Precision Tune Auto Care

Ma WH

★☆☆☆☆

a year ago

DO NOT TAKE YOUR FOREIGN VEHICLE HERE!! I brought my Volvo XC90 here for an oil change and they did not have the proper key to change it. I waited for over an hour thinking they were changing my oil only for the associate to tell me that they guys in the back were trying to remove something without the needed key. I immediately said that would come back the next day when the guy with the proper tool was there. Upon leaving this light appears on my dash board. I then called back up there and she said Oh no worries we will top off your fluids when you come back. I drove the vehicle to work the next day and back to Precision Tune to get my oil changed. I get there and they change my oil and top the fluid off to make the light go off. I drive it a few days and start to hear a knocking sound coming from the engine. I park it in my garage and drive my second vehicle. On my next day off I take the car back up there and Terry tells me that by the way it sounds he wouldn’t be driving it and to bring it back the next day and he would take a look at it. I come back the next day and he wants to charge me $120 just to look at it when I know it’s something they did!! ABSOLUTELY NOT!! I called to ask for documentation of what fluid they put in my car to make the message on my dash board go off and off course they can’t tell me and don’t have documentation of that on the paperwork. I have been in contact with Home office and will sue them if need be! BE AWARE!!

Veronika mcgriff

★☆☆☆☆

4 months ago

took my car for a state inspection before i left the state because it’s in my mothers name and i was moving. I told the person at the front desk my car was a 2019 hyundai sonata and they corrected me saying it was a 2017. My mom went to pay the taxes and couldn’t because it didn’t say i even got an inspection. She called the place confused and they hooked the inspection on my 2019 to a car that we no longer have possession of and was totaled for 4 years. If you know anything about registration the inspection has to be done in nc if that’s where registered so i couldn’t just get it done in florida as a simple fix nor was i driving my car 10 hours back up to nc. So my mom told them they needed to fix it. They ended up fixing it but i decided to fly up there for other reasons and went in to get the receipt with her. Told the man i wanted my money back and he was extremely rude about it and said you want your money back i’ll give you 30 dollars. Do better

Kris C.Z

★☆☆☆☆

a month ago

I was going to here to get a oil change and a state inspections. But when I approached the counter, I waited to be helped but as I was waiting another customer came in and stood behind me. John the worker came in totally ignored me and helped the gentleman behind me. He never asked if I have been helped nothing. I've been to this location multiple times and never had an issue but today I was extremely disappointed. I will never return to this location.

Mrs. Jena Shannon

★☆☆☆☆

4 months ago

Picked at my oil pan until it caused a leak then quoted me $700 to fix it the truck wasn’t leaking it’s parked in a new drive way I would notice. Well now my new drive way had an oil in it! I came in with another vehicle for oil change and tire rotation and after 2 hours they complete the oil change and tell me the tires don’t need to be rotated and if I wanted them done I’ll have to wait again since another vehicle was in the bay now. Do what I ask if I need an opinion I will ask!

Kevin Powers

★★★★★

2 months ago

I always get the best customer care at precision tune. Megan is always informative and a fantastic communicator and Bethany is the best mechanic in town and the only person I let work on my truck.

Ilayia Hill

★☆☆☆☆

3 months ago

Wasn’t too happy with the customer service at this location, front desk employee Sarah was very rude , I did not like her tone she was very condescending and how she handled herself , leaning on the counter on her phone like is this a place of business or social hour for the employees. I definitely will not be back to this location first impression was terrible .

Kali Thornton

★☆☆☆☆

a year ago

I normally would not leave a review of any kind, but I feel that this situation prompts one. I came here for an assumed alignment assessment and or realignment. I dropped my car off and ran errands while it was getting worked on. I returned due to a phone call from the shop stating that my car had other damages and that the alignment could not be completed at this time. I asked for an itemized list and the image below is what I received. (I’ve blurred out all personal information) I was quoted at just about two thousand dollars for an excessive list of repairs I was “in need of.” I was in disbelief, they were trying to up charge me heavily. I went out of town to get my car inspected and serviced. The second image below is the picture of my tire one day after seeing precision. They completely disregarded my tire and or missed it, which I don’t really understand considering my car was lifted. All of the parts that they stated needed replacing were completely fine, I just needed a new set of tires. I am failing to understand how I was uninformed about this issue and further more how the shop allowed me to drive home on the tire.

