Firestone Complete Auto Care

US Matt

★☆☆☆☆

Edited a month ago

One of the worst service experiences I’ve ever had at any auto shop. This Firestone location took nearly 9 hours just to complete a basic wheel alignment — something that should take no more than 1–2 hours at a professional service center. What made it worse was the unprofessional attitude of the staff. There were no updates, no explanation for the delay, and no sense of urgency from anyone working there. Customers were simply left waiting, as if our time had no value. It’s clear this location suffers from poor management, lack of leadership, and zero accountability. Nobody seemed to take ownership of the situation or show even the slightest concern about the inconvenience caused. That’s not just bad service — it’s a complete failure in customer care. This experience reflects a shop that is disorganized, careless, and unprofessional from top to bottom. Firestone is supposed to be a trusted name, but this location gives the brand a very bad image. If you want your car serviced efficiently and with respect, do yourself a favor and avoid this place entirely. There are plenty of other shops that know how to treat customers right and get the job done properly.

Ginger Leigh

★★★★★

a month ago

Hayden is amazing!! Not only was he accommodating on a late night stop, he allowed me to leave my car for the night and they had it fixed and ready for me the next day. Highly recommend and they can be trusted!

Satish Kumar Billasonti

★☆☆☆☆

7 months ago

I visited store #019143 four times to have my Bridgestone tire fixed and was repeatedly met with frustration due to a lack of consistency among the staff. The manager, Jalia, provided me with a quote and scheduled an appointment for a tire replacement. However, when I arrived for my appointment, two other employees, Jeorge and Erin, refused to honor the quote. I asked them multiple times to contact Jalia to verify the information, but they would not. Erin's behavior was particularly upsetting, as she made it seem like I was the one who was wrong for having the quote. The situation resulted in a three-day delay and significant disruption to my personal plans. I would not have left a zero-star review if it hadn't been for Jalia's initial help. The store's poor service forced me to take three half-days off work, costing me time and money, and causing significant stress. I would like to file a complaint with Bridgestone customer care regarding this issue. I also noticed scratches on the rim. I'm unsure if they were caused during the tire replacement or if they were a pre-existing issue.

Tamisha Lowe

★★★★★

a month ago

Excellent service. Very respectful and precise, Hayden went above and beyond! Would highly recommend going to Firestone on 6828 Coit Rd in Plano, Texas.

Sandeep Dalvi

★☆☆☆☆

4 months ago

I have purchased lifetime wheel alignment deal from this location. I had booked a 9 am appointment for getting wheel alignment of my car. It’s 10:35 and I am still waiting in the lobby for my car to be taken in. The reason- their technician that does wheel alignment comes in after 10. Why would they book me for 9 am in that case. I will not recommend this service location. I hear another customer complaining that this is the third time he is in here and the clerk is not responding professionally.

C A Barone

★★★★★

2 months ago

I choose this Firestone on Coit Road even though there are other locations closer to me, and that says a lot. The staff here is consistently friendly, professional, and honest. I trust them with my car, and that trust means everything.

Anthony Ucella

★☆☆☆☆

3 months ago

They held my vehicle for 24 hours. They informed me it was a head gasket issue, but did not tell me the technician made this report because they could not get a computer diagnostic. Additionally, the manager drove my car to a parking spot, which you should not do if you have a head gasket issue. They did not inform me of the failed diagnostic reading and charged me $100 for the reading. I do not intend to return to this location.

Shauntel Burton

★☆☆☆☆

5 months ago

JALIA!!! The CUSTOMER SERVICE I RECEIVED WAS UNTOUCHABLE!! I called and was taken care of ! No ifs ands buts or maybes handsdown ! VERY RARE! From what I observed the team is great as well! Starts with great LEADERSHIP!! THANK YOU JALIA! I moved to fast… actually as the store manager I WAS TRULY DISAPPOINTED AT THE END. NOTHING WAS EXPLAINED TO ME UNTIL THE WORK WAS DONE and NOT BY JALIA. It was Tony from the other Plano store that explained things to me. I was chai for something I didn’t need! I should have been inspected before serviced off my word I AM NOT AN EMPLOYEE. NO stars for JALIA. My apologies for misleading anyone.

