About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Raleigh, NC, Raleigh area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 4.0/5 rating from 374 verified reviews, their reputation precedes them. As a locally-owned business in Raleigh, NC, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Raleigh, NC.
Google Reviews
Brittaney
★
☆☆☆☆
a month ago
I brought in my vehicle to do a brake inspection. It was recommended to purchase 4 brand new tires, rotors, and a lifetime alignment. Once services were complete, my vehicle didn’t drive the same. Not even 15 min from leaving, my tire pressure light came on, and I returned the car. Also, there was a metal scrubbing sound when I pressed the brakes. So they put air in the tires, and recommended I bring the car back if I still heard the sound. The following morning, tire light came on, and now I don’t even trust nothing the technicians. I have to take my car elsewhere to see what was really necessary to fix. I followed every recommendation and now I’m out 1200 dollars. I don’t trust this location AT ALL.
Natalie Anna
★★★★★
2 months ago
Shout out to Zach for pumping up my tires today! He was very nice and helpful and we had a good chat! I’ll definitely be back for a tire pump next time :) he’s a great worker!
Jada Alicia
★
☆☆☆☆
4 months ago
I really hate to leave a bad review like this, but its long overdue, and I would hate for another young woman to experience this. Originally I came to Firestone to fix my check engine light and was quoted $800–$900. In August, I finally dropped my car off and paid for the service. As soon as I drove off the lot the check engine light came right back on — literally within minutes. I called to let them know and returned the car, and they kept it all day for a diagnostic. Later, I was told they had installed the wrong part in my car. What shocked me was the lack of accountability: •\tNo apology •\tNo acknowledgment of the inconvenience •\tThe technician told me, NOT the manager •\tEven the technician didn’t apologize They said they would order the correct part and call me when it arrived. I waited an entire month with no update — no call, no voicemail, nothing. After a month of waiting, I had to follow up myself. When I called, the manager, Scott, acted like it was no big deal and casually, No accountability, no sincerity he didn’t apologize he was just kind of like oh my God.. At that point, I decided I didn’t want anything else done to my car and requested a refund. Scott said I could get one and we discussed the refund amount. But then I had to keep MULTIPLE TIMES following up just to see where the refund was. He claimed he initiated it — but 15 days passed, and still nothing. It wasn’t because of my bank being slow he had initiated the refund like he said he did. After all that back and forth, he finally issued a refund… but only refunded the cost of the part, NOT the full service, despite the service not being completed correctly. This is not what we had discussed. I was really angry at this point I contacted the regional manager. Very disappointed in the service I feel like I was taken advantage of!
Ann Martin
★★
☆☆☆
3 months ago
This was a very aggravating experience. I had my car towed here for backfiring and trouble with acceleration when I would first turn it on. Everything started out great they put me in their queue they said that they would have someone look at my car the next day and diagnosed it. I called 3 days later and the manager answered the phone he began cussing because he did not know where my car was. I was told again that he would try to get someone to look at it that day. I called back again 3 days later for an update and I was told that they had been waiting for me to get them approval on installing a new battery in my car. They never made me aware of this. I went in person 3 days later to get an update on my car the man at the front desk was confused and irritated that I was there saying that he had already given me an update on my car 3 days ago. We had a short conversation and he said that they would get to my car whenever they got to it and that if I was not okay with it I could take my car somewhere else. Like an idiot I left my car there. Several days later with no word from them I came in to pay my bill for the battery and to have my car towed to a different mechanic. A different employee was at the desk named Zach he had great customer service skills and made this crappy experience better. They had misplaced my keys and paperwork he had to go and ask all of the mechanics where they were. He said that they had no notes in the computer that my car had been backfiring or that I'd been having trouble with acceleration. He was completely confused by the way things weren't adding up and gave me a discount on the car battery. The other mechanic was able to diagnose my car in one day. I do not recommend coming here especially if you are a woman go somewhere else.
Tammy Bolds
★★★★★
3 weeks ago
I work nearby. I'm able to drop it off before work and leave the keys in the drip box and pick it up at the end of work. I would get calls updating me of the status and issues with the vehicle throughout the day.
Artistry 2004
★★★★★
6 months ago
Recently stopped in this location because it was only 6 minutes away from the car dealership I was considering purchasing a car from and I wanted to have a pre-purchase inspection done. It was a bit busy when I walked in, but it was not long before I was happily greeted and checked in by Jackson. The wait for the actual inspection did not take that long either. In fact, it was not long before Jackson called me back up to the front to inform me my inspection was complete and that I could go out in the bay to see the mechanic, James. I have never been invited by any other repair shop to actually come out and meet the mechanic who performed the service for my vehicle. I thought that was a very personable and unique take on customer service, and I sincerely appreciated it. James was extremely thorough and took the time to help me completely understand his findings and professional recommendations. I honestly could not have asked for a better duo to assist me in helping me make my decision and feel confident in doing so. I would like to send a massive shout out to both Jackson and James. You all rock! Keep up the fantastic work.
