Firestone Complete Auto Care

Adam Andronowski

★☆☆☆☆

6 months ago

Stay far away! I had an emergency vehicle issue. From 7AM till 2PM the crew opened the hood and lowered the driver's window. "We are still diagnosing it" the explanation on repeated personal inguiries. I was sitting there, in a foreign city, in the middle of a long car trip from Ontario to Florida. No customer manners to speak off. If I could I would give them below zero grade. Adam

Felix Alonzo

★★★★☆

7 years ago

The customer service was great, I only wish they would have told me it was going to take as long as it did. Other than the timing; they really take care of their customers. Repair wise, so far so good.

Mike Donlon

★★★★★

5 months ago

I went in for minor tire repair, and it was a seamless experience. The gentleman working the desk was great, pricing was reasonable, and they fixed it quickly.

Beach House

★★★★★

7 months ago

I have installed tires on three separate vehicles. I also had rear brakes replaced on one vehicle. Along with the balancing and alignment these guys were great. Everyone there was very knowledgeable. Understood my circumstances and helped me tremendously. From Ramone, the manager Anthony, the maintenance supervisor, and especially Ron who worked as a mechanic for all my vehicles. . These guys gave me great advice. They helped me understand the problems as well as resolving them. There's no pressure easy to talk to and explained step-by-step procedures. I don't believe I'll be taking my car anywhere else except Firestone of LEOMINSTER.

andrew C

★☆☆☆☆

a year ago

I’ve been a loyal Firestone customer for some time now, but I'm extremely disappointed with the service I received. I had my front brakes on my Corolla worked on in April 2023 when my car had 136,449 miles. By July 2024, with only 10,000 additional miles, I began experiencing violent wheel shaking whenever braking above 30 mph. I took my car to a different mechanic, who discovered that the rotors had been installed incorrectly. This error caused them to rust prematurely and wear out far before they should have. As a result, I had to replace both the front rotors and brake pads, which cost me nearly $500. Sadly this means I will not be returning in the future, and I would not recommend anyone else go either.

Harley DeLancey

★★★★★

3 years ago

Have all my work done here on my Lexus IS350. The Staff here are friendly and informative. They also honor their warranties and I recommend the lifetime alignment. I also tow quite a few vehicles here for my job and they are always accommodating on that end as well.

Nicole Alario

★★★★★

a year ago

I just recently moved to Leominster and naturally on my way home from work yesterday my car started shaking like a leaf and I had pulled over to realize my front tire was completely bald to the point the threads where showing. I new I had to get into somewhere quick but being a girl and having absolutely no idea what I'm doing I was a nervous wreck about being taken advantage of. I called a few local spots to get quotes bc as we all know moving is expensive and I'm so happy I went with Firestone. I spoke on the phone with a gentleman named Ramon and he went above and beyond to help me out. He was able to get me in right away just shy under an hour before they closed. He explained everything to me thoroughly and even offered to let me watch the service so I could get a better understanding of what he was doing, which I didn't end up doing but the gesture itself was so kind and really put my mind at ease. The service was extremely quick and that's also always appreciated as-well seeing as I had my wild child with me. The price for the service was better than any other quotes I had gotten and in 2024 that was extremely helpful. Ramon was just overall such a nice man and I'll be recommending all my friends to go there for their car services. I couldn't have asked for a better experience! And I wholeheartedly appreciate your help yesterday Ramon So thank you!

Trey Gainz

★★★★★

a month ago

Good service but a bit over priced on the tire side of things. The oil change was actually cheaper to do here then most places you'd find. I got a full synthetic oil change done for 72 dollars

Storm

★☆☆☆☆

4 months ago

Had appointment for 7am-got there at 6:55, it’s mid November, 28 degrees outside and the young gentleman would not open the door to let me inside. I stand there a few minutes in disbelief as I watch him sitting at his nice warm desk with me in clear view outside in the cold. He gestures to me that they’re not open yet through the window. I am 56 years old. I’m not impressed at all. Being human goes a long way in my book. I wonder if he would let his mother stand outside in the cold and wait. I won’t be back and I will be spreading the word.

Joe McCarthy

★★★★★

2 months ago

Firestone was able to fit my repair into their already busy schedule. Service was provided prompt, friendly with a smile. I was in a bind and Firestone helped greatly. Thank you.

Clifton Bowers

★★★★★

5 months ago

Called and an advisor answered within a few rings. Mike took all my information down, got me in the following day and completed my service while I waited. Perfect service. Great communication and very impressed by this location. I would advise coming here for any needs you may have! Thank you Mike!!

Daniel Zaccardo

★★★★★

a month ago

Great people working there. Got me in out pretty quick and don’t try to oversell me fo stuff I didn’t need. Very good mechanics

Sebastian Gyger

★★★★★

5 months ago

Needed an extremely last-minute wheel alignment after my mechanic had failed to do it and the manager squeezed me in at the very end of the day here, even staying a few minutes late, to help me get it done! Furthermore, despite me probably inconveniencing him, he was extremely friendly and courteous throughout.

krystal rohrbaugh

★★★★★

2 months ago

I am not a customer at the Leominster Firestone tire store but I was treated so wonderfully. I was traveling back to Maine after babysitting my granddaughter when I noticed all four of my tires had low pressure. I was hesitant to stop at a gas station to fill the tires as the last time I tried to do so I actually took air out instead of putting it in 😳. I asked the gentleman at the counter if he could have a tech show me how to do it. Instead, within five minutes, he had a wonderful young tech fill all my tires with a smile on his face. When I asked what the charge was he stated it was a courtesy. I thanked him and told him that his mom would be proud of him for helping an old lady out lol. Thank you very much. There is still kindness in this world. K

Phillip Ashe

★★★★★

a month ago

Firestone Leominster is the best location of any I've been to. Another Firestone (Manchester) turned my wife's car away, saying that they could not rotate my tires because they had stripped the lugs trying to get them off, then gave us a substantial estimate to fix. We took the car to Firestone Leominster. They helped us, explaining that the other location had not used a breaker bar to get the lugs off like they should have, that the other Firestone should have been responsible to replace the stripped lugs, then fixed their mistake at no charge despite not being responsible for the damage themselves. I can't say enough good things about this location, especially Ramon and Kristie. Thank you for taking care of my wife's vehicle.

Luis Fernando Azevedo

★★★★★

6 months ago

Nice guys and Nice work. Anthony and Ramon are phenomenal. Not to mention the service team, who were excellent.

Jessica Watson

★★★★★

7 months ago

I routinely visit this Firestone location for oil changes, and every time I’ve gone, the service has been prompt, professional, and accommodating. The staff is always friendly and provides excellent customer service. During my most recent visit, I received a call from the manager, Ramon, regarding the wear bars on my tires. Since I don’t know much about cars, he took the time to explain everything thoroughly in a way that was easy to understand. I really appreciated his transparency and honesty, it made me feel confident about the information I was given. As a woman with limited car knowledge, it means a lot to be treated with respect and to feel that someone is genuinely looking out for my safety. Thank you to Ramon and the team for going above and beyond—I’ll definitely continue coming back!