Archer B

Smooth and simple no up selling in the service department which is refreshing.
★★★★★ 3 months ago

King Cory

Horrible customer service
★☆☆☆☆ 7 months ago

Sagi Waroczyk

The guys are pretty cool and quick, just, I wish they could help release my car with 3rd party insurance more quickly 😢
★★★★★ 8 months ago

Nikita Desaussure

I have had a terrible experience with Ford here in Greensboro. I have never seen a company so non chalant about helping a customer. My suv has been in the hands of Ford since June 6, 2023. I took it there because my transmission went out on June 2. I towed it there and it has been sitting there all this time. Now, I got the extended warranty for a reason. I pay 85.00 extra a month. This suppose to protect me from everything. Ford, decides to tell me that they couldn’t do it because of a service missing. I always get my truck serviced. But that’s not the point. I’ve only had this vehicle for now a little over two years. Everyone knows that a transmission shouldn’t be out that quick. What does a oil change have to do with it. It’s not in the warranty anywhere. The service manager Alex said to my parents and I that Big Ford should pay and we will pay and the most you might have to pay is 250. Why he put that amount out there I do not know. So we left alright. Then they called me several weeks later with lies, and stories. I have everything written down but it’s so much. I will say they finally loaned me a subcompact suv that was so small I couldn’t even take anybody in the back seat. I have a 2019 Ford Edge. I appreciate it but I didn’t think I would be riding around for months like this. So now I’m seeking legal representation because they are so full of mess. I am a disabled 3 time war veteran with 100% PTSD and this has taken me over the edge. I did 20yrs and had to deal with a lot and to have to deal with a problem that could be so easily fixed is beyond me. This what makes people quirk out. My anxiety is out of the roof. You would think if it’s about a service then my motor but my transmission. They sold me a lemon and just because they did they should do right by it. Oh, remind you all that when I purchased it the turbo was already out of it and my back light wasn’t working(sensor). They had to repair the turbo. I was trying to trade it then and they wouldn’t even take it because of the turbo. I could go on and on but please don’t go to Ford. I have gotten 4 cars from Ford and never had a problem with any of them. I’m just amazed at the low level of customer Service I have received. It’s not fair and I had to let the world know that they did me wrong. I’m so disappointed in the quality of service that I have received. Don’t go to Ford! They mistreat Veterans!
★☆☆☆☆ a year ago

Willaim Davis

★★★★☆ a year ago

Joseph Harden

Ford
★★★★★ a year ago

Kyle Essenmacher

★★★★★ a year ago

Milton Peele

In and out In very timely manner!
★★★★★ a year ago

LaShaun Ward

★★★★★ a year ago

Jus Me

Sent our truck there 3 times and was never fixed. We got it back the last time and the dash was torn apart, parts laying all inside the cab. A mess. They would never call us back. The truck was never fixed after the third time either. Definitely one star.
★☆☆☆☆ a year ago

sarah montefusco

★☆☆☆☆ a year ago

Psychodrgn

Friendly, professional employees. Only rated 4 stars because they are understaffed so it takes longer than it used to to get your vehicled back.
★★★★☆ 2 years ago

Jeffrey Strickland

Communcations is very poor for the service department. Glad the car salesman is not like this.
★☆☆☆☆ 2 years ago

caroline maxwell

I was there 6 hrs to have a recall part replaced as well as a parking sensor. problem. It was going to have a ride home. They never said the parking service issue was un related to the recall. I had a choice to wait or go home. I waited thinking bit was related. After 3 hrs I asked and they said I it was being looked at. I am no so much upset at the mechanic abut the lack of keeping the customer in the loop about the problem. If I knew that. I would have asked to have an Uber take me home. 6hrs later it was not fixed.
★★☆☆☆ 2 years ago

Arlina Mallory

★☆☆☆☆ 2 years ago