Flow Nissan of Fayetteville - Service

Tyrae Gause

★★★★★

5 years ago

I just purchased a car and I had a absolutely great experience. From start to finish, everyone who assisted me was so helpful. Definitely come see my guy David! He was so professional, friendly and patient! Overall very personable experience and I highly recommend Flow Anderson of Fayetteville. And remember, ask for DAVID!!

Shereka Sutton

★★★★★

a year ago

Cherishe was awesome going above and beyond dosent explain how great of a sales person she is. You must check her out and let her get you approved and driving off in the perfect car for you!!!!

Kenyata “Kaci” Coleman

★★★★★

5 years ago

Mamie was my sales consultant and helped me with my purchase of a Nissan Altima. She made certain I was fully informed of all features and services on my car. She worked to find my interests to ensure I got exactly what I wanted in a new vehicle. Mamie was not pushy and didn’t provide any false hopes or expectations. I truly appreciated her customer service and love for her job. I will definitely refer her to others.

John Doe

★★★★★

5 years ago

I had an issue with my records and not understanding why my truck needed all of these unexpected repairs. My vehicle was not properly inspected the last time I went. They informed me that they have done a full clean sweep with some of the previous workers and have hired new employees due to the lack of professionalism. They apologized for this and worked with the repairs' price, provided a modest reduction in cost, and made sure that the process was smooth and easy. I expected to be at the dealership from 7:30 to 5:30 pm, and they were able to get my repairs finished right around lunchtime. I was very impressed with Ingrid and Jason and would highly recommend anyone to get any repair to be done here at Flow Fayetteville.

shentilla lara

★★★★★

5 years ago

I had the pleasure of working with Tom to purchase my new Armada Platinum. He was out of this world, he was very professional and personal at the same time which made the experience easy and less stressful. There were certain things I wanted on the vehicle and he made sure that I got everything I wanted. The General Manager, Steve was amazing also he accommodated me in every way he could right along with Tom. I would definitely go back to Flow Nissan and ask for Tom. If you want transparency, professionalism, attention to details, kindness, and just a piece of mind that you are getting the best Tom is your guy.

Zachary Reed

★★☆☆☆

2 years ago

The services department has steadily declined in customer service and it is primarily due to the extensive wait times. I scheduled an appointment for my wife to take my vehicle for a routine oil change and tire rotation at 12:45 and was not complete until 4:30. This is something needs to be communicated to customers if it is going to take more than 2 to 3 hours. Their excuse was that they were short staffed but that needs to be expressed prior to making the appointment so the customer can have an opportunity to seek service from another service department. Really disappointing experience.

Shikia Johnson

★★★★★

4 years ago

I had an amazing experience Jessica Underwood-Groom was professional and courteous. She was able to find me the perfect vehicle for my family. She was knowledgeable, patient, and kind. I felt safe here. The vehicle I purchased was gorgeous, and fit my family beautifully. I would recommend to everyone.

Daisy Lee

★★★☆☆

a year ago

Service department needs work. When you schedule an appointment for routine service they ask if you will be dropping the vehicle off or waiting there. They say it affects the appointment time. I was going to wait while my oil was changed and tires rotated. I arrived 8 minutes early to check in. I did not receive my vehicle until 3 hours past my appointment time! If the oil change is going to take such a long time they should let you know in advance so you can plan a huge gap in your day.

Darryl Butler

★★★★★

a year ago

Joe Johnson, Service Manager at Flow Nissan of Fayetteville has an impeccable ability to ensure all Customer Service needs are met regarding the Service Department mission. Dewayne Autry, Service Assistant, Derrick Brown Service Technician have "as always" ensured my vehicle received the full scheduled service as requested. I cannot say enough about this Service Departments professional work ethic! I can also understand that the Front Office team members noting Robyn McLamb, General Manager and Edwin Ewing, Front Office Assistant enable the entire Dealership with a "Positive" and knowledgeable work environment, which is the epitome of the entire Nissan organization.

james walton jr

★★★★★

4 years ago

Our purchase of a new 2021 Nissan rogue was above excellent. Jamar handled the sale and answered all of our questions with patience, never in a hurry and you could tell he had really been trained well, his knowledge of the vehicles was extensive. Cam helped us in the finance department and again that experience was excellent, giving us good solid advice, never rushing us even though it was almost 9 PM. The dealership GM Steve has done an outstanding job putting this well trained team together, service that you just don’t see you anymore. I previously sold new cars for a few years so I’m a little harder to impress than most but I would give these folks 11 out of 10 stars. I would strongly refer anyone to purchase a car from flow Nissan of Fayetteville and we will definitely by there again in the future.

