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About Business
For professional Car Repair care in Raleigh, NC, Raleigh, look no further than Flow MINI of Raleigh - Service. Their team excels at delivering top-tier results for Auto repair shop, Auto glass shop, Auto parts store and related Car Repair needs. Their customer-centric approach has earned them a 3.7/5 rating based on 7 pieces of feedback. They have become an integral part of the Raleigh, NC community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Raleigh, Flow MINI of Raleigh - Service is ready to assist with your next project or repair.
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Google Reviews
SG VL8855
★☆☆☆☆ Lack of Professionalism & Communication Service experience at your location at Flow Mini of Raleigh Service Dept 5600 Capital Blvd, Raleigh, NC 27616. Upon arriving to service my vehicle, I was assisted by Jason Hinnant at the front desk. I presented my ®CarMax Care Plan contract ID purchased at the time of sale and immediately noticed a marked shift in his demeanor. What followed was a series of interactions that reflected a troubling lack of professionalism, courtesy, and respect for my time. Jason informed me, without prompt, that not all costs would be covered and proceeded to share an unsolicited and inappropriate anecdote about a previous customer’s experience with CarMax, attempting to discourage me from pursuing service under my Care Plan and pay out of pocket. His commentary quickly escalated into a personal rant about how he felt about ®CarMax Care Plan delivered in a condescending tone. While I understand that certain approvals may be required from the Care Plan provider, the manner in which my questions were addressed was unacceptable. Despite leaving my vehicle for service, I received no meaningful updates, even after reaching out to the manager, Mr. King. When we contacted MaxCare, we were informed that they were not even aware of a claim and nothing had been submitted for approval prior to my call. This experience reflects a serious disregard for customer service standards and a lack of timely, transparent communication. Customers should never be subjected to unprofessional commentary or personal bias from staff, especially when seeking assistance under a valid service agreement.
Michael Coombs
★★★☆☆ I took my car in for an oil change and they recommended some additional services, most of which I declined. On the way home I got a notice that my tail light was out, and when I got home I found they had removed my tail light and left it in the trunk(?!). I reached out, and they apologized and offered me some free work to make amends. So I’m pleased with the customer service here, but considering I could have gotten a ticket or broken the bulbs on my way home, I would be hesitant to get my car serviced here again. Check before you leave.
Rebecca Doll
★★★★★ New Mini owner with an error message 3 days after buying my used Cooper from another location. Mel (my main contact) was fantastic to work with. I appreciate the excellent communication at every step. I didn't meet my technician (Austin) but he appears to have done great work! Thank you all!
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