Erik Schneider

★★★★★

7 months ago

July 18, 2025 Had my Lincoln Town Car towed to Precision Tune on Battleground. It stopped running and no matter what we tried it just would not start. I had no previous experience with Precision Tune. The staff was so helpful and polite. The mechanic, Paul, was very thorough and knowledgeable. He had the car running great the next day. Fuel Pressure Sensor was the problem. I will be returning to Precision Tune when the next problem presents itself, and you know it will. Thank you, Paul!

Roxanna Yurek

★★★★★

Edited 3 months ago

The facility is clean with a pleasant environment, and great customer service. Their trustworthiness and reasonable prices, I decided to switch from Ford care to Precision care.

Synethia Merriman

★☆☆☆☆

6 months ago

I would not recommend their services to anyone. Missed diagnosis my car and what was going on with my car. They don't seem very knowledgeable not sure if anyone is certified to even be working on a vehicle.

Marla BB Deck

★★★★★

6 months ago

I have taken all 3 of our cars here for state inspections. They make sure to get them in quickly and the waiting facilities are nice. The staff are very friendly too!

Johnny Galbreath

★★★★★

Edited 7 months ago

Great friendly staff! This is the best location in Greensboro. The customer's lounge area is always clean and there are plenty of places for you to eat and visit why your car's being repaired or serviced.

Mark Pagliarulo

★★★★★

2 years ago

Superstar customer service, and the mechanical work performed was great. My car isn't what they are used to seeing, so I was really thrilled that they were able to do the job without delay. I'm back today for tires, so I guess I'm pretty satisfied, eh?

Joyce Privette

★★★★★

Edited 8 months ago

Everyone here is extremely helpful, courteous, respectful and patient... not just with me, but with every single person who came in while I was there. I had an oil change coupon that they applied and also another coupon I wasn't aware of.... THAT is real customer service- giving someone MORE than they expected! They are also right around the corner from my home which is extremely convenient. I have been going there since I moved to Greensboro nearly 16 years ago and I will keep going there for the employees just as much as the excellent service maintenance and repairs! 😁😎🧡

Audra Lewis

★☆☆☆☆

8 months ago

Why would you take a vehicle in to do a diagnostic when your staff openly says that y'all don't do engine repairs? You only do engine swaps and two of your people couldn't even articulate which diagnostic test they actually did on the vehicle... Huge scam! Couldn't provide paperwork on any of the diagnostic services that you provided, but we're happily to charged $300 for it. Claimed the engine was blown but we had no problems driving off the lot with it.... Stick to tires and oil changes.

Red

★★★★★

4 months ago

Very professional consistent business-wise and customer friendly and on point and direct with the diagnostics of any motor vehicle that is in their care

Hendogg S

★☆☆☆☆

Edited 8 years ago

Never go to this place for service, i got 2 brand new front tires, and after 2 weeks they were already bad and needed new ones. I went up to precision tune to complain and they blamed my car because it was lowered which makes no sense, i've never had a problem with tires going bad because it was low until i got tires from them. Even my rear tires that i got from a different shop are still good after 6 months of driving. So basically they are telling me i need 2 new tires every 2 weeks/600 miles... makes no sense at all. I have pictures for proof which shows my recipt, the miles it had when the tires were changed and the miles that are on my car now. You be the judge. Update 3 weeks later: It was raining and my car had no grip on the road my car was sliding everywhere, i was lucky enough to avoid multiple accident. If i would of gotten in an accident, i would of had a lawsuit against precision tune.