Fox Ann Arbor Nissan - Service & Parts

Sheila Keltsch

★★★★☆

6 months ago

Alex (Sales) and Carrie (Parts) were great. Alex was very patient and listened to what was important to my Mom. He showed her a vehicle that had everything she needed and wanted. She also got a good deal and is very happy with the experience and her new Murano. Thank you to all that helped us!! We will be back.

Jorum Jolly Tendo Sebwana

★★★★★

5 months ago

Frank is a helpful guy. When you take in your car for diagnostics, try to explain as much as you can to him to guide them on what to do.They are not magicians to find every fault but with guidance and patience, they'll get you just right.

Karen Nelson

★★★★★

9 months ago

I have NEVER had a bad experience here. I will say, the team here does sometimes take longer to get things done than I would like, but that's totally understandable when checking a vehicle to make sure it's well maintained and road-worthy. And I value their thoroughness. When things take longer, they have, so far, always provided me with an alternative vehicle so, even though the service takes longer, it doesn't actually affect my life. I appreciate this Fox Nissan Service team a lot!!

Ross Corpe

★☆☆☆☆

6 months ago

I bought a part here for my Nissan, which seemed high priced. Then I visited the other local Nissan dealer and asked for their price for the exact same part number: it was HALF the price charged by Fox Nissan parts department. Compare before you buy here, to avoid double the price or a 10% restocking fee.

Jonathan Easton

★★★★★

a year ago

I cannot recommend this service facility enough. Frank has always been 100% honest and forthcoming with all information related to needed and recommended services needed. I recently brought my car in for a once over knowing that whatever was found was what truly needed attention. No upselling or finding of additional services ever. They are trustworthy and always go above and beyond to find a solution that works for the customer.

Seth Brower

★★★★★

4 months ago

Great service! Very friendly and helpful! I would recommend them to any Nissan owner.

john dillon

★★★★★

3 months ago

Friendly workers and easy to get appointment. Work done on time with good explanation of service performed.

Neli Tsitiridis

★★★★★

3 years ago

We purchased our Nissan Frontier truck 9 months ago and we absolutely love it. When no dealership had any inventory and people were waiting months to get delivery of their vehicle of choice, Nissan Fox was able to deliver. Our salesperson Trayan Petrov contacted us within 2 weeks of initial request. We drove from another State to get our truck and purchasing process was so easy. Trayan was very knowledgeable and professional. He walked us through the process every step of the way. Been keeping in touch and informing us about recalls and upcoming maintenance. If we have a question about a message or notification displayed on dashboard, Trayan is the first one to contact. Fox Nissan provided excellent service and my husband and I have referred several friends and clients. Will definitely do business with Fox Nissan in the future. Great staff, convenient location, large inventory. Thank you for always keeping us informed about newest technology and vehicle selection.

First Source

★★★★★

2 years ago

Fox Ann Arbor Nissan Service Department was wonderful to work with. The waiting room was clean and the service rep was very helpful. He did a great job helping me understand exactly what was wrong with my vehicle and how they were going to fix it. There is no doubt in my mind that I will go back for my next vehicle service issue as they have earned a repeat customer due to their professionalism. I cannot say enough positive things about this place!

Emily Sheetz

★★★★★

2 years ago

My experience at Fox Ann Arbor Nissan was awesome! Everyone I worked with was incredibly nice and delightful. The service was performed efficiently and everything that was done to my vehicle was fully explained to me. The free car wash in particular felt above and beyond to me, and it made my whole service that much better. It felt great leaving knowing my vehicle was taken care of and it was all shiny and clean! Thank you Fox Ann Arbor Nissan, I will definitely be returning for future services!

Ellen Bouazizi

★★★★★

a year ago

Umer made our experience seamless with his professional and caring expertise. He went above and beyond to find us the right truck for our needs and he was so knowledgeable in all aspects of the vehicle. We’ll definitely be back to purchase another vehicle and would recommend Fox Ann Arbor Nissan to anyone looking to find the right vehicle for them.

Timothy Jacobs

★★★★★

3 years ago

Just had my brakes replaced today, and had a wonderful experience. Everything was transparent, up-front, no surprises at all. Frank took care of me the entire time giving me updates every step of the way. No pressure at all during the estimate process, all I had to do was approve the services I wanted done from the estimate on my phone, and we were in business. Although I am due for a few other standard maintenance items, I could only get the brakes taken care of this paycheck, and once we made sure any safety critical services weren’t being overlooked work was started, no guilt-trips, no pressure at all. I’m roughly 35 miles away, but, I will gladly drive the extra few miles to make sure things get done correctly. My final total even came in a few hundred below the estimate!

Keith Stark

★★★★★

3 years ago

We had a wonderful experience working with Terra Blanks at Fox Ann Arbor Nissan! We had been researching electric vehicles ahead of time but when we needed to replace a vehicle sooner than expected, it was difficult to locate an available electronic replacement. Terra was so helpful in reserving our Nissan Leaf and went above and beyond to provide us a discount even though it was a high demand vehicle. She thoughtfully and promptly communicated with us throughout the whole process, even after our deposit, about any changes in the estimated delivery date. The whole staff at the Fox Ann Arbor Nissan location was helpful and understanding, when we had both kiddos with us at pick up. We were able to do a lot of document prep ahead of time to reduce the amount of time in the office. We look forward to coming back when needed for service or our free oil change and would absolutely recommend Fox Ann Arbor Nissan and especially Terra!

Johnson's Car Wash

★★★★★

2 years ago

Ordering parts for cars is a downer for us because car washes really only take off previously damaged parts. Thankfully, there is a place we can turn to with a friendly, upbeat culture where you can tell the staff is committed to improving your experience. I really appreciate their aim to lessening the sting of making the purchase of replacement parts. The only place I’ll order Nissan parts. Thank you, team! Shopping at a place that clearly has high standards is an easy choice!

Kellie Milligan

★★★★★

2 years ago

Fox Ann Arbor Nissan's service team is the real deal! Super efficient, friendly vibes all around, and they really know their stuff. Had my car sorted in no time. Definitely my go-to spot for anything car-related. Thumbs up!

Kelly Ann Kelly

★★★☆☆

4 years ago

I drive 40 miles to get service on my Frontier, even though I didn't buy it there. Because I always trusted the service department. Well, as of today that opinion has changed. Everyone who has been there is gone, I came away spending quite a few more dollars than I expected. The service advisor had a nice spiel and manner but the work took about an hour longer than they said. And while I was told to come back to the service desk at any time for questions I checked four times and there was NO ONE at the desk any of the times. Then I finally saw my car come around but I had to go ask for it. Then at checkout there was no acknowledgment that the time was not what they said or why there was no communication. The previous service staff were excellent about keeping you informed, especially if there were any delays. A text if not in person. They aren't the worst place but I can get mediocre service a lot closer to my home. Doubt I'll be a customer anymore.

Usama Q

★★★★★

2 years ago

I worked with Umer to get my mom a car. He was very helpful and able to work out a lot of the details with me prior, so she was able to just come in and sign. Umer was patient and flexible with all the questions we had, getting us a great deal on a crossover. He made the process very easy and there were no surprise costs at the end. I would highly recommend!