喵酱

★☆☆☆☆

7 months ago

Absolutely a waste of time and money. I had a 2 PM appointment and ended up waiting nearly two hours — my car wasn’t even touched! They initially said the air filter would arrive in 30 minutes and take 20 minutes to install. Sounded fine. But after an entire hour passed, nothing happened, no one said a word, and my car sat in the exact same spot. Then they had the nerve to charge me $9.99 for a “diagnostic fee”. What exactly did you diagnose? The air? Not a single person communicated anything. The service was a total mess. I came in with an Audi, not to be treated like a fool. If you want to charge people, do some work first. Don’t leave customers hanging for two hours and pretend it’s professionalism. This place doesn’t deserve to call itself “Complete Auto Care.” If you hate your time, your money, and your dignity, this is the shop for you. Otherwise, run — don’t walk. 💩

Michael Schneider

★☆☆☆☆

3 years ago

Dropped my car off at 10am for an oil change and tire pressure check. Guy charges me 10 bucks for the tire check. Great start. At 2:12 I call to check on the status of my vehicle, and am told it hasn't started yet, but my vehicle was next. At 4:10 I call back and am informed they haven't started yet. At 4:30 I get a ride over. They have not started. They finally inform me that after checking the tires, I am informed they need to replace a tire, and only a more expensive brand is available. At 6:10 they finally finish. They do not give me a receipt, only tell me it's been emailed. I drive off. My tire pressure alert has still not cleared. I review the bill and see I was also charged for a tire patch they did not do. I go back to the store frustrated and inform the employee who sighs, places a hand on his head, and asks me to just come back tomorrow. I notify him that I will be back, but please notify whoever will be there that I will be angry. I then get a call as I pull back to my house by I'm guessing the manager, who tells me I have no right to be angry and they will be refunding me when I go back tomorrow. I am now furious and inform the manager as much before hanging up. After not answering to take more rebuke from him, the manager texts me that if I don't call back and de-escalate that I won't be allowed in (you know, to get the money they wrongfully charged me). Terrible experience. UPDATE: upon getting home, I inspected my engine - they overfilled the oil and oil is all over my engine and the lift handle to the hood.

Daniel Reves

★☆☆☆☆

6 months ago

I rarely leave reviews, but Firestone in Plano earned this one. I came in expecting basic professionalism and transparency. What I got was a masterclass in how not to run a business. From the moment I walked in, the staff seemed more interested in upselling than actually solving the issue I came for. They quoted me one price, then magically “discovered” additional problems that conveniently doubled the cost. When I asked for clarification, I got vague answers and condescending attitudes. To make matters worse, they performed work I never authorized and then tried to charge me for it. When I pushed back, they acted like I was the problem. No accountability, no apology—just deflection and arrogance. This place operates like a scam wrapped in a uniform. If you value your time, money, and sanity, do yourself a favor and go literally anywhere else. Firestone should be embarrassed by how they treat customers!!!!!

Syed Z

★★★★★

4 months ago

front desk lady (Renee) was simply outstanding, she provided me all the information in detail for my vehicle leaked tire and discussing my options. I am very satisfied with the interaction so far

Edward

★☆☆☆☆

3 years ago

Brought my wifes 2018 Ford Focus ST to this location for an alignment and they insist the front tie rods get replaced. Fast forward 5 months and I go to drive the car and the steering wheel isn't centered and I hear a metal clunking coming from the front end when turning the wheel. Turns out both front tie rods have come loose as Firestone doesn't use thread locker and/or didn't tighten them sufficiently. I wouldn't recommend them to service anything critical on your vehicle as this is dangerous. We will be taking this car somewhere reputable to get another alignment and make sure it's safe to drive.

Trenton Larkin

★★★★★

2 years ago

Had a quick question 🙋🏻‍♂️ about coolant and the guy at the counter had the answer. I’ve always loved the service we get from Firestone 🔥🛞. They are my car repair shop of choice. Thanks so much for always rocking.

Charles

★☆☆☆☆

4 years ago

Went to Firestone in Plano to get new tires and oil Change dropped off my car. The tech called me hours later looking for the wheel lock key and informed me that they tore the car apart looking for it which by the way called me hours later after I had dropped off the car. Then took all day to oil change and change the tires finally at closing time I was still waiting for my car in the dark I am assuming now that they waited till closing because they knew had bad they damage my rim so then they park the car in the tightest parking space away from me in the dark I am assuming to hide the damage Rim. The Rim Looks like someone tried to pry off the mag with a crowbar. Called them they said they contacted the manager but no reponse from anyone after texting them the pics no one ever responded to me about it I will never go to Firestone again. I asked what can be done to make up for this all I wanted was a response saying we are sorry and maybe some credit back to make up for the damaged rim, but got nothing from them except ignored.

Katherine Green

★★★★★

7 months ago

Overall happy with the experience. Im very thankful that they are open early in the mornings before work. The service seemed a little slow, but in their defense there was only 1 technician and the manager. A little pricey for 1 tire but I needed one quickly and that was the only option.

Didi Paterno (Didi)

★★★★★

4 months ago

I appreciate the warm service from Miss Renee. Also the fact that the printer was working to provide the print out of the wheel alignment results was much appreciated. Thank you!