Flow Honda in Winston Salem - Service

Crystal Cook

★☆☆☆☆

a year ago

Took my car here on Monday 12-2-24 to be diagnosed for a possible drivers side wheel bearing gone bad. Upon checking in I also ask the service tech, if they had time could they check my tire pressure cause my light was on indicating low pressure in one or more of my tires, he said no problem. After a hour and a half the tech comes out to tell me, that it’s the front drivers side and passenger side wheel bearing that is bad. I found that odd that it was the passengers side too, being they had just replaced that one a year and a half prior. The tech said they could replace one that day cause that’s all they had in stock and order the part for the second one, at which I declined service cause I was going to get a second opinion. The tech tells me he will get my car ready, that he had them run it through the car wash. Once the mechanic pulls up in my car I see him motion to the service tech to come over , and you can see him chatting with the tech about something, and the tech just shrugs his shoulders, like “oh well” is how I took it. The mechanic proceeds to get out and tells me that he put air in all my tires, but the light had not gone off yet, that he drove it but needed to drive it for another 40 miles for the light went off! That is completely not true! Any time that light comes on and I put air in the tires, it immediately goes off when it reaches the correct air pressure so I knew instantly he was lying. I leave with my car and go directly to a service station to confirm if he had put any air in my tires like he had stated he did, and he ABSOLUTELY did not the tire pressure in my back tire was only at 18, very low. And upon adding air, once it hit the level it needed to be at the light went off and hasn’t been back on all week!!! Something so simple as to just simply say I forgot to check your air pressure, but instead decided to lie about it, has cost you a customer, which is a shame, cause I’ve been with you guys for awhile now! That could have easily turned into a dangerous situation, had I been dumb enough to believe the mechanic, I would have been out here driving around thinking my tire pressure was fine when in fact it was very low. And not only that but got another opinion on my wheel bearing and it was only the drivers side, did not see a problem with the passenger side! Tried to pull another dishonest move there too!!! Once I feel a business is being shady and dishonest like you guys have shown I’m done with them!!!

Idbin Morales (Ernesto)

★☆☆☆☆

8 months ago

Worst service department I have ever experienced. Service advisor tells you whatever he has to, to get you out of the way and on to the next car. No sense of customer service. A clear disconnect between what the sales team promises you and what the service department delivers. If you purchase at this dealership, DO NOT get con on that First Place Finish warranty! Getting an issue resolved or claim in is not the worse!

Jen

★★★★★

Edited 2 years ago

Had a great, quick experience here. It is a very convenient pull through to get started with very friendly service. Nice updates via text. Large, clean waiting area, comfortable.

Richard Barron

★★★★★

8 months ago

Ms. D was very accommodating as we took two test drives of Passports and one of an Accord. She was able to find our ideal Passport in two days and we completed the transaction in one day. It was a pleasure working with her, Noah and Simba who focused patient attention on us.

7eus

★☆☆☆☆

10 months ago

I took my car in for an oil change today because the representative on the live chat informed me that I could borrow a car to go to work and then return later to pick up my vehicle. They scheduled my appointment for 7:30 a.m. When I arrived, I waited, but it turned out that they don’t offer the loaner car service. It seems the corporate office and the Honda dealership need to communicate better, as this experience ended up wasting my time.

indra malla

★☆☆☆☆

4 months ago

I went to service center for 2 times and changed couple parts but I am still having same problem.

Kristen Boren

★★★★★

10 months ago

I thought I only had to replace my AC condenser, but the service team found more pressing (and valid) issues with my car. They sent me a video of said issues while walking through and explaining them. I had the option to approve or deny any work being done (with the cost included!). Vinny was super helpful and detailed during and after the servicing. I highly recommend them for any service needs.

