of the right way. Highly recommend.

tara vu

★★★★★

4 months ago

I have been going to this Firestone since I moved to San Diego last year. without fail, jason and anthony have provided excellent care for my cars and tires. its important to me to know people who provide services are putting me in their best interest, and I feel that jason does a great job of that. I recently got new tires, and it has been a great time using them especially with the rain going on. jason took the time and effort to find the right tires, and gave me a great price for the tires. firestone has always been my first choice and this location will be my go-to option for my car services. thank you, jason and anthony, for your kindness and services!

Rebecca Jones

★★★★★

3 months ago

My son owns a Chevrolet cruise bought in on the 11th of December 2025,we new we had issues with the car and started a process of elimination towards getting it fixed.A dionostic was done as issue were displayed instantly, work was done that was a priority but not as much as the major issue at hand. When leaving the the Firestone at 1120 North Hamilton road the car ran worse then the issue at hand.The manager Mr.Kyle was called as he listen very closely to detail and heard where the problem could have been and asked to bring the car back. Not only did he refund us back during such a financial hardship, but he was honest and didn't continue to rope us in. Thank you Firestone for listen and helping your customer with honesty and integrity - It goes a long way and ill continue to bring my vehicles to the Firestone on 1120 north Hamilton rd. Thank you, Rebecca and Eric Jones

John Copleman

★★★★★

4 months ago

Came in for having a nail in my tire, greeted me with respect and enthusiasm and reassured they would take care of it. They had an hour and 20 mins left until close and ensured they would get it done before closing. No charge, just great work and patch on the tire. Truly appreciate these guys and recommend highly!

Anna-Kaye Powell

★★★★★

3 months ago

Great experience. Anthony has been great to me each time I have come in and breaks language down so easily. The team is also all around accommodating. Definitely recommend getting your vehicle serviced here when it’s time.

Neil Prestage

★★★★★

4 months ago

Anthony is my go-to guy, he’s always helpful always very informative, and is a great vibe, he assures of any time frames for my vehicle, and recommends me the best services I may need, he hooked me up with a great deal on tires, and walks me through with any oil changes with the best oil. Anytime I need an oil change, I always make sure I go through him, he’s very charismatic and hilarious, my services won’t be the same without him. 10/10 Service.

lea haggerty

★★★★★

2 months ago

Friday afternoon and in a panic to get the engine battery replaced on my hybrid. I called Firestone and Gabriel was great! So helpful and friendly, welcome change from the auto parts store that I called him from. Got me in and out quickly. Will not hesitate to go there for future services. Thanks again Gabriel

Katie Ramos

★★★★★

7 months ago

I am so thankful to have Firestone down the street from our house. Everyone in there has made me feel welcomed and take the time to explain to me things I have no idea about. Jose was so helpful to me over the phone last night and Jason was helpful in getting me in as quickly as possible. Excellent care here and I never feel they are trying to upsell me or take advantage of me.

papadata c

★★★★★

4 months ago

great service! fast and efficient work, I was very satisfied with the time taken to replace all 4 of my tires and a oil change. The sales men in the front were very welcoming and helped me get my appointment done and helped me with the maintance services my vehicle needed. I would definitively recommend this establishment to anyone and everyone.