Firestone Complete Auto Care

Megan Thompson

★☆☆☆☆

9 months ago

horrible experience. dropped my car off at 8am to have two (2) tires changed. made an appointment online and they ask for your car model. when i came in i was informed they did not carry either tire they have for my car. why would you not tell me that before i came in? he told me he could order them and have them by 12. i called them at 3 and they said they couldn’t get them until 4:30. why would you not call me and tell me this? horrible communication. i picked my car up at 6:40pm, 20 minutes before close. i dropped it off at 8am. it took them 11 hours to replace 2 tires. i didn’t get an alignment or a rotation. just 2 tires. that is so insane and unheard of. no other shop would ever do that. i brought it up with the people working and all they could offer is “sorry.” not acceptable. will not be back, will not recommend to anyone.

Tara Rose

★★★★★

4 months ago

Wonderful experience highly recommend! Fast to diagnose and repair vehicle. Will come back again! Thanks to Ethan for everything.

Mitch Hezekiah

★★★★★

8 months ago

I had my vehicle worked on today at the location at Airway. The folks there were totally awesome! They were professional, courteous, and had my vehicle was done in a timely manner. Yes, the work they did was fairly priced as well :) Special thumbs up to the Tech Jason. Two more thumbs up for the two up front guys Ethan and Blake who dealt directly with me while I was there. Again awesome folks there at the Firestone Airway location and everthing done was totally awesome overall!!!! Mitch Hezekiah

Cindy Rose

★★★★★

4 months ago

Ethan, Dylan and the entire staff that worked on my car and with me directly were AMAZING!Professional and kind. One of the best Firestone's I have ever encountered!Thank you to each of you!

Sally Mac

★★★★★

7 months ago

The service at the Woodman Dr location is absolutely perfect. The manager, Blake, was extremely helpful to ensure any issues I had concerned were totally resolved. And Grayson, the tech, inspected every part of my car to be sure every part was sure no problems existed. The service is perfect. That is so comforting to know my car is in excellent condition because this Firestone shop keeps my safe.

Paul Sorensen

★★★★★

4 months ago

Ethan was extremely helpful getting me setup, I came in with a tire that wasn't holding pressure and he showed me where my tires actually were damaged. It was an great experience for the situation.

lindsey gibson

★★★★★

6 months ago

We recently had new tires put on one of our vehicles at this location, as well as other repairs. Blake provided great customer service, and was very thorough in his explanations of what needed to be done and why. We were very happy with the services provided and will be returning,

Brittany Smiley

★☆☆☆☆

a month ago

These people are a nightmare to deal with, they WILL surprise you with charges at pickup without telling you in advance. They're vehicle inspections are a waste of time and not thorough.

uncompatible maveral

★☆☆☆☆

2 weeks ago

If you take your car here for anything you will have to come back and appointments for a simple alignment take 2 or 3 hours and still will not be done right if you go to firestone go to a different location than this one not worth your time or money

logan Carter

★★★★★

6 months ago

First time being at this location, came because the new store manager, Ethan, has been servicing all my vehicles for the past couple years and I have followed him to every Firestone location he has worked at because I trust him. I called and got a same day appointment, walked in and was greeted with a big smile and a clean lobby. I have a lowered car so it’s harder to get services done at commercial shops. Ethan took the care to inform the technician of my modifications and instructed the tech of which lift in the shop would be suitable to accommodate as to not damage the car. The technician was very fast and clean with my service. I was extremely pleased with the inspection and oil change. Firestone is who I have been going to since I have purchased this car. They have great technicians and great management. I will not take mine or my wife’s car anywhere else.

Christine Olding

★★★★★

6 months ago

Dylan and Calvin really helped me out when I was in a bind! After having my tire blown on the highway 300 miles from home- they were able to fit me in and get me out relatively quickly on a Saturday. They also didn't try to take advantage of an overwhelmed single lady- which let's be real happens! They were also kind and professional in the process.

Neville Allen

★★★★★

2 months ago

Awesome service!! I’ve brought 2 different vehicles to these guys over the last 7 years and each time I’ve gotten great service. Pricing is fair and turn around time is quick. Thanks Ethan!!

Daniel Shafer

★☆☆☆☆

2 months ago

Listen to me, Firestone is not it. You can find a well reviewed independant shop somewhere. If you want the guy at the desk to miscommunicate with whatever tech they hired that week, and give you back your car with more problems go here. Theyre going to overcharge for it, especially for the quality of service they provide. Getting your car fixed at a Firestone is asking for trouble. It is what it is. Trust me, just don't do it. I know from experience.

zaid akrem

★☆☆☆☆

4 months ago

They are pathetic! They stole my wheel spline key and accused me of taking it out before I brought them the kit ! My truck takes 32 lugs and I bought 2 sets of lugs 20 each! And comes with 1 key each, they didn’t give me back the rest of my lugnuts, I had to ask for them twice, ! This place is not a friendly business! Your vehicle is not safe at this place! Don’t trust them. I don’t recommend using them! Stay away!

Clifford Johnson

★☆☆☆☆

10 months ago

Was told that they would not put tires on my Ram 3500 dully because they didn’t know if their jack was rated for that much weight. Returned months later ordered the tires called and said I was coming in only to be told I would have to leave it overnight. 2 techs sitting around with nothing to do and they said they couldn’t change 4 tires in an hour and a half after telling me to come in. The woodman drive location is nothing more than an adult daycare for lazy technicians. I called the corporate office and they confirmed they are supposed to service ram 3500 dually and I’m waiting for a return call from the district manager about this latest incident. I will never allow Firestone on woodman drive the pleasure of selling me tires and I am cancelling my Firestone CFNA credit card.

Danielle Pence

★☆☆☆☆

5 months ago

Booked my service through the website and reserved the 4 tires for $564. When I got there the total price was 1100. Somehow my reservation translated to a different tire in their system. This is the second issue I have had with them. The last time they charged my $80 for a full service oil change but didn't have time to complete the full service. Buyer beware!

Katie H

★★★★★

4 months ago

Ethan was very kind and helpful when I came in with my splash shield hanging from the bottom of my car. He made sure my vehicle was seen right away, and the service was fast and efficient. He also helped me find a reasonably priced plan for new tires as well, which I really appreciated. Great service!