Larry (Cloudstepper)

★★★★★

a year ago

27Jan2025: I called Flow Honda (2600 Peters Creek Pkwy, Winston-Salem, NC) for minor service. A same-day appointment was available at the time it would take me to drive there. When I arrived, there were 3 drive-in bays for the service garage, each with 3 (or 4) service coordinator stations, almost all occupied. The door opened and I simply pulled up to the next available station. James Harris was there to greet me. In a very friendly and personable way he noted what service was needed, letting me know it would probably take about an hour, and directed me to a waiting room next to the bays. The waiting room has comfortable seats, free refreshments, and restrooms. I received text updates on work progress including one to let me know the work was done. It included checks on common things like oil level and even included a free car wash(!). The process was very smooth. Compared to all other dealership (and other) service centers I've used, I was extremely impressed. The work took an hour longer for a small part that needed to be ordered in, but it was done without me having to make a return visit. Afterward, James patiently took the time to guide me through some software changes via the display screen. One feature they thought had been fixed, was still not working. It turned out that feature is only available for Android phones (confirmed later when it worked on my wife's phone). Two others who must have been involved were there at the end, probably to help if needed, and waved as I left. I very much appreciated the surprisingly efficient process, the excellent service, and James' very friendly interactions with me.

Cait Marie

★★★★★

a year ago

Vinny in service was super helpful and kinda today today while helping me with my 2010 Honda Element (photo attached). I came in for a battery health check. We found out it did need to be replaced, as well as they provided a few other recommendations for future service when they checked out the car. 10/10 recommend Vinny for your visits.

Clint Alfaro

★☆☆☆☆

4 months ago

I had a warranty issue with my 2025 Civic Hybrid, which I purchased from them new, and brought it in for service. The technician gave me a hard time covering the work under warranty even though it was a manufacturer defect. Fortunately, this was point resolved by the supervisor. Unfortunately, the team did not wash my car after the service work, which they set as an expectation for their customers. I also did not receive a response to my text arranging the pickup of my vehicle.

David Johnson

★☆☆☆☆

a year ago

We took our 2017 Pilot into the dealership because it was doing what you see in the video. It also cuts off while it is driving. The problem is caused by the fuel injector...we knew that much. Honda replaced the fuel injector about 18 months ago. This time they charged us 300 plus to change a fuel injector relay. Well, the car didn't even make it home after we left. We called and let them know it wasn't fixed and they said to bring it back in so they can change out something else on the fuel injector. No mention of them changing a relay that did not need to be changed. So we just threw away 300 dollars and they were very, very unapologetic about stealing our money. So instead of being out 1200, we would have been out 1500. I asked, what if the 1200 dollar fix didn't work. She said they would try something else. Really? Then she proceeded to tell us that they 'start' with the cheapest fix and if that doesn't work they move to the next least expensive fix until the car is fixed. So we could potentially have to spend more depending on which fix works. When I asked for the mechanic to call me back, he never did. I'm not sure what happened to troubleshooting, or trial and error, or common sense; but it seems to me that if you don't know how to fix something, then you should just be honest and say that. So how many times should I pay to have something fixed? The next time you all at Honda order a meal and it's wrong, send it back and ask them to charge you for two meals. When the second meal arrives wrong again, send it back and ask them to charge you for a third meal. Then you will understand how infuriating this is. It's ok Honda. We went out that same weekend and got a Kia Sorento---a nice looking car with a better price tag and same amenities as the Pilot. We've been Honda folks for the last 10 years and have had 2 Hondas. 1 CRV and 1 Pilot. Never again for me or anyone I have influence with. I wouldn't even pay for an Uber if it was Honda because I don't want anything to do with that brand ever again.

Antonio Chang

★☆☆☆☆

2 years ago

Took my car in for a recall back in June and also paid for front brake pads to be replaced and their rotors to be machined. Took much longer than expected. What was supposed to be a several hour job ended up taking more than 4 days with no guarantee of when it would be completed My wheels, which have been squeaking slightly since my initial visit 2 months ago, have suddenly become loud enough that it annoys me. I take my car to another mechanic and guess what? They don't believe I even had my front rotors machined properly. Not only did they say and show me how unevenly machined the rotors look, the rust on all the bolts indicate that they were never even taken off in the first place to be machined. The rust on the parts were too extensive to have allegedly been worked on only 2 months ago. What's the point of paying for services here if they won't even do the job right? Save your money and go else where. Unless you need a recall completed I suppose. For what's it worth, I did receive an apology for the delays and my advisor was good to me at least.