Kimberly Williams
★★★★★
4 months ago
Scott, literally MADE my day! He provided an EXCELLENT experience. Good customer service is appreciated, but EXCELLENT service should be recognized and honored! Scott was professional, kind, patient and greeted me with a smile! My day started off stressful but Scott lightened the load and my spirit! I appreciate Scott and I will be back! Scott is now my GUY for all things car!
Meghan McCauley
★★★★★
4 months ago
Scott was so helpful! He went above and beyond making sure the service was as quick as possible, and made me feel like I was a priority even though he was swamped - and I saw him act the same way with other customers. If I need another service again, I would and will ask for him. Thank you, Scott!
Lauren Blevins
★★★★★
5 months ago
We are from out of town and Scott took amazing care of us. He was extremely busy but still took the time to take us to get a rental car while we had to wait on ours. We got brakes and tires and everything was done very well. Highly highly recommend this location.
Gerald Tharrington
★★★★★
3 months ago
The mgr, Scott took care of my car. It needed tires and he sold me exactly what I needed. They were fast and efficient! Excellent customer service and a great experience!
n burgessr
★★★★★
3 months ago
In and out even after changing my appointment time 3 times (thought I wasn't going to be able to get off in time to get there, then ended up leaving early smh) the dashing silver fox (😁) at the desk is amazing! So awesome! Well, I'm on my way to my next! Enjoy your visit!
Alexandra Angeli
★★★★★
6 months ago
I’ve been a customer at this location for 4 years and have always had a great experience! They are able to get me in quickly on the schedule and they do great work. I’ve even gotten a great price on a full new set of tires as well that ride amazing. Highly recommend considering them for your inspection, new tires, or other vehicle needs.
J R
★★★★★
4 months ago
The absolute most chill energy...Steven and Scott were very helpful. Extremely patient. Also phone etiquette professional and relaxed. They need an immediate pay raise and bonuses.
Mason Schultz
★★★★★
6 months ago
Let me tell you, best service I have ever received when it came to an auto shop, even after an issue. Also the man I believe to be the manager (Scott I think his name was) went above and beyond to make sure I was taken care of and in better shape than u expected coming out of there
James Jefferson
★★★★
☆
6 months ago
This is a busy location. Expect to wait around a bit if you have to get some work done. Understandably so, because it is located in a very high traffic area and is easily visible to the main roadways and neighborhoods nearby. Took a car in to have a basic oil change maintenance tire rotation done, unfortunately it seems like there was some sort of issue with this work order. Oil levels were not met and or changed at all due to the volume of cars or whatever reason it may be that the shop had at this time. I am giving this review 4 stars only because of the customer service received on the back end recognized by the manager, Scott. He personally reached out and offered to fully comp the work order and proceed to extend an offer to cover a future oil change when needed. It’s important for businesses like these to stick around when they can, and even better when management can recognize they were at fault and admit to the mistake that they have put the customer in a poor situation. It is because of this that I will give them another opportunity in the future.
Sp4rky
★★★★★
6 months ago
AAA service. Scott at the customer desk listened carefully and has great customer service. He placed me with technician Quoc, who did excellent work. All in all, I did alignment and wheel balancing within an hour on my BMW
Michel Stock
★★★★★
10 months ago
Josh in the office, Zach and Jayden in the shop. These are the names you need to ask for. Fast response, good communication and they worked me in while being busy. All around Phenomenal service! I got the lifetime alignment on the truck and couldn’t be happier.
Jennell Little
★★★★★
3 months ago
Had an early morning appointment for a state inspection. They took me right in and had my car ready sooner than I expected. Very happy with the service.
Charles Bell
★★★★★
5 months ago
OMGOOOOOD when I tall you that Mr Scott and Mr Jackson did everything possible to asure me and my wife leaves satisfied. I have been dealing with this Firestone for about 2 years and all my family ckmes here. Thanks again for working with us.
Mae Turney
★★★★★
6 months ago
I came to Firestone with no appointment and Scott didn’t make me wait a minute. He assured me that he would fix whatever was wrong with my car, and immediately eased my mind. My breaks were sticking and now they are working perfectly. I would trust him with my car a million times over, and he is kind and hilarious to boot.
