Firestone Complete Auto Care

Terran Ward

★★★★★

3 months ago

I just had a wonderful experience at this location. I may be mistaken, but I think the man’s name was Dave. I came first thing in the morning needed a tire after being down all my luck, getting nails in my tires going to two other places prior to this with no luck… these people made a stressful situation a little less stressful. They were nice professional and best of all quick. They got me in and out and were super nice to my toddler. Thank you!!!

tracy f

★★★★★

4 months ago

Dan provided superior customer service yesterday. He was friendly, knowledgeable and kept me informed on the status of the repair. Dan and the mechanic team got me back on the road quickly considering there were 2 wheel bearings to replace and at least 3 other customers ahead of me. Very happy with the service and will return to this particular location (Blackstock Rd Spartanburg SC) in future.

Kathy Sherbert

★★★★★

a month ago

This store was great! We got an appointment right away. They were very thorough with my vehicle. The employees were very courteous and knowledgeable. We will be back.

Diana Demidovich

★★☆☆☆

5 months ago

Made an appointment for a single tire replacement, arrived a few minutes early and front staff was polite, gave me an hour to an hour and forty five minute time estimate. Over two hours later- my car was still sitting in the same spot at which point I asked for an updated time estimate. The only response I received was “about thirty minutes” with no further explanation. They pulled my car into the shop moments later, replaced the one, single tire that I ended up waiting a total of three hours for, when I made an appointment in advance and the appointment time was confirmed. The work itself looks rushed and there are now scratches on my rim. They also had multiple other customers waiting 2+ hours and actually told one lady that they forgot about her and she had to reschedule. Do not go here unless you are okay with your time being wasted and your vehicle disrespected.

Carol B

★★☆☆☆

2 months ago

I got a decent deal on tires, but tires are tires if you’re buying a good quality. However, the upsell on crap I did not need was not appreciated. I brought my car over to Subaru who had just checked the car a week earlier and they told me no I did not need a battery and no nothing was wrong with the connection !!! Shame on you, Firestone

Frank Cates

★★★★★

3 months ago

Erica was so pleasant and professional. I had a lot of questions and she took the time to answer all of them. The location is clean and comfortable to wait, but not for long. Service was fast and efficient.

Emilio Henriquez

★☆☆☆☆

a month ago

The two ladies who assisted me at different times were unable to describe the service I requested, which created confusion with the technician. The lack of communication regarding the process for my vehicle made my wait very long. The customer service provided by the people at the front desk was very poor. However, at least Josh, the technician, was very friendly.

Kristian and Briana Beverstock

★★★★★

6 months ago

A few weeks ago, our 2006 Dodge Ram 1500 needed the brakes replaced and an oil change. The manager was super polite and took great care of us, along with the mechanics themselves! Because it took some extra parts, our vehicle kept them open late, but they determined to finish it that day anyway. Points for politeness, great job, at a reasonable price! Thanks everyone!

Tiago Hirayama

★★★☆☆

5 months ago

The mechanic did a good job installing and balancing the wheels and tires. My 3 star review is because he damaged my lug nuts, and when I told the manager about it, he tried to excuse instead of apologize. Nothing against anybody personally, I’m just reporting what happened.

Kaytie Gore

★★★★★

3 months ago

I have been to Firestone multiple times for various reasons. While everyone is usually pleasant Josh always goes above and beyond to make sure everything I need is completed. He has always been kind and very informative.

Chasity Blanton

★★★★★

2 months ago

Incredibly fast and thorough service. Everything was explained precisely and resources were provided for locating parts. Its nice to know veterans can get proper and quick service here!

Linda Page

★★★★★

2 months ago

Upfront pricing, no surprises at check out. Fully explained what my car needed. Very clean waiting area. Friendly and experienced employees.

adain tidwell

★★★★★

5 months ago

We came in at 7 o’clock with a walk in request and Dan was so sweet and got us out at a good time and cheap price! So sweet and we really appreciate it!

Dmitriy Sashchenko

★☆☆☆☆

4 months ago

Came for a quick service but ended up waiting way too long. After talking to Staff, they said it’s gonna take a lot longer. Just wasting my time.

Donald Burkett Jr

★★★★★

a month ago

I was in a bind to get repairs done, and Firestone was able to squeeze me into their busy schedule. Got me back on the road...

Neil Eder

★★★★★

7 months ago

Got off work and realized I needed two new back tires. Called up the store and was greeted by a very friendly fella by the name Big O. As we were setting up my appoint for the following morning, Big O says "if youre just right down the road, swing on by and let me see what we can do for ya". Maybe an hour later and I was home again with 2 fresh tires on the work truck and the feeling of having a car shop where I can trust myself and my vehicle is in good hands. Shout out to Big O and the rest of the team that helped get it done!

Derek Cianciolo

★★★★★

8 months ago

Dan and crew did an amazing job. Was in from out of town, when my brakes started to grind. I called Dan to see if he could get me in and he said sure come down and we will work in. I was able to drop my car off, and have new brakes put on my car within the same day. I was super impressed with the professionalism of him and his team. Thank you.