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About Business
For professional Car Repair care in Mesquite, TX, Mesquite, look no further than Discount Tire. Their team excels at delivering top-tier results for Tire shop, Auto parts store, Tire repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.3/5 rating based on 922 pieces of feedback. They have become an integral part of the Mesquite, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Mesquite, Discount Tire is ready to assist with your next project or repair.
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Google Reviews
April Michelle
★☆☆☆☆ I’ve been a loyal Discount Tire customer for almost my entire adult life — easily 98% of the time, they’ve been my go-to for tire service. Sadly, after my recent experience, I can no longer recommend them to anyone. On Monday, 7/14/25, I went to the Mesquite, TX location to have a nail removed from my driver-side front tire. Less than 24 hours later, on 7/15/25, my vehicle suddenly became undriveable. I was stranded on the side of the road, unable to turn my steering wheel, and eventually had to be towed. After having it inspected by a trusted mechanic, I learned that critical safety components were missing — the castle nut and cotter pin on the driver’s side, and the cotter pin on the passenger side. These are not parts that simply fall off — they were either not reinstalled properly or missed entirely during service. If this had happened at highway speeds, it could have been fatal. When I realized Discount Tire was the last shop to touch my wheels, I reached out to the regional manager, who forwarded me to the claims department. I had to repeat my story from the beginning because he hadn’t provided them with any details. I followed every step they requested — including paying a mechanic to inspect and document the damage, and submitting a repair estimate. I truly believed they would take responsibility. Instead, my claim was denied with no valid explanation, and no accountability for the technician’s negligence. It’s heartbreaking to know that decades of loyalty mean nothing, and that they are unwilling to own up to mistakes that put customers’ lives at risk. If you value your safety and the safety of your family, think twice before trusting Discount Tire. Because of their negligence, my family’s safety was put in extreme danger, my trust was shattered, and I was forced to take out an unnecessary car loan just to have a reliable vehicle again.
Marcus
★★★★★ (Revising my review 1/12/26) Ben and Nino made things right by me. They took the time to follow up and ensure my tires were properly shipped and I was all setup in store today. In and out in 50 minutes with an appointment. Appreciate you all taking care of this situation. I do not recommend purchasing tires from Discount Tire, either online or in-store, due to a very frustrating and disorganized experience that reflects poorly on the company as a whole. Approximately two weeks ago, I ordered tires through the Discount Tire website and scheduled an appointment at the Mesquite location. The order and appointment were confirmed, and my card was charged at the time of purchase. Everything appeared to be in order until about five days later, when someone from the Mesquite store called to inform me that the tires I had ordered were actually backordered and would not arrive in time for my appointment. I was told that if I wanted to keep my original appointment, I would need to upgrade to a different set of tires at an additional cost of $40–$50 per tire. While I did not need premium tires—since my vehicle is nearing the end of its lease—I agreed to the upgrade simply to avoid further delays. On the day of my appointment, I attempted to check in using the text link provided, but it did not work. To be proactive, I called the store to confirm everything was ready and was assured there would be no issues. When I arrived on time, I checked in and waited about 15 minutes, despite having a scheduled appointment. After inspecting my vehicle and confirming the tires needed replacement, the staff attempted to locate the upgraded tires and discovered another issue: the replacement tires that had been ordered were incorrect. My vehicle requires extra load tires, but standard load tires had been ordered instead. At that point, I was told that if I wanted tires installed that same day, I would need to pay an additional $58 per tire—on top of the already increased price. By this point, the total cost had nearly doubled from my original online order for tires of the same rating. While still in the store, I checked the Discount Tire website, which showed that the correct tires could be installed at that location by Thursday. The representative told me the website was inaccurate and does not properly reflect store inventory, which raises serious concerns about the reliability of their online ordering system. The overall process felt misleading: the website allows you to place an order, immediately places a hold on your payment method, confirms an appointment, and then days later increases the price. Once you are physically in the store, you are pressured to pay even more if you want the service completed that day. I want to be clear that my frustration is not directed at the individual employees. The staff member I worked with was polite, helpful, and even offered a small discount on the upgraded tires. However, even with that discount, I would still have been paying 75–80% more than originally planned for a vehicle I will be returning from lease in two months. This situation is clearly the result of systemic issues with Discount Tire’s online ordering, inventory management, and customer service processes. In summary, I do not recommend shopping at Discount Tire online, and based on this experience, I would also caution against in-store purchases. The lack of accurate inventory information, immediate payment holds, and repeated price increases make the process unnecessarily stressful and unreliable. While I appreciate the employee’s effort to help and follow up if the correct tires become available, the overall experience was extremely disappointing.
Cel Escob
★★★★★ This was the first time I came. I just came to check my tire needed some air. They could not put air in my tire because they sit it had a leak. So they checked it, they fixed it, and I did not pay one single penny. I left so happy I'm 76 years old. It's hard for me to afford to fix a tire and they fixed it for free. I will be getting my tires here from now on. There are very polite smiling, a very nice people. Everyone was working, no one was standing around. This was the best place I've ever been for tires. I was very happy when I left there. I will recommend this place. This is a place I will buy my tires from now on. Thank you, discount, tire. I have never been so happy living a tireplace
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