Kat White

★☆☆☆☆

a year ago

Extremely disappointed. My husband, senior citizen, retired military was taken advantage off as he trusted to be FAIR treated at Flow Nissan of Fayetteville. Inflated repair bill…as it is NOT common practice to NOT waive the diagnostic fee if you get the actual repair done. This was confirmed to me by other dealership in town. Message to service lane manager who stood there listening and doing nothing…YOU got us this time…now we are going to avoid this service department like the pest and know with certainty our NISSAN TRUCK will not be replaced with another new Nissan truck in the future!!!! Invoice//564387 and 564597.Beyond disappointed!!!

Gina Boots

★☆☆☆☆

a year ago

Edit or amendment to previous survey: I tried to get assistance on closing out lease with my leased Nissan by attempting to speak to Kevin our previous salesman for husband’s new car. He didn’t seem to helpful and was told to call Nissan customer service for info on payoff and details. When I did so customer service did provide pay off but stated had to take to dealership to close lease options. When I took car back to Flow for last oil change I went in to lobby but not one person came up to ask if I needed assistance after I stood around for 10 minutes prior to walking out with no resolve to my lease. Drove to Nissan in Lumberton and received excellent customer service and resolve on lease. Just found my new dealership even if 45 minutes farther away!

Nick Panchak

★★★★★

a month ago

Brooke took great care of my car’s checkup and the whole process was very easy.

Milky SpongeCake

★★★★★

7 months ago

Christopher Declue made my whole process nearly flawless. Honestly couldn’t have had a better sales team and salesman. Definitely made a customer for life as they have a high quality of service and are very military friendly.

Samantha Saucedo

★★★★★

2 years ago

Such a great experience! Cherise was an amazing person and sales woman. I was very informed during the entire process, I felt heard on the features that were important to me, and I felt that Cherise and her coworkers were just as excited for me as I was for my new car. Highly recommend Cherise to anyone looking for their next vehicle and Flo Nissan for all your needs! Great service and great people! 😊

Jonathan Washington

★☆☆☆☆

4 months ago

Since first oil change, I told them something was wrong with the right front brake. They SAID they checked it twice during my next few oil changes and nothing was wrong… then had to get axle replaced under warranty. Had to prove to the service manager that it was actually broke because he didn’t believe me…. After that, there was very noticeable vibration. Of course the service manager said it wasn’t the axel. They looked it over and of course found nothing wrong on their end. I didn’t leave this time until we exhausted everything. Turns out they did tire rotation and DIDNT BALANCE MY TIRES! He didn’t even offer me to bring the car back the next day to have it done. I took my car to another dealer an hour away and writhin the first 3 mins of driving, their service manager heard something wrong with the brake unprovoked! The caliper was bad and fluid was leaking. They got it replaced for me under warranty and they had the tires balance and rotate! What do you know, NO MORE VIBRATION! This could have all been avoided if Flow would have tried to find the problem and fix it versus make it like there was no problem having me go back and forward up there because they weren’t diligent in trying to solve the issue. I will just make the long drive now to have my car serviced with TRUSTES professionals! Oh.. and new car tires only last 25k miles and aren’t under warranty! Found that out too… SMH

Carol Ege Rock

★★★★★

2 months ago

Can I just BRAG about this dealership please??? Every time you enter this establishment, you are greeted with a smile or acknowledgement. Friendly, timely, professional service is guaranteed each time we arrive. We look FORWARD to comming here as you are treated like the extra family member. We live Flow Nissan of Fayetteville, we love our Rogue, the service team, reps and crew that make up this family of customer friendly service. Nothing but accolades of praise and humble thanks!