Firestone Complete Auto Care

Hugo Morales

★★★★★

2 months ago

Battery service was reasonably priced. They tried really hard to upsell me on other services I didn't want. I could tell the manager was very boastful and assertive in selling service to another customer.

Alexa Murdoch

★★★★★

6 months ago

Our Subaru needed new tires & Justin quoted us right away & gave us an amazing deal on tires. While the car was there, we were informed that the battery failed & needed to be replaced. Even though they were extremely busy due to their Epic Event, Justin was able to squeeze that in as well while the car was there. Customer service is amazing & they’re extremely quick & efficient.

Tim Brundidge

★★★★★

2 months ago

David and Jacob deserve awards for being the best possible human beings in any form of customer service. Don’t go anywhere else, come here and ask for them. Thank me later people, thank me later.

Fluffy Bunny

★★★★★

5 months ago

Bobby helped me today, and it was a good experience. He was patient with my questions and kept me updated on my vehicle while I waited. I've noticed an improved customer experience since the recent management charges.

Rick Manelis

★★★★★

2 months ago

Thank you to Tony, Diego, Jacob and Justin who were helpful and friendly. The job was completed ahead of schedule. Ive bought tires and had repairs done here spanning a decade

Irvin Venegas

★☆☆☆☆

3 months ago

Justin has a very bad attitude, dont make a client show up without asking specifications on what you are alligning , horrible customer service from this guy, keep him under the cars. I been coming to this firestone for years and ill tell ya they lost a client today.. very rude demeanor . Will be reaching out to hr

Holly Nalley

★★★★★

5 months ago

Firestone has taken really good care of me and my family. They don’t try and upsell or over price. They also take the time to explain what’s happening to my car rather than make me feel less than for not knowing. I recommend Firestone to everyone.

Timothy Haymes

★★★★★

2 weeks ago

Jacob and Donavan were absolutely amazing! Went above and beyond to get me back on the road in a timely manner.

Maria Rosario

★☆☆☆☆

6 months ago

I recently moved to this area and was looking for a mechanic. I went with this Firestone because of the big brand name and I thought that my car would be in good hands. I went in because I had a coolant leak, an engine light and hesitation. Long story short I went in five times. My car is worse and I paid over $1,500.00 for nothing. The problems supposedly that my car was diagnosed with are still there. At the end, they pretty much brushed me off and told me to go to the car dealer. I guess they couldn’t figure out what the problem was. I wish I wouldn’t went to the car dealer the first time around and paid them. Very disappointed.

Heidi Varela

★★★★★

a month ago

Trust this place. They once called my husband after he had paid that they forgot to add the promotional deal and they refunded the difference. Quick turn around. Thanks guys!

Siri Felipez

★☆☆☆☆

4 months ago

I took my car for tire rotation. They told me that my front inner tire rod was bent and it needed to be replaced before they can rotate my tires. It would be $485 for the service and part. I agreed to do it and would be 2 hours to get it done. When I came back 2 hours later, they said they ordered the wrong size for my tire rod. Not only did that upset me, but my instinct told me not to have them do it. So I called Great American Tires in Lindenhurst, my regular auto shop, and got an appointment to have them take a look at my car. I found out that there was nothing wrong with my tires at all. Thank you for the honest autoshop that I didn't have to pay almost $500 for the job that is not necessary. I will not take my car to Firestone in Round Lake Beach again because they are dishonest and incompetent.

Jennifer Jankovich

★★★★★

a month ago

Had my van at another shop and they couldn’t figure it out. The team at Firestone was very professional and polite and quickly diagnosed it as a bad control temperature sensor. Very fair priced. I will use this location again for all my automotive needs in the future.

Kelsey Weinger

★☆☆☆☆

4 months ago

I requested an appointment for an oil change on Sunday evening for the following day, and I received a confirmation text Monday morning for a 5:30pm appointment. When I arrived, I was told that they didn't have the filter that my car needed, and that it was store policy to not order parts until the customer is there. I have never heard of this type of policy before, and it doesn't make any sense to not prepare for the scheduled services. The store had a full day to ensure the filter my car needed was there and ready, or contact me if that would not be possible. The rep I was speaking with called a couple of other locations, and he was told it would be at least an hour for someone to bring them the filter. We ended up rescheduling my appointment for Wednesday at 5:30pm, and the rep said he was able to pre-order the filter so it would be there on Wednesday. On Wednesday, I didn't receive the reminder text like I had for my initial appointment, so I called the store to make sure everything was all set for me to still arrive at 5:30pm. The rep said it was fine, and I asked if they had the filter there because that was why I had to reschedule. He said, "Uh yeah we'll have it..". This was a very disorganized and unprofessional experience. They did end up having the filter when I arrived, but a store policy of not ordering parts until the customer is there is ridiculous. I heard the man in front of me get told the same policy for a different service he was trying to schedule.

Lexie Moreno

★★★★★

3 months ago

Had a positive experience at this location twice in the same week (for different issues). Process was smooth. Staff was clear and communicative with what needed to be fixed and how long it would take. Car was ready to go same day for both issues. Both Bobby and Josh were direct and friendly when providing service. Will definitely be consulting them for any future problems my vehicle may face.

Danielle McKenna

★☆☆☆☆

2 months ago

HORRIBLE, HORRIBLE, HORRIBLE- do yourself a favor and find a different company to work with. I had an extremely disappointing experience at Firestone. We brought our vehicle in for new tires and left with damaged rims. What’s worse is that no one mentioned it to us — they attempted to return the car as if nothing had happened. After pointing it out, they “fixed” the rims. Unfortunately, the repairs were not done correctly. We had to bring the car back three separate times, and each time they tried to return it to us saying it was fixed when it clearly was not. This should have been a straightforward tire replacement, but instead it turned into multiple trips, wasted time, and ongoing frustration. The lack of attention to detail, poor workmanship, and failure to be upfront about the damage is extremely concerning. Very disappointed in the service and the way this situation was handled from start to finish. I would not trust them with my vehicle again.

James A

★★★★★

6 months ago

I had a tire emergency right before closing time, and Bobby was kind enough to let me come in even after a long, busy day. He took my car in last minute without hesitation. Jose worked on my tire, quickly removing a deep nail and even going the extra mile by finding and repairing another leak in the valve. They stayed a few minutes past closing to make sure I could get safely back on the road. I truly appreciate their professionalism, kindness, and dedication to their customers.

Ariel Alvarado

★★★★★

3 weeks ago

I had an excellent experience at Firestone. I called to schedule a wheel alignment for my truck, and they were able to get me in right away. The work was completed within an hour, and everything was handled efficiently. The service desk staff was friendly, professional, and took the time to answer all of my questions. Overall, it was a smooth and hassle-free experience.