SomeBigDude

★★★★☆ 9 months ago

Lisa Martinez

This used to be a great place to get in and out for service without the need for an appointment. They started scheduling appointments and when we arrived at our appointment time we were told it would be 3 or 4 hours before our truck would be ready. I fail to see the point of scheduling when it actually takes much longer. I did contact customer service but never received a response.
★★☆☆☆ 9 months ago

Savana Hadley

Had a great experience here! I went in to get a key fob programmed to my 2017 ford fusion hybrid. I brought in my own key fob but unfortunately it was a dud and could not be programmed. Reese and his guys were able to get a new key fob successfully programmed to my car while helping me save as much money as possible. Super grateful to them!
★★★★★ 10 months ago

Aaron Williams

The best customer service anywhere! I felt like a valued customer, not a number!!!
★★★★★ 10 months ago

Hannah Nelson

I don’t normally leave negative reviews, but I feel like I have to offer a word of caution to anyone else looking to get their car repaired or checked out here—I would STRONGLY advise against it. I’ve actually waited a few month to even write this review since we took our car in just to make sure that our problems really were misdiagnosed here. We had troubles with our car starting/randomly dying, so we took it in to Big O. They checked us out & told us they thought it was an issue with our transmission module. It would be a hefty repair (around $1000 for the part & labor) so we decide to look around for cheaper options. Sidenote: We actually took it in twice to Big O because the first time they thought it was our battery (so our car was checked out twice there) It SEEMED like it would be cheaper to fix it at the actual Ford dealership, so we took it in there to get another diagnostic exam and fix the part. Upon getting our estimate for repairs, we were SHOCKED to find that they had listed and “diagnosed” $4000 worth of repairs. Listing several things that Big O hadn’t found issues with at all, including claiming there was a major issue with our clutch assembly. First off, this made no sense because our problem seemed completely electrical and not a mechanical problem at all. At this point we weren’t sure what to do because we paid a little over $7000 for our car in the first place, so $4000 worth of repairs didn’t even seem worth it. The Ford Dealership offered us an option to trade in our car for $1500…(seems suspicious to me in retrospect) We decided to fix the transmission module since that had been diagnosed twice (although now we have our suspicions they only diagnosed that because we said something about it) & take our car to a repair shop in our hometown & to a mechanic our family knew and trusted well. Our car continued to die so we knew something else was still the matter. Thank heavens we took it to this little ma and pop shop. After their thorough examination, they diagnosed the problem as a $15 fuse (!!!!!!!!) that connected to the transmission module that needed to be repaired. We’ve been driving our car for months now and it’s been completely fine. Literally problem solved with a $15 fuse. Absolutely nothing wrong with our clutch assembly or anything else. Not only were we frustrated with the misdiagnosis from ford (at least Big O was on the right track), we were really frustrated with the extremely high diagnostic exam fee— around $200 (for reference Big O is about $90). And they literally diagnosed everything wrong. Overall, we were highly dissatisfied with our service here (although the people were friendly and kind). I’m not saying it necessarily was an intentional scam, but the whole thing felt slimy to me. I would not take my car in again and I wish we could at least get our money back for the overpriced, unreliable diagnostic exam.
★☆☆☆☆ 10 months ago

Z

Fast friendly service. I am still waiting on a response for a time-line to get my truck back in when the parts arrive for the warranty repairs.
★★★☆☆ 11 months ago

Beau Sanders

Braxton was extremely helpful and communicative and am grateful I had his help with my vehicle in the service department. Not thrilled with the work done on my vehicle by the mechanic, but am feeling relatively satisfied with the accountability and follow through.
★★★★☆ a year ago

glabal77

My car is been there since Thursday I was told it was going to be ready the same evening, didn’t hear back from them I called and asked if they did the repair that I took it in for , no they did something else I told them the car was there for the TCM recalled they said oh sorry will have it ready Friday morning , Friday morning came and went no one call with an update , Saturday came and went no one call me left a message and the service advisor never called!!! Monday here we are and my son called they said the advisor was not in … like really anyone can give you an update , but they told him they call us back this was 4 hours ago , I called two hours ago asked to speak to the service supervisor anNate has not called back, this is the worst customer service I’ve had at any ford dealership!!! Today after we finally came to the dealer they tell us the car had been ready since Friday and the person that was supposed to call us went on vacation that’s really poor customer service!!!!
★☆☆☆☆ a year ago

Jeffrey McCue

loved my time here! Cristian Zamora was SUPER helpful throughout the whole process! Would definitely buy here again in the future
★★★★★ a year ago

Neil Crouch

★★★★★ a year ago

Will Anderson

★☆☆☆☆ a year ago

Luke Brown

Had a coolant flush performed. It was quick and efficient. Great coffee machine in the waiting area.
★★★★★ a year ago

Mark Wilkinson

Took my truck into LHM Ford Provo for 3 repairs over the last 4 weeks. Worked every time with Reese in the service department and couldn’t of been happier. Explains things very well. Despite seeing how much work he had on his plate he took the time to explain everything performed on my truck and why it was important. If you go, ask for Reese.
★★★★★ a year ago

barbara kearns

I took my vehicle to Larry H. Miller Provo to get a new battery installed. The service representatives checked me in quickly and were very professional. My wait time was 35 minutes and was done. I would recommend going to Larry H. Miller Provo to all my friends and family.
★★★★★ 2 years ago