Hamdo Alktish

★☆☆☆☆

a year ago

A terrible experience with this company! I went to get my car cleaned, but they ended up damaging the rear bumper, causing a large scratch on it. When I spoke to the service department manager, James Harris, he was extremely arrogant and disrespectful, showing no concern for customer issues. As for the cleaning service, it was a disaster! They did not clean the car properly, leaving several areas untouched, yet their prices were excessively high and did not match the poor-quality service they provided. Additionally, their appointments were completely inaccurate, and I had to wait much longer than expected. I do not recommend dealing with this company at all—poor service, unprofessional behavior, and overpriced!

Andres Rodriguez

★☆☆☆☆

5 months ago

If I could put 0 stars I would. All the fears about Auto dealers Service Departments came true when I decided for once give it a try. 1- took my car for a recall service, one our after the car got there I get multiple messages, one of them offering money to buy my car for a ridiculus amount, followed by a video of my car describing all the things the car needed. Oil change, fluids change, alignment , ect.. I service my car myself so I told them do not touch the car. 2- my car developed a grinding noise on a front tire a week before and after replacing the CV axle at another shop, the noise did not dissapear, so I though what the heck let Honda fix it they know these cars... man I was wrong. After evaluation they told me the noise was fromm the transmition fluid being low, I had just replaced it 3 months ago. So I took it home checked it, it was not low, but I went and replaced it with the bes tranny fluid for my car. The noise did not change. 3- I called to get the car in I requested to focus on the wheel bering because the noise was very localized, while turning under load. Aftyer dropping the car they called me to tell me that the wheel bering was ok but the inner shaft bering was bad. They had the bering but the only seal they could find was out of state. After one phone call I located the seal at another dealer in NC 1 hour away, picked it up and brought it back, they also recommended a cv axle replacement because the new one in was not oem..... I brought the oem from my house that was perfect. a few hours later they called me the car suppose to be ready. Tested the car, the noise was still present. Took the technician to show him , he heard the noise but he recommended to change a motor mount... really. Took the car back home with $800 + less in my bank account, and was told by the service lady that her manager could not test the car anymore because it was unsafe, they thought the car was good in normal driving circumstances.

Krystle Davis

★★★★★

2 months ago

Recently had to take my car in for a cracked head gasket in addition to other minor repairs. I was torn as to whether it was worth putting all this money into the car and Tommy gave me such honest and great feedback! He helped me get into a car to fit my current needs and I don’t regret the decision one bit! He is the true meaning of customer service. He didn’t care about just making a sale, he cared about my safety and well being. The same goes for Napoleon who is always delightful, honest and welcoming when I come to Honda. Alyssa was also very helpful in helping me with through the process. This is the type of customer service that keeps me at Flow Honda in Winston. I make the drive to Winston instead of getting my car worked on at the Honda place in Greensboro because o TRUST the people! Thank you Tommy, Napoleon and Alyssa for everything!

Renee Russell

★★★★★

2 months ago

All the people I encountered were pleasant, friendly and helpful. I wanted to get some paint off a wheel on a car I had bought at another dealership in December and we had not noticed it when we bought it. While they had it in the service area to clean the wheel Remington had it taken down to the body shop to get an estimate per my request about a paint issue on a door that our daughter had also noticed after we bought the car. I was also driven to work and picked up after work by their shuttle driver. He was pleasant and accommodating and got me to work on time and was there when I came out of work. I am very happy with the excellent service I received. Had I taken it back to the dealership where I bought it in another city I would have lost a day of work.

Jim W

★★★★★

Edited 2 weeks ago

Bought a new car here. Overall the deal was a little more than I wanted to pay but we got close. Not unhappy with the final price. After we settled on price the rest of the purchase experience was excellent and a pleasure. Worked with Anna, Esteban, Simba, David, and Mike at various portions of the process. Everyone was great. There no one that was pushy or difficult, and I can tell you for a fact that is not always the case at other dealerships. Overall, I am very happy with how things went. A plus.