About Business
For professional Car Repair care in West Valley City, UT, West Valley City, look no further than Lucky's Auto Service Center. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 3.7/5 rating based on 87 pieces of feedback. They have become an integral part of the West Valley City, UT community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in West Valley City, Lucky's Auto Service Center is ready to assist with your next project or repair.
Google Reviews
Dan Low
★
☆☆☆☆
2 years ago
If I could do 0 stars i would. Don't think I'll be buying any more vehicles from lucky auto. This is the second vehicle I have bought from them and with in the first 2 years the transmissions have failed.
jaren johnson
★★★★★
6 years ago
I always have good experience with lucky they have always worked with me with my needs in been fair Jared in Josh are always very nice in do there best to help you in anyway they can big o tires that's another story I get to go deal with them again today about the same issue.
Jeanette Millward
★
☆☆☆☆
4 months ago
Uncooperative unhelpful put you through hoops don't go there
Fatkid Zombiz
★★★★★
10 years ago
Put $100 down and drove out of the lot with the vehicle I wanted. The sales staff was very helpful and went over all the documents quickly. No hidden things as other dealerships. Thank you Margarita for selling me this car. THEY REPORT TO CREDIT BUREAU!!
Colby Fikstad
★
☆☆☆☆
4 years ago
Horrible Company just scamming people out of their money! I suggest you go to an actual body shop to fix your car due to their lack of being professional. They have had our car over 5 day over a battery and charging us for a tow in which they required. I’m surprised they are still in business and expect them to be shut down. What they are doing should be illegal, not worth your time or money.
Samantha Bee
★
☆☆☆☆
6 years ago
I went in for an oil change last week. I asked Josh to please make sure they knew not to put my windows down bc they won't go back up, and that I wanted to talk to someone about the cost for some repairs I'd like to get done soon. I sat in the waiting room for a while, but no one had any time to talk to me about those repairs. But I did get to overhear the staff that day discuss how people can just take their car somewhere else if they don't like the timeframe or service. I decided to take that advice, since they're clearly not interested in the business. They drive my car around with both the windows down, like I asked them not to. I got an "oh sorry" from josh, the manager just sat there, and now I get to deal with both windows stuck down in the rain bc no one hear wants to listen to the customer. But the WORST part of this is.. after a couple days of smelling burning after my oil change, I looked under the hood to find the cap was never put back on and oil spilled all over the place. Thanks luckys auto credit for ripping me off hard on my vehicle, and then giving me horrible service whenever I try to get "free oil changes". What a joke.
Bria June
★★★★★
10 years ago
Had an amazing experience at Luckys. Paul C was amazing and by far the best salesman I have ever worked with. He didn't try to jerk us around and rush us out, he was actually patient and gave us advice on stuff to do to insure we got the best deal. He kept in touch with us and actually cared to help us and get us the car we wanted. And we did. We are extremely happy . Thank you so much Paul- and Luckys.
Natalie Welch
★
☆☆☆☆
7 years ago
All I can say is NEVER have an issue with a payment they shut your car off.. life happens but I guess not for them. You pay 4 times what the car is worth and they are the most unprofessional people ever. I let them take their lemon back went to another place got the same car for 8000$ less.. Same credit same everything. Just make sure you take the kyjelly with you.
C. Davidson
★★★★★
9 years ago
I have to say the car warranty is a total plus! I love being able to get my oil changes done at no cost, as well as other car services. Everyone at the Auto Service Center is super nice just like everyone else at Lucky's.
Chawntae Serrano
★★
☆☆☆
5 years ago
Not what they say it is. They say they don't care about credit, but they pull your credit. They say they can work with anyone and their payments are manageable and they wont put you in a payment you cant afford- which are all in accurate. Single mom here an $170 minimum per check and $1000 down minimum is VERY un affordable. I would look else ware. $77 and a job does NOT get you in a car with these guys as advertised...
John Egan
★★★★★
Edited 6 years ago
I got a car here with a warranty. Wound up later having a transmission issue. The service center made sure I was well taken care of considering my situation. Even when my credit improves I will check them out before I buy elsewhere. More to add since my review. The service center went above and beyond in my opinion. If I could suggest anything else it would be to have Saturday hours available.
Rachell Barnett
★★★★★
5 years ago
I got my Kia soul from lucky auto. They r amazing. I recommend to everyone. Brian who helped is amazing. Other car places wouldn't help, or said they would and put me in a couple different vehicle. I went to lucky's and was helped and got me in a ride immediately. I love u lucky auto. Kiss kiss!
Samanthia Williams
★★★★★
7 months ago
Andres &’ Luke are great, got us into a car when we weren’t expecting to 🥰
Nick Kelsey
★★★★
☆
3 years ago
The car I bought has been a total lemon for the low low price of about $15,000 lol, BUT the auto service branch of Lucky's auto has really been above and beyond. Making sure to stay in contact with updates when your car is in the shop, and trying there best to accommodate your schedule. Good customer service!
Hinemoa Kaufusi
★★★★★
a year ago
Getting a car here was a really good experience Thanks to Gabe. He was very nice & helpful. Would definitely recommend Luckys Auto to anyone looking for a great affordable car.
Reyes Ortiz
★★★★
☆
a year ago
Lucky auto made getting a car quick and easy. From the moment I contacted Hayley I knew they weren't like other dealerships . I went in and left with a car the same day for .77 cents down & couldn't be happier
Amber Herndon
★★★★★
9 months ago
Hayley helped make the entire process smooth and easy. I highly recommend her. Very nice, professional, and knowledgeable. I appreciated her taking the time to help me with all my questions.
Adrienne Nard
★★★★★
11 months ago
Have paid off my second car through Lucky's. Nothing wrong with the first car just wanted a bigger car. Great team both in sales and service center. Even though I paid off my second car in October 2023. I am here getting my free oil change that comes with my purchase. If I ever need another car this is where I will be going.
Kylee Boulton
★★
☆☆☆
6 months ago
The sellers are nice and quick and helpful but the service center is absolutely terrible. I got my car in March and it’s been in service center 8 times in the last 5 months. Mainly all for oil pressure that they keep saying they fixed but don’t actually fix. I know Luckys is an AS-IS dealership but it’s ridiculous that their service center does less than the bare minimum for the cars. Honestly would never recommend anyone getting a car from them at all
Tha Wave
★
☆☆☆☆
a month ago
This place sucks!! 5 minutes to sell you a car that's overpriced and after sales is trash barely get somebody who can pick up the phone. Lord forbid it takes 2 weeks to get a oil change
