Flow MINI of Raleigh - Service

Loretta Baker

★★★★★

a year ago

The staff in the service department were efficient.

Jo Barrow

★★★★★

a year ago

Great customer service. Keep me informed during the entire process. Will recommend Flow to all my friends

Wanda Harrelson

★★★★★

10 months ago

Had my mini in for service needed quick recovery because I was going out of town. Jason jumped right on it and I was able to leave town on time. And it wasn’t just a simple fix. Flow is the best!!!

Goran Blazeski

★★★★★

a year ago

Great service at Flow MINI of Raleigh, thanks to Josh. He was courteous, helpful, and quick to assist with my tire and engine light issues, even arranging an Uber for me. Very pleased!

Brent Jahnke

★★★★☆

2 years ago

The service department did a great job with our Mini. Meryl took great care of us. They even called me an Uber to take me back to the dealership to pick up our vehicle. There is only one reason I didn’t give 5 STARS. It is because the newly remodeled waiting room is uncomfortable. It looks like someone went to IKEA.

P H

★★★★★

3 months ago

Thank you to Paige, the techs and the service manager! Great team, smooth service visit.

Bryant Parson

★☆☆☆☆

Edited 2 years ago

Their service dept was utterly incompetent. I was told that because I had the "wrong coils" (they weren't) my spark plugs were "rattling around in the engine". That's not a thing. When I went in, I told them it was a fuel pump issue. They charged me nearly 2 grand and didn't fix the fuel pump because they were sure that wasn't it. Their solution didn't fix anything. I later did it myself for around $600 and lo-and-behold the problem was fixed. I thought he was joking. My other mini had a service light on. I was told it was for the EAC sensor. Unfortunately, that means replacing the radiator. They were happily going to charge me another $2000 for that which. The actual problem was that my coolant was low. They wanted me to replace my entire radiator because the coolant was low. This place shouldn't work on go-carts.

Jean Chambers

★★☆☆☆

2 years ago

Merle is a legit advisor and communicates via text throughout the service process, which I really like. I also loved that they were able to arrange for a round trip Uber for me once I dropped off my vehicle. Other than that, I absolutely expect more from a MINI service center. The prices are outrageous. They could least have some snacks and sodas available to me before I go sell a kidney to pay for the service. And don’t even THINK about going into the sales dealership 20 minutes before closing—the receptionist they have up there on a Wednesday afternoon will make you feel like a leper—and don’t you dare use her fancy coffee machine if you’re not planning to buy a car that day…you could lose an eye. I won’t be back. I’ll drive to Wilmington and see if they’re any more hospitable.

Sophy K.

★★★★★

a year ago

I’m on my second Mini, and I can’t say enough about Michael R. He is always quick to respond whenever I reach out to him with questions about my car. I was long overdue for a routine oil change, and he was able to arrange an appointment for me. The service department has a great waiting area. The chairs are comfy, and the coffee bar is a great! The service advisors are friendly and very professional!

Elin Newton

★★★★☆

2 years ago

They have improved their customer service so much in the 3 years I’ve had my mini. I just had the oil changed and they were helpful. It took a little longer than expected and than they predicted but my car looked great. They include free wash. I like knowing there are mini experts working on my car and that is has genuine mini parts. They also check over the whole car and send a video from the mechanic to let you know how everything is. I had a great experience.

Bill L

★★★★★

2 months ago

It's a Mini, totally built by BMW. Expensive is the cost of driving a Beemer 😲👍. Nothing is reasonable about high end autos.

Anthonette M Soto Figueroa

★★★★★

5 months ago

Jason always goes the extra mile! Has a lot of patience and excellent customer service. Oscar was very thorough explaining all of the details regarding my visit and recommendations.

Rebecca Doll

★★★★★

11 months ago

New Mini owner with an error message 3 days after buying my used Cooper from another location. Mel (my main contact) was fantastic to work with. I appreciate the excellent communication at every step. I didn't meet my technician (Austin) but he appears to have done great work! Thank you all!

Michael Coombs

★★★☆☆

Edited 5 months ago

I took my car in for an oil change and they recommended some additional services, most of which I declined. On the way home I got a notice that my tail light was out, and when I got home I found they had removed my tail light and left it in the trunk(?!). I reached out, and they apologized and offered me some free work to make amends. So I’m pleased with the customer service here, but considering I could have gotten a ticket or broken the bulbs on my way home, I would be hesitant to get my car serviced here again. Check before you leave.

SG VL8855

★☆☆☆☆

5 months ago

Lack of Professionalism & Communication Service experience at your location at Flow Mini of Raleigh Service Dept 5600 Capital Blvd, Raleigh, NC 27616. Upon arriving to service my vehicle, I was assisted by Jason Hinnant at the front desk. I presented my ®CarMax Care Plan contract ID purchased at the time of sale and immediately noticed a marked shift in his demeanor. What followed was a series of interactions that reflected a troubling lack of professionalism, courtesy, and respect for my time. Jason informed me, without prompt, that not all costs would be covered and proceeded to share an unsolicited and inappropriate anecdote about a previous customer’s experience with CarMax, attempting to discourage me from pursuing service under my Care Plan and pay out of pocket. His commentary quickly escalated into a personal rant about how he felt about ®CarMax Care Plan delivered in a condescending tone. While I understand that certain approvals may be required from the Care Plan provider, the manner in which my questions were addressed was unacceptable. Despite leaving my vehicle for service, I received no meaningful updates, even after reaching out to the manager, Mr. King. When we contacted MaxCare, we were informed that they were not even aware of a claim and nothing had been submitted for approval prior to my call. This experience reflects a serious disregard for customer service standards and a lack of timely, transparent communication. Customers should never be subjected to unprofessional commentary or personal bias from staff, especially when seeking assistance under a valid service agreement.