Firestone Complete Auto Care

Seena Arol

★★★★★

4 months ago

I had an excellent experience at Firestone. The team was professional, friendly, and incredibly efficient. They took the time to explain everything clearly, provided honest recommendations, and made sure I was comfortable with all services before proceeding. My car was ready sooner than expected, and it’s running perfectly now. It’s refreshing to see such great customer service and attention to detail. Highly recommend Firestone to anyone looking for reliable, trustworthy autocare.

Cedrick Jones

★★★★★

6 months ago

Silas was very respectful. I watched Silas handle other customers with care and me and everyone he dealt with was very satisfied. I go the different Firestone’s but I’m definitely making this one my main one . Thanks for you kindness brother.

LaDonna H

★★★★★

4 months ago

Received excellent service! I needed a new battery for our Ford and was able to get the car to Firestone pretty quickly. They had it installed within an hour and were so fast and professional. I really appreciated that they’re open on Sundays,it made all the difference. Thanks to the team for a great job and outstanding service!

Gary Duplissey

★★★★★

7 months ago

Got An Awesome deal on tires & life time warranty on Front End Alignment. Silas Sathyan , Service Manager took great care of My Trail Boss

Nilda Muniz

★★★★★

a month ago

I had an excellent experience at Firestone Complete Auto Care. Steven was professional, friendly, and truly went above and beyond to make sure my vehicle was taken care of he explained everything clearly Highly recommend!

BodySZN

★★★★★

3 weeks ago

Great customer service from the comment I walked in, Larry was great at keeping us updated on the current statues of our vehicle and had us in and out quick. 100% recommend this location for any needs.

Beautiful Savage

★★★★★

Edited 4 months ago

Silas kept me updated through the whole process and went above and beyond for me. Would definitely come back because of him. Update: Heard a noise and Silas got me in the very next day! My second time coming back to Silas was also a success. He does fast, quality work and keeps me updated the whole time. I came back a few hours later and everything was already finished again. Highly recommend!

Debby Miller

★☆☆☆☆

5 months ago

Called this morning to make an appointment for today or Monday. I was told they had availability at noon and 1pm today. I made my appointment for noon today. Got there at 11:45. The guy asked me if I was coming back for my car. I asked how long it would be to be done. He told me there was a 3-4 hour wait. I said even though I had an appointment? He said there were 3 people in front of me. What is the point of making an appointment for a certain time if I’m still going to wait 3-4 hours? I had a friend come pick me up thankfully or I was going to have to sit there. I asked the guy when I left if someone would call me when it was done and verified my number. He said someone would call me. 4pm came and no call. I called to see when my car would be done and was told it was done. Who knows how long it had been done. Very poor customer service and ridiculous that even with an appointment you have to wait 3-4 hours. Doesn’t even deserve 1 star. I won’t be back

Eliud Vazquez

★☆☆☆☆

Edited 3 months ago

I'm updating my previous review. This location is really bad now because Silas their Services Manager is no longer working there. Their service overall has downgraded and you can tell that their Store Manager drops the ball with all customers. I don't recommend this location at all anymore. They have lost a loyal customer! BEWARE if you take your car in for work that should take few hours, count that your car will be there for days.

Greg Florey

★★★★★

a year ago

Steve, Silas, and Ivan were great! They undid a major fuel issue with factory components and just like that, no more fuel smell inside the car! The good Pic is on the left, replacing the error the previous mechanic made on the right.

Vanessa Y

★★★★★

4 months ago

This is my first time at this location and The crew was very knowledgeable, approachable, and fast. I learned a lot about what was going on with my car and the best recommendations that they would do to help me fix it. Silas was a great help. I will return again for my car and tire needs.

Zeeshan Samuel

★☆☆☆☆

2 months ago

On December 5, 2025, we contacted Firestone’s corporate 1-800 number regarding a serious alignment issue that began shortly after purchasing new tires in October along with a lifetime alignment. Over the following month and a half, we made repeated calls throughout December and January. We were consistently told upper management or corporate would contact us within 2–3 business days. That never happened. The only action taken was corporate reviewing the case file on a weekend and offering only a refund for the lifetime alignment, which does nothing to address the real issue. Firestone has not taken responsibility for the fact that the unresolved alignment ruined nearly new tires, caused ongoing vehicle damage, and may have resulted in additional mechanical issues due to the prolonged delay. A refund for the alignment alone is inadequate. We are requesting full accountability, including: •\tImmediate inspection and correction of the alignment •\tReplacement of the damaged tires •\tCompensation for the excessive delay in repairs and potential vehicle damage This issue has been ongoing since December 5, 2025, and the lack of direct contact from upper management is unacceptrable.

93desigirl

★☆☆☆☆

2 months ago

On December 5th, 2025 we contacted Firestone’s corporate 1-800 number regarding a serious and ongoing alignment and tire issue. Since then, we have called repeatedly throughout December and now January. Each time, we were told that upper management or corporate would contact us within 2–3 business days. That has never happened. The failure to address this issue has resulted in continued tire wear and progressive damage to the vehicle, which poses a safety concern. We have documented every call and have received nothing but repeated apologies and empty promises. The lack of accountability and follow-through from corporate is unacceptable. We are formally requesting immediate resolution: a full vehicle inspection, proper alignment correction, and repair or replacement of the damaged tires at no cost. Continued inaction is forcing us to escalate further.

Brianna Camberos

★★★★★

a month ago

Matt really came through for me. I hit a pothole and busted my tire and rim. He fixed it all up for me and showed me the damages. Great attitude and humor!

Samantha Hedgecoth

★★★★★

5 months ago

Silas, the Service Manager at the Firestone on Galloway, is hands down the BEST. No doubt about it. He went out of his way to make sure my wife’s car was safe and ready to get back on the road, and that kind of care and attention means everything. It’s rare to find someone who genuinely looks out for you the way Silas does. He’s professional, honest, and goes above and beyond. If you want peace of mind when it comes to your car, ask for Silas — you won’t regret it! Most definitely recommend!

Kandace Kerry

★★★★★

5 months ago

Silas and Jacob were who helped my husband and I with our car. They were phenomenal. Jacob actually caught some things that the other firestone had mistakenly installed incorrectly (for the make and model of my car), and he fixed it. Not only did he work on my car thoroughly and efficiently, he also took the time to fix my front clip which was coming off. I could Not have asked for better customer service from both gentlemen.

Carri Tipay

★★★★★

6 months ago

Brendan and Steve were wonderful in there customer service and problem solving. They are very much appreciated. Not only did I receive quick service but they honored the company agreement and my service needed was under warranty. Thank you so much!