Firestone Complete Auto Care

krystal rohrbaugh

★★★★★

2 months ago

I am not a customer at the Leominster Firestone tire store but I was treated so wonderfully. I was traveling back to Maine after babysitting my granddaughter when I noticed all four of my tires had low pressure. I was hesitant to stop at a gas station to fill the tires as the last time I tried to do so I actually took air out instead of putting it in 😳. I asked the gentleman at the counter if he could have a tech show me how to do it. Instead, within five minutes, he had a wonderful young tech fill all my tires with a smile on his face. When I asked what the charge was he stated it was a courtesy. I thanked him and told him that his mom would be proud of him for helping an old lady out lol. Thank you very much. There is still kindness in this world. K

Sebastian Gyger

★★★★★

5 months ago

Needed an extremely last-minute wheel alignment after my mechanic had failed to do it and the manager squeezed me in at the very end of the day here, even staying a few minutes late, to help me get it done! Furthermore, despite me probably inconveniencing him, he was extremely friendly and courteous throughout.

Daniel Zaccardo

★★★★★

a month ago

Great people working there. Got me in out pretty quick and don’t try to oversell me fo stuff I didn’t need. Very good mechanics

Clifton Bowers

★★★★★

5 months ago

Called and an advisor answered within a few rings. Mike took all my information down, got me in the following day and completed my service while I waited. Perfect service. Great communication and very impressed by this location. I would advise coming here for any needs you may have! Thank you Mike!!

Joe McCarthy

★★★★★

2 months ago

Firestone was able to fit my repair into their already busy schedule. Service was provided prompt, friendly with a smile. I was in a bind and Firestone helped greatly. Thank you.

Storm

★☆☆☆☆

4 months ago

Had appointment for 7am-got there at 6:55, it’s mid November, 28 degrees outside and the young gentleman would not open the door to let me inside. I stand there a few minutes in disbelief as I watch him sitting at his nice warm desk with me in clear view outside in the cold. He gestures to me that they’re not open yet through the window. I am 56 years old. I’m not impressed at all. Being human goes a long way in my book. I wonder if he would let his mother stand outside in the cold and wait. I won’t be back and I will be spreading the word.

Trey Gainz

★★★★★

a month ago

Good service but a bit over priced on the tire side of things. The oil change was actually cheaper to do here then most places you'd find. I got a full synthetic oil change done for 72 dollars

Nicole Alario

★★★★★

a year ago

I just recently moved to Leominster and naturally on my way home from work yesterday my car started shaking like a leaf and I had pulled over to realize my front tire was completely bald to the point the threads where showing. I new I had to get into somewhere quick but being a girl and having absolutely no idea what I'm doing I was a nervous wreck about being taken advantage of. I called a few local spots to get quotes bc as we all know moving is expensive and I'm so happy I went with Firestone. I spoke on the phone with a gentleman named Ramon and he went above and beyond to help me out. He was able to get me in right away just shy under an hour before they closed. He explained everything to me thoroughly and even offered to let me watch the service so I could get a better understanding of what he was doing, which I didn't end up doing but the gesture itself was so kind and really put my mind at ease. The service was extremely quick and that's also always appreciated as-well seeing as I had my wild child with me. The price for the service was better than any other quotes I had gotten and in 2024 that was extremely helpful. Ramon was just overall such a nice man and I'll be recommending all my friends to go there for their car services. I couldn't have asked for a better experience! And I wholeheartedly appreciate your help yesterday Ramon So thank you!

Harley DeLancey

★★★★★

3 years ago

Have all my work done here on my Lexus IS350. The Staff here are friendly and informative. They also honor their warranties and I recommend the lifetime alignment. I also tow quite a few vehicles here for my job and they are always accommodating on that end as well.

andrew C

★☆☆☆☆

a year ago

I’ve been a loyal Firestone customer for some time now, but I'm extremely disappointed with the service I received. I had my front brakes on my Corolla worked on in April 2023 when my car had 136,449 miles. By July 2024, with only 10,000 additional miles, I began experiencing violent wheel shaking whenever braking above 30 mph. I took my car to a different mechanic, who discovered that the rotors had been installed incorrectly. This error caused them to rust prematurely and wear out far before they should have. As a result, I had to replace both the front rotors and brake pads, which cost me nearly $500. Sadly this means I will not be returning in the future, and I would not recommend anyone else go either.

Beach House

★★★★★

7 months ago

I have installed tires on three separate vehicles. I also had rear brakes replaced on one vehicle. Along with the balancing and alignment these guys were great. Everyone there was very knowledgeable. Understood my circumstances and helped me tremendously. From Ramone, the manager Anthony, the maintenance supervisor, and especially Ron who worked as a mechanic for all my vehicles. . These guys gave me great advice. They helped me understand the problems as well as resolving them. There's no pressure easy to talk to and explained step-by-step procedures. I don't believe I'll be taking my car anywhere else except Firestone of LEOMINSTER.

Mike Donlon

★★★★★

5 months ago

I went in for minor tire repair, and it was a seamless experience. The gentleman working the desk was great, pricing was reasonable, and they fixed it quickly.

Felix Alonzo

★★★★☆

7 years ago

The customer service was great, I only wish they would have told me it was going to take as long as it did. Other than the timing; they really take care of their customers. Repair wise, so far so good.

Adam Andronowski

★☆☆☆☆

6 months ago

Stay far away! I had an emergency vehicle issue. From 7AM till 2PM the crew opened the hood and lowered the driver's window. "We are still diagnosing it" the explanation on repeated personal inguiries. I was sitting there, in a foreign city, in the middle of a long car trip from Ontario to Florida. No customer manners to speak off. If I could I would give them below zero grade. Adam

Shannah Baker

★★★★★

a year ago

Jon & Luis were great! I really appreciated the work from start to finish. John gives absolutely incredible customer service consistently, Luis was very friendly on the phone and in person as well and did a great job replacing my tire quickly and efficiently. I really appreciated the work from start to finish! John gives absolutely incredible customer service consistently, Luis was very friendly on the phone and in person as well and did a great job with my vehicle. I absolutely would recommend the Leominster Firestone every day, all day long!

Daniel Chou

★★★★★

9 months ago

I am grateful that this location was able to accommodate me on such short notice in regard to replacing two tires. Like other reviews have mentioned, the staff here are professional, kind, and transparent in the work that they do. I generally get tire replacements at Costco, but wouldn’t mind coming here from now on for its convenience and fair pricing.

Keri P

★★★★★

Edited 11 months ago

Very good service. Ronnie actually brought me out to the vehicle to show me what was wrong instead of just telling me. He also worked with me to get the lowest & most convenient pricing for me. You can’t beat the price of only $9.99 for a full vehicle inspection to see what may be needed. Super friendly service from Ramon & John as well.