Carter Automotive Repair Service

Jason James

★★★★★

5 years ago

We have been using Carter Automotive for 16 years now. Hands down absolute best in the quality of work they perform. Ive never taken one of our 5 vehicles back for something being wrong or skipped.

Clay Harrison

★★★★★

8 months ago

AC broke in my Jeep Renegade. I didn't want to put more money into it but it's Texas in the summer. When we decided to fix it, they were able to knock it out during a short holiday week (July 4). They always communicated with me. Couldn't be happier that I went with Carter. People always say "support local businesses". I highly recommend this shop for any automotive needs.

hip chc

★★★★★

Edited 4 years ago

I Love this place!!! I have brought my baby a White 99 vette there twice and was never ever disappointed! Great price! I will never take her any where else ever! The people that work there are very sweet! They took excellent care of her!

Aaron Rodgers

★★★★★

10 months ago

Carter Automotive Repair Service is the best automotive repair shop near you! I moved to to Mckinney and got my car towed down there due to not trusting anyone up here. Towed my car there Monday (Memorial Day) had it by done by Tuesday at 1 PM CST. Love these guys! Thanks Jordan for everything!

troy watson

★★★★★

3 weeks ago

Great shop,fair pricing quick work

Erin Samples

★★★★★

2 years ago

This place was such a blessing! I had an unfortunate incident with unavoidable road debris and it cracked my transmission. What was even worse is that my insurance fought hard to not have to pay Carter what the damage was worth, but he continued to fight them on my behalf until insurance finally gave a realistic number. Once the agreement was reached, my car was ready within 2 days of them getting the parts shipped in. This is a place that will fight for you and also assure quality work for a fair price. Carter really went above and beyond to keep me informed about the situation, and that was so appreciated. They value their customers here, so just go!!!

Aaron Rodgers

★★★★★

a year ago

Carter's Automotive in Mesquite, TX, is a cut above the rest. Their honesty and straightforwardness are truly refreshing. The entire team, from Jordan to James, provides top-notch service. They had me back on the road in just 48 hours after a battery and alternator replacement. Carter's has earned my trust and my business for all my car needs.

Brian

★★★★★

2 years ago

I recently found James and his team at Carter Automotive and they are amazing. I own a company with a fleet of trucks and he has our business moving forward. I’ve now had 4 of our fleet vehicles in there in just the last month and greatly appreciate the communication and level of expertise and service with each transaction. I highly recommend them!!

Beau

★★★★★

a year ago

I needed and oil change after work, called this place told them I was coming because my car needs specific oil and I wanted to make sure they had it. Got told that they had some and they would order a filter for my car as well. Got there and they ran out of the oil I called about but they had more ordered and delivered in 15 minutes. Even with that delay I was out the shop in less than an hour. Price was up front, transparent and, fair no hidden charges after service, none of that. Since I travel to Mesquite for work I might make this my only place to get oil change for now on.

Brett Lincoln

★★★★★

a year ago

INCREDIBLE! They were great! They replaced an engine in 1 week!! They kept me updated on every aspect of the repair. The car is running better than its ever run! I recommend Carter Automotive Repair to everyone in Mesquite and beyond!!!

D.C.J. News Media

★★★★★

6 years ago

Most excellent people. They have a great knowledge base. Very nice, friendly, helping. Went over everything with a fine tune comb and did it in record time to boot. They have excellent Work Ethic and professional standards. The shop and office are nice and clean. I'll use them again and recommend them to others

Roudy Hall

★★★★★

2 years ago

Carter has definitely earned my business in the future. I took my van in yesterday to have the ABS repaired and mentioned how they may have to pull my antenna off before pulling it into the bay. I’ve got a large CB Antenna on top and the previous place I took it to didn’t and bent it. I picked up my van today and got home to notice it’s straight now. Apparently they straightened it out without my having to ask. It’s the little things like that I notice. They were very kind as well and didn’t try to stick me with a huge bill. I’ll definitely be back in the future!

Jonathan Ackley

★★★★★

2 years ago

Extremely reasonable and easy to work with. Truly appreciate his dedication to his customers! It’s rare to find a mechanic shop you can trust. Highly recommended James Carter and his crew at Carter Automotive!

Nastassia_Caldwell

★★★★★

6 years ago

My first visit here. Came to get an inspection done. I was greeted by a very friendly young man. My wait wasn't long. And they got my inspection done in only like 10 minutes, which was awesome causw I had my 7 month old with me. And the lady that checked me out was so nice. Great customer service.

A.D. Blackwell

★☆☆☆☆

Edited 3 years ago

We took our car in to have a front end issue checked out June 8, 2021. The owner was told about a shaking steering wheel, rattling sound in the front end, as well as something feeling loose under the pedals. He was told the car pulls to the right and the rattling/shaking gets worse at higher speeds. We made sure he knew we were leaving for a family vacation and needed the vehicle to be road worthy for a long trip. James took a quick look and said all we needed was an alignment and balance. My husband took the car in a couple of days later to have the recommended work performed. When the car was picked up from the shop, James told my husband it was still pulling to the right. He said he double checked the alignment and it was straight. He blamed the pulling on some minor body damage on the right quarter panel. We left for our road trip a couple of days later. Two hours into our trip the vehicle lost control on the highway. My family could have died because of the negligence and ineptitude of the owner/mechanic. Our vehicle lost steering control and veered hard right off of I-20 going 70 mph because of a broken rack and pinion. When I went to the shop to discuss the matter, I was verbally assaulted and bullied by James. He should have noticed the rack and pinion was bad. We needed much more than just an alignment and balance. We had to pay towing fees in addition to getting another alignment after the rack and pinion steering was properly repaired in Marshall, TX.

Renee Grimmett

★★★★★

Edited 6 years ago

My parents move to Mesquite from the country. Started having issues with both cars. We took both cars to them and they were able to fix them with low cost and didn’t mess around. Very friendly, called before fixing the car and repaired. This place will surely have our business! Well recommended!’nnn

Jacob Coleman

★★★★★

3 years ago

I replaced my transmission myself due to a noise I thought I heard from my transmission. After replacing the transmission I heard the exact same noise…. Since this shop is a Preferred Shop to work on Jasper products and handle warranty claims I brought it to them. Before going through with the process and spending thousands in the hope that Jasper would reimburse me for the warranty claim, James Carter the owner said I should look at another part just to double check. Low and behold he was correct! In my opinion I wouldn’t expect any shop or business to take the care and precautions to watch out for the consumer rather than earn a buck. Thank you James and thank you Carter Automotive.