Ed's Automotive on Raeford - a Main Street Auto shop

James Backus

Ed's Tire at 2902 Raeford Road, Fayetteville, NC are the most professional professionals I have ever had work on my vehicles. They took my vehicles in, diagnosed everything wrong with them, notified me, did the work on them and had them done quicker than anyone who has ever worked on them. Their work is superb. Everyone who works there is outstanding. Thank you Ed's for being in business to help us. James Backus
★★★★★ 2 months ago

Gabriel Bermudez

I have not once ever had a bad experience with Ed’s Automotive. I’ve been here a few times & each time I’ve found the staff to be friendly, professional & honest. They are great at their job & always fair. They seem to genuinely care about helping you out as best they can. I’d recommend Ed’s over any auto shop in Fayetteville if I’m being honest. Fair prices, good people!
★★★★★ a month ago

Patrick Cartos

This place is not safe! I brought my vehicle in for new tires and an alignment. After the alignment, the car pulled hard to the right. I later discovered the tire pressures were completely uneven side-to-side — something that should never happen, especially when an alignment is involved. I returned and they performed another alignment. After that, the steering wheel was visibly cocked to the right while driving straight, indicating the alignment was not done correctly. When I called the shop to explain that the car had just been there, that the original tire pressures were wrong, and that the alignment still wasn’t correct, I asked to discuss the money I paid for the alignment. Instead of listening, Matt immediately became defensive, said a refund was not happening because they had already done two alignments, accused me of talking over him, and then hung up on me. I called back and spoke with a different employee. When I asked for Matt, I was told he was unavailable. This person was far more agreeable and said she would “process” a refund that could take up to 14 days and that I “should” receive a confirmation. No confirmation was provided. This did not feel like a genuine resolution. While I was waiting at the shop, an elderly woman wearing a respirator came in and said she had recently gotten an oil change there and now her car was smoking. The shop told her her valve cover gasket was “destroyed,” repeatedly said it wasn’t anything they did and that it “just happened,” and then quoted her $775. Between improper tire pressures, an alignment left with the steering wheel off-center, hostile customer service, inconsistent responses about refunds, and what I personally witnessed with another customer being pushed toward an expensive repair immediately after routine service, I have serious concerns about the quality of work and customer safety here. I will not return and strongly recommend others go elsewhere.
★★★★★ 